In a constantly changing world, using the appropriate terminology is becoming more important, getting this right encourages empathy, fairness and justice.
‘Word perfect.’ – Respectful language in today’s workplace
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Training Courses
Active Listening & Communication in Today’s Environment
How much time, effort and money is lost when things go wrong in the workplace due to a breakdown in communication? At the very least, the answer must be, “lots”!
Now we have to be able to communicate effectively…
Adobe Acrobat Introduction
Creating PDF files for easy file transfer is key, in this electronic age and Adobe Acrobat is the product to use to do this. …
Adobe Dreamweaver Introduction
Creating and designing and updating websites are an essential for any business this is an ideal tool to achieve that with. This course can be counted towards your Adobe Certified Associate qualification. …
Adobe Flash Introduction
Adobe Flash is becoming the standard for animations and videos on web sites. Understanding how these files are constructed and utilised is vital to using them effectively on any corporate webpage. This course can be …
Adobe Illustrator Introduction
Creating drawings and diagrams can be achieved within this product giving the company professional looking documents. …
Adobe InDesign Advanced
Use the skills learnt on this course to expand your knowledge of content creation features and advanced control techniques. …
Adobe InDesign Intermediate
Use the skills learnt on this course to allow you to expand your knowledge of long document techniques and text and graphic tools. …
Adobe InDesign Introduction
Use the skills learnt on this course to allow you create visually interesting and creative publications with a minimal amount of effort and greater productivity. …
Adobe Photoshop Introduction
Getting photographs and artwork to show exactly what you need is never easy unless you use a software tool to manipulate the images to remove the unwanted areas or to mix images together to achieve …
Agile Project Management Foundation and Practitioner
This course combines the Agile Project Management Foundation and Practitioner courses into one course. The Foundation portion of the certification is an introduction to the Agile methodology and provides the training for the AgilePM Foundation certification (APMG accredited). Once the Agile PM Foundation…
APM Project Management Qualification (PMQ)
Effective project management skills are becoming increasingly important. Organisations need good project managers, at all levels, to successfully deliver the change projects that will enable the business to adapt, grow and achieve its strategic objectives.
Appraisal Skills
Annual appraisals completed effectively, can be an opportunity to reenergise, motivate and focus staff on their key objectives. Completed badly, they can demotivate staff and undermine their relationship with their manager and the organisation. …
Autodesk AutoCAD 2D Foundation
For up to 3 delegates It is intended for those who require the knowledge and skills as a user (by using “hands on” exercises) to enable basic 2D drawings to be created efficiently. Any previous …
Basic Management
Most organisations recognise that “First Line Management” is a pivotal role in the success of a business or project. Without a sound understanding of the manager’s role and a good grasp of the basic skills, …
Better Business Cases Foundation and Practitioner
Better Business Cases is a systematic and objective approach to all stages of the business case development process that sits alongside and complements the HM Treasury’s Green Book guidance. The course and examination are based …
Bullying and Harassment
Business Letter Writing
Clear, concise written communication that projects a professional image is important to every organisation. This course focuses on the skills required to produce high quality written communication that is designed to inform and impress. …
Chairing Meetings
Running a meeting is more than simply sitting down at the head of the table and telling people what you want. Structuring the meeting to get the most from the allocated time and allowing all …
Coaching and Mentoring
The modern business environment demands that organisations constantly re-examine their business practises. The need for change is becoming almost a daily factor in keeping up with the ‘competition’ and satisfying ever-increasing customer expectations. Organisations need …
Communication Skills Advanced
How much time, effort and money is lost when things go wrong in the workplace due to a breakdown in communication?
Communication, Assertiveness & Confidence Building
Assertive communication is often the difference between achieving a productive outcome and ending up with disagreement. Relationships between managers and staff and staff and customers rely on communication. Assertive behaviour holds the keys to effective …
Connecting To Your Company Values
Connecting To Your Company Values (Managers)
Without articulating company values—and specific behaviours that stem from them—companies will struggle to retain their talent.
