Communication, Assertiveness & Confidence Building
£790.00 Plus VAT
Assertive communication is often the difference between achieving a productive outcome and ending up with disagreement. Relationships between managers and staff and staff and customers rely on communication. Assertive behaviour holds the keys to effective communication. Organisations can save vast amounts of time, effort and money by getting communication right – first time; every time.
Who Should Attend
Anyone who wishes to communicate more effectively in difficult situations or with ‘difficult people’ and who needs to persuade other people to take action or make decisions. Anyone who would like to manage people more effectively.
Understand what assertive communication is and how to recognise it
Demonstrate the key skills of assertive communication
Highlight how to deal with difficult situations and people
Understand the importance of effective communication
Understand methods of communication
Understand the Importance of maintaining accurate records of communication
A model of human behaviour
Four common behaviours
Dealing with difficult situations and people
Stages in the communication process
Consideration of the recipient’s needs
Barriers to communication and how to overcome them
A range of direct communication methods relevant to the team and their relative advantages and disadvantages
A range of direct communication methods relevant to people outside own area of responsibility, including written, telephone, e-mail and face-to-face discussions
Aspects of face-to-face communication, including appearance, impact, body language
The importance of succinct and accurate records of one-to-one oral communication
Reasons for maintaining records of one-to-one communication
Creating a Personal Development Plan
How to Book
If you are interested in booking this course, then please select your desired date and then select book now to complete the booking.
We will then contact you to confirm availability and any additional required details.