Poor listening skills lead to misunderstanding, lost orders, customer complaints and staff disagreements. Improving listening skills can increase profits as well as lead to a better working environment. …
Active Listening
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Personal Development
Active Listening & Communication in Today’s Environment
How much time, effort and money is lost when things go wrong in the workplace due to a breakdown in communication? At the very least, the answer must be, “lots”!
Now we have to be able to communicate effectively…
Advanced Presentation Skills
Advanced presentation skills will often add a credible dimension to the customerclient relationship. Talented presenters not only carry a group or audience but positively influence them. …
Assertiveness
How managers come across to staff and how staff come across to customers can have a big impact on business results. Our behaviour in the workplace can impact on sales, productivity, staff retention, absenteeism and …
Basic Management
Most organisations recognise that “First Line Management” is a pivotal role in the success of a business or project. Without a sound understanding of the manager’s role and a good grasp of the basic skills, …
Basic Reading & Written Communication
Reading and writing are skills most of us take for granted, but often our jobs require us to read or write documents which are more complex or technical than our day to day correspondence. Other …
Better Business Cases Foundation and Practitioner
Better Business Cases is a systematic and objective approach to all stages of the business case development process that sits alongside and complements the HM Treasury’s Green Book guidance. The course and examination are based …
Business Letter Writing
Clear, concise written communication that projects a professional image is important to every organisation. This course focuses on the skills required to produce high quality written communication that is designed to inform and impress. …
Chairing Meetings
Running a meeting is more than simply sitting down at the head of the table and telling people what you want. Structuring the meeting to get the most from the allocated time and allowing all …
Communication Skills
How much time, effort and money is lost when things go wrong in the workplace due to a breakdown in communication? At the very least, the answer must be, “lots”! Whether it is face to …
Communication, Assertiveness & Confidence Building
Assertive communication is often the difference between achieving a productive outcome and ending up with disagreement. Relationships between managers and staff and staff and customers rely on communication. Assertive behaviour holds the keys to effective …
Conducting Successful Meetings
The amount of time that is wasted attending badly planned and badly run meetings has now reached epic proportions in many organisations. Understanding when meetings are absolutely necessary and how to make them run effectively …
Coping With Change
Change is a fundamental fact of life not just at work, but in all aspects of what you do. Some changes we can control, others just influence, and yet others we can do nothing about. …
Counselling Skills in the Workplace
The working population spend a large part of their lives in the workplace and sometimes work and personal problems can diminish their performance and affect their well being. Timely appropriate help and support from a …
Creative Thinking
The complexities of business in the 21st century require ever more creative ways of solving problems and developing new ideas. The need to be able to “think outside the box” has never been greater. This …
Creative Writing
The need for creating copy that engages with clients is essential to business. Therefore, it is imperative that these written assignments accurately reflect the ideas, understanding, concepts and thinking of the writer. …
Credit Control
This is a one day Finance Training Course. Cash flow provides an organisation with its ‘oxygen’ & a lack of it causes suffocation and, possibly, bankruptcy. One of the key elements in ensuring healthy cash …
Customer Service
Lost clients, lack of referrals, poor repeat business, complaints, and bad publicity; the costly results of poor customer service seem to go on and on. Every day, as consumers we seem to encounter rudeness, indifference, …
CV Writing & Attending an Interview
Sometimes essential restructuring results in losing staff and most organisations wish to afford those staff every assistance they can in gaining alternative employment. This course addresses the issue of CV writing and gives delegates some …
Dealing with Negativity
In these days of constantly changing working practises, restructuring and redundancies this kind of statement is all too common in the workplace. The problem with negativity is it’s infectious! This course can help managers deal …
Developing Yourself As A Team Leader/Supervisor
The Developing Yourself as A Team Leader/Supervisor course is ideal for practicing team leaders, helping them become more effective and confident in their role.
Disciplinary, Absence & Grievance
To have an understanding of employment law and the organisations HR procedures is important for managers. Not only to protect the organisation from litigation, but also to ensure that staff will be treated fairly and …
Disciplinary, Grievance & Investigations
To have an understanding of employment law and the organisations HR procedures is important for managers. Not only to protect the organisation from litigation, but also to ensure that staff will be treated fairly and impartially should these procedures be brought into play. This course provides that understanding and helps to build a managers confidence when dealing with difficult situations, and also showing how to analysis evidence with useful techniques from attendance records, which also includes how to write a report after assessing attendance.
EDI – Equality, Diversity and Inclusion
Both legal and moral imperatives make Equality and Diversity in the workplace a prerequisite for any organisation working in today’s multicultural society. This course not only highlights the legal requirements but also looks at how …
Effective Delegation
Most organisations recognise the enormous benefits to be gained through creating a culture of Delegation and Empowerment. Despite this many managers fail to fully realise these benefits. The misuse of delegation can lead to a …
Effective Minute Taking
Making meetings productive and time effective is a big challenge and effective minute taking forms part of the solution to that challenge. This course looks at minute taking in both formal and informal meetings and …
Effective Storytelling
Storytelling has become a powerful approach for leadership, innovation, and design thinking.