Coping with Stress
This course is designed to help you understand the signals of pressure and outlines quick and easy ways to reduce pressure. Which will help you to focus and concentrate in a calm and more controlled …
Counselling Skills in the Workplace
The working population spend a large part of their lives in the workplace and sometimes work and personal problems can diminish their performance and affect their well being. Timely appropriate help and support from a …
Crystal Reports Introduction
Being able to create concise reports from electronically stored data is essential within any business. Crystal Reports is a tool that can provide the information you need, in the style and format that you want …
Developing Yourself and Others
Most organisations recognise that First Line Management is a pivotal role in the success of a business or project. …
Difficult Conversations
Conflict can be inevitable no matter how well a company is run, and providing people have the skills in place, positive benefits can result from conflict situations. This course examines how to have confidence in …
Disciplinary, Absence & Grievance
To have an understanding of employment law and the organisations HR procedures is important for managers. Not only to protect the organisation from litigation, but also to ensure that staff will be treated fairly and …
Diversity, Equality and Inclusion – DEI
Both legal and moral imperatives make Equality and Diversity in the workplace a prerequisite for any organisation working in today’s multicultural society. This course not only highlights the legal requirements but also looks at how …
Effective Delegation
Most organisations recognise the enormous benefits to be gained through creating a culture of Delegation and Empowerment. Despite this many managers fail to fully realise these benefits. The misuse of delegation can lead to a …
Effective Storytelling
Storytelling has become a powerful approach for leadership, innovation, and design thinking.
Email Etiquette
A company needs to implement etiquette rules for the following three reasons: Professionalism: by using proper email language your company will convey a professional image. Efficiency: emails that get to the point are much more …
Embedding an Understanding of Competencies
Whilst many organisations have a competency framework in place not all staff understand the value and purpose of the framework. This can impact on things such as annual appraisals being completed effectively and general performance …
Emotional Intelligence
Understanding Emotional Intelligence can make the difference between average and excellent performance within people. …
Family Friendly Policies
This half day course reviews all the legal requirements for maternity, parental, paternity, adoption and dependant leave, using practical examples and case studies to highlight potential difficulties in the management of family-friendly policies and procedures. …
General Data Protection Regulation (GDPR) – Putting the Laws into practice
General Data Protection Regulation (GDPR) - Putting the Laws into practice
General Data Protection Regulation (GDPR) – Understanding Data Protection Laws
Businesses must ensure that they are compliant with GDPR laws
Gold Package
Google Apps for Business
As more and more businesses move their infrastructure to the cloud, it’s becoming vitally important to keep the workforce up to date on the new applications on offer to them. The change from traditional business …
Google Slides, Sheets, Docs & Forms
As more and more business move their infrastructure to the cloud, it’s becoming vitally important to keeps the workforce up to date on the new applications on offer to them. The change from traditional business …
HR for Non HR Managers
To have an understanding of employment law and the organisations HR procedures is important for managers. Not only to protect the organisation from litigation, but also to ensure that staff will be treated fairly and …
ILM level 2 Award in Leadership and Team Skills Qualification
The Award in Leadership and Team Skills is ideal for practicing team leaders, helping them become more effective and confident in their role. They also support new or aspiring team leaders – helping …
ILM level 2 Certificate in Leadership and Team Skills Qualification
ILM level 3 Award in Leadership and Management Qualification
This programme aims to give practising or potential first line managers the foundation for their formal development in this role. The qualification does this by developing basic management skills. All attendees qualify for Studying membership …
ILM level 3 Award in Workplace Coaching Qualification
This programme aims to equip practising and potential team leaders and first line managers with the knowledge, skills and confidence to perform effectively as workplace coaches as part of their normal work role. All attendees …
ILM level 3 Certificate in Leadership and Management Qualification
This programme aims to give practising or potential first line managers the foundation for their formal development in this role. The qualification does this by developing basic management skills.
ILM level 3 Certificate in Workplace Coaching Qualification
This programme aims to equip practising and potential team leaders and first line managers with the knowledge, skills and confidence to perform effectively as workplace coaches as part of their normal work role. All attendees …
ILM Level 3 Diploma in Leadership and Management
(ILM) Level 3 Diploma is a comprehensive course designed for practicing first line managers.
ILM level 4 Award in Leadership and Management Qualification
Attendees will normally be either practicing or aspiring middle managers.
ILM level 4 Certificate in Leadership and Management Qualification
Attendees will normally be either practicing or aspiring middle managers.
ILM level 4 Diploma in Leadership and Management Qualification
The Level 4 Award Diploma in Leadership and Management is designed for new and aspiring middle managers. These qualifications help learners to really get to grips with their role, gain comprehensive business knowledge, and develop the technical skills they need to lead effectively at this level.
ILM Level 5 Award in Coaching Qualification
Ensure the managers you develop as coaches or mentors are properly equipped with the skills, knowledge and ethical understanding they need.