Effective Written Communication
Producing effective written communication has always been important in a well run organisation. The opportunities opened up by word processor software mean that more and more staff are expected to be able to produce high …
Email Etiquette
A company needs to implement etiquette rules for the following three reasons: Professionalism: by using proper email language your company will convey a professional image. Efficiency: emails that get to the point are much more …
Embedding an Understanding of Competencies
Whilst many organisations have a competency framework in place not all staff understand the value and purpose of the framework. This can impact on things such as annual appraisals being completed effectively and general performance …
Emotional Intelligence
Understanding Emotional Intelligence can make the difference between average and excellent performance within people. …
Essential PA Skills
PA Skills are Essential to become a successful PA. ‘Behind every successful executive there is an effective PA. The demands on senior managers have never been greater and the support of a pro-active and capable …
Essential Skills For Work
A one day course in communication skills for those just starting work …
Facilitation Skills
Understanding what makes facilitation successful is key to making an event a stunning success. Whether you run meetings, perform training events or group discussions you can benefit from this course. …
Feedback Skills
Assertive communication is often the difference between achieving a productive outcome and ending up with disagreement. Relationships between managers and staff and staff and customers rely on communication. Assertive behaviour holds the keys to effective …
Finance for Decision Makers
Senior managers make decisions that affect all areas of a business. This course will enhance or refresh their understanding of finance and accounts and therefore give them the skills to make better decisions. …
Finance for Non-Financial Managers
To understand how the finance function uses finance targets and measures and how budgets and forecasts are managed that will impact on your day to day operational decisions. …
First Line Manager Development Programme
The first-line management course acts as a catalyst for the professional development of managers, ensuring they have the foundational skills and understanding needed to navigate the challenges of their role and contribute significantly to the success of the business...
Home Working
Many of the workforce today are being offered the opportunity to work from home. Understanding the implications of home working is essential to maximise the opportunity effective for all parties. …
Home Working – Webinar
Many of the workforce today are being offered the opportunity to work from home. Understanding the implications of home working is essential to maximise the opportunity effective for all parties. …
HR for Non HR Managers
To have an understanding of employment law and the organisations HR procedures is important for managers. Not only to protect the organisation from litigation, but also to ensure that staff will be treated fairly and …
ILM level 5 Award in Leadership and Management Qualification
The Level 5 Award in Management aims to give practising or potential middle managers the foundation for their formal development in this role. The programme has two primary objectives. To assist participants in gaining the …
Improving Punctuation and Grammar
Well written communication is an essential skill in this competitive business world. This course looks at how you can improve your overall quality of communication by improving your Punctuation and Grammar. …
Influencing & Persuading (sales)
It is not just sales people who need to be able to influence and persuade others. Practically everyone in an organisation needs to be able to use these skills from time to time. For some …
International Women’s Day / Women In Business
An International Women's Day course is beneficial for a diverse range of participants, as it promotes gender equality and raises awareness about women's rights and related issues.
IOSH Managing Safely
This course is for those in an organisation who have to manage risk and resources and to give them the knowledge and skills they require to address risks and hazards In the workplace. …
Leadership
Are great leaders born or can everyone learn Leadership Skills and become a great leader? It is often said that the difference between an organisation that does well and one that achieves remarkable results is …
LGBTQ+ Inclusion
Inclusivity in the workplace is important for any industry, and LGBTQ+ inclusion is a priority for many organisations
Managing and Resolving Conflict
Conflict can be inevitable no matter how well a company is run, and providing people have the skills in place, positive benefits can result from conflict situations. This course examines how conflict can arise, the …
Managing and Supporting “Gen Z” / Understanding the “Gen Z” perspective
Understanding Gen Z is crucial for anyone looking to connect with the newest generation of professionals
Managing Change / Change Management
No longer an occasional necessity, change has become almost an everyday feature of business life. The ever increasing pace of technological change and constantly increasing customer expectations means that organisations have to be ready to …
Managing Dignity at Work
The Managing Dignity at Work course not only highlights the legal issues but also looks at how organisations can embrace dignity at work to promote smoother working relationships. …
Managing Hybrid & Remote Teams
Many of the skills involved in effectively managing staff rely upon close contact, observation and continuous communication, so special skills are required to manage remotely. This course focuses on the skills of remote management and …
Managing Performance
Performance Management plays a key role in ensuring that those all important business goals are met. This course enables managers to break down organisational goals and create meaningful targets for their teams and departments. It …
Managing Upwards
Everything you need to effectively develop the skills of people working with managers within your organisation
Menopause Awareness for Managers
Leaders have a key role in supporting their colleagues and direct reports, to ensure great performance, engagement & belonging.
Mentoring
The modern business environment demands that organisations constantly reexamine their business practices. The need for change is becoming almost a daily factor in keeping up with the ‘competition’ and satisfying ever-increasing customer expectations. Organisations...
Mentoring Apprentices
Organisations need to be able to support their Apprentices through the programme and Mentoring plays a crucial role in providing the support these apprentices to succeed with their programmes. …
Mindfulness in the Workplace
Mindfulness is about being aware of what’s happening inside and outside of ourselves, moment by moment. The course is an introduction to the principles of mindfulness for the workplace and is structured to help enable …
Motivation
One of the most important factors in determining the success of an operation is the level of motivation within the people involved. Highly motivated individuals demonstrate extraordinary levels of effort and commitment, whereas demotivated staff …
Neurodiversity in the Workplace
Diversity is key to the development and progression of any organisation
New and Existing Manager Training
To develop existing or new and potential managers and leaders to embrace key management skills and attitudes within a contemporary and progressive business environment.
Organisational, Planning and Prioritising Skills
People need organisational skills in the workplace to be more productive
Positive Language
Being aware of how to positively communicate with others is a crucial skill that can make all the difference to your success in business…
Presentation Skills
There are numerous occasions when a professional, well prepared and delivered presentation can boost an organisation’s image and have a positive impact on the bottom line. This course enables delegates to plan, prepare and deliver …
Production and Continuous Improvement training
Continuous improvement training teaches you how to act today, to make things better tomorrow.
Psychological Safety
This course is designed for those interested in Psychological Safety in the workplace. The results of which create high performance teams with higher levels of engagement, increased motivation to tackle difficult problems, more learning and …
Public Speaking
A major presentation may employ all of the latest technology and have wonderful visual effects and supporting material, but then be let down by a speaker who lacks the skills of Public Speaking. This course …
Receptionist Skills
First impressions count and an organisation’s reception staff are the ‘face and voice’ of that organisation. In today’s competitive environment those first impressions might mean the difference between winning or losing the deal. Building the …
Recruiting & Interviewing Advanced Skills
When it comes to recruiting new staff, the cost of ‘getting it wrong’ can be enormous for the organisation and the individual concerned. This course is aimed at building on the fundamentals of good interview …
Recruiting & Interviewing Skills
When it comes to recruiting new staff, the cost of “getting it wrong” can be enormous for the organisation and the individual concerned. This course is aimed at attracting and selecting the “right” candidate for …
Resilience
Understanding how to effectively manage our emotional state we can build our personal resilience and improve our positivity at work and our performance. …
Sales Negotiation Skills
One of the major critical success factors for many organisations is the ability to complete successful negotiations. This course focuses on this involved and challenging process, highlighting the key skills and strategies needed to negotiate …
Self Awareness – Johari Window
The Johari Window is a framework for understanding conscious and unconscious bias that can help increase self-awareness and our understanding of others
Sexual Harassment Awareness – New Legislation
Social Media – LinkedIn Back to Basics
LinkedIn is more than just a platform—it’s a dynamic space where you can build professional relationships, share knowledge, and advance your career
Social Media – LinkedIn Masterclass
Mastering LinkedIn goes beyond just having a profile—it’s about building relationships, promoting your personal and company brand, sharing knowledge, and advancing your career.
Social Media Strategy Training
You’ll learn why it’s so important to understand about the depth and breadth of social media and its drivers; what they can do for you, and how to use them for your own social media …
Study Skills
It is commonly accepted that only 10% – 20% of what people learn in a training environment is transferred back to the place of work. This is considerably enhanced when learners attend a pre learning …
Supervisor / Team Leader Development Training Programme
Properly trained supervisors ensure teams operate smoothly. Expand their skill set, enabling them to take on greater responsibilities.
Team Building and Becoming a Better Team Player
This event focuses on practical team-building from a team-member perspective and will encourage individual team-members to collaborate, support and help each other. …
Team Building VR Session
Time Management for Sales people
Sales are the life blood of most companies but the cost of running a sales force can be considerable. One of the best ways of maximising its profitability is to ensure that all sales people …
Time Management in today’s environment
Time is the most precious commodity any individual or organisation has. This session aims to give delegates ideas of how to manage their time using various tools including Microsoft Outlook. …
Tone Of Voice – Writing Skills
A written tone of voice training course offers numerous benefits that significantly enhance communication effectiveness
Train the Virtual Trainer
Training skills are no longer solely the requirement of full time training staff; there is a growing requirement for staff at all levels to be able to deliver punchy, effective training and coaching sessions to their
colleagues. This half day programme will equip experienced trainers with all of the skills they need to deliver effective virtual training, all the way through to delivery and evaluation.
Training Learning Needs Analysis
Training can be an investment that provides an organisation with significant benefits providing the training actually satisfies the need or solves the problem. A properly constructed “Training Needs Analysis” ensures that the ensuing training programme …
Transactional Analysis
Transactional Analysis (TA) is a well proven aide to communication and teamwork and many organisations have benefited from its implementation. TA is also a powerful tool for managing change and dealing with negativity and conflict …
UNDERSTANDING ORGANISATIONAL CULTURE AND ETHICS
The course is designed to guide people through the complex issues that affect businesses today.
Wellbeing: self-awareness and self-care
This is a one-day workshop that highlights the benefits of developing wellbeing practices and polices so colleagues can feel less stressed, more productive and better equipped to deal with the many competing pressures of today’s …
Writing for Business – Report Writing
Producing effective written communication has always been important in a well-run organisation. The opportunities opened up by word processor software mean that more and more staff are expected to be able to produce high quality …