Develop a coaching and mentoring culture in your organisation, so that managers are able to …
ILM level 5 Award in Leadership and Management Qualification
The Level 5 Award in Management aims to give practising or potential middle managers the foundation for their formal development in this role. The programme has two primary objectives. To assist participants in gaining the …
ILM Level 5 Certificate in Coaching Qualification
Ensure the managers you develop as coaches or mentors are properly equipped with the skills, knowledge and ethical understanding they need.
Develop a coaching and mentoring culture in your organisation, so that managers are able to …
ILM Level 5 Certificate in Leadership and Management
The Level 5 Certificate in Leadership and Management is designed for practicing middle managers, helping them to develop their skills and experience, improve performance and prepare for senior management responsibilities.
ILM level 5 Diploma in Leadership and Management Qualification
The Level 5 Diploma in Leadership and Management is designed for practising middle managers, helping them to develop their skills and experience, improve performance and prepare for senior management responsibilities.
ILM level 6 Award in Leadership and Management Qualification
These qualifications are designed for senior managers who are new in their roles, or middle managers who are preparing for promotion.
ILM level 6 Diploma in Leadership and Management Qualification
These qualifications are designed for senior managers who are new in their roles, or middle managers who are preparing for promotion.
ILM Level 7 Award in Leadership and Management
These qualifications are designed to enable existing and aspiring senior managers.
ILM level 7 Certificate in Leadership and Management Qualification
These qualifications are designed to enable existing and aspiring senior managers.
Inductions & Onboarding
InfoPath 2013 Level 1
InfoPath 2013 is a product that gathers and shares information. On this course you will learn how to use InfoPath to gather and share information by creating and implementing XML-based forms. …
InfoPath 2013 Level 2
InfoPath 2013 is an addition to Microsoft Office that streamlines the process of gathering, sharing and using information, by enabling teams and organizations to create, share and work with rich, dynamic forms. The information gathered …
Introduction to PC and Basic Applications
Jet Essentials Introduction
This course will Help Report Designers to solidify knowledge of Jet Essentials and report design. Users will create a range of reports during the workshop. …
Leadership
Are great leaders born or can everyone learn Leadership Skills and become a great leader? It is often said that the difference between an organisation that does well and one that achieves remarkable results is …
Leading Project Implementation
Effective project management is a vital requirement for any organisation involved in expansion or development. Without it, budgets may over-run, deadlines missed or projects fail to meet their objectives. This course focuses on the role …
Leading Through Innovation and Change
This course is for managers and leaders that need to develop their confidence to think and act with innovation and creativity. It will help you improve communications with your customers and colleagues by breaking old ways of thinking and acting…
Lean Six Sigma Black Belt Upgrade
Building on the foundations of your Green Belt knowledge, the Black Belt upgrade course provides a hands-on discussion based approach to acquiring the advanced technical skills most commonly needed by todays Black Belts. In-class activities …
Lean Six Sigma Green Belt
This course is designed to provide delegates with the knowledge required to pass the Lean Six Sigma Green Belt exam and become a certified Lean Six Sigma Green Belt. The course lasts 3 days…
Lean Six Sigma Yellow / Green Belt
This course is designed to provide delegates with the knowledge required to pass the Lean Six Sigma Yellow and Green Belt exams and become a certified Lean Six Sigma Green Belt. The course lasts five …
Lean Six Sigma Yellow Belt
The Lean Six Sigma Yellow Belt training is designed to provide delegates with a good understanding of the basic Lean Six Sigma methods and prepare them not only to participate as contributors to Lean Six …
Level 7 Award in Leadership and Management
This programme aims to develop the cognitive and behavioural skills necessary to undertake a strategic investigation into senior leadership and management in a given context and undertake leadership and management development actions. …
Lotus Notes
Email is an important tool in today’s business environment and it is important to ensure that users are confidently able to use Lotus Notes for email and to-do lists. …
Management of Multi-Generation Teams
Developing and leading teams to achieve organisational goals and objectives, is key for any leader to achieve, this course gives you the skills and techniques to achieve your individual and organisational goals with multi-generational Teams.
Manager’s Guide to Microsoft Office
Managers can be promoted into their role where they have had little or no exposure previously to computers and specifically Microsoft Office software. This course gives a basic understanding of the main programmes a manager …
Managing and Resolving Conflict
Conflict can be inevitable no matter how well a company is run, and providing people have the skills in place, positive benefits can result from conflict situations. This course examines how conflict can arise, the …
Managing Change
No longer an occasional necessity, change has become almost an everyday feature of business life. The ever increasing pace of technological change and constantly increasing customer expectations means that organisations have to be ready to …
Managing Dignity at Work
The Managing Dignity at Work course not only highlights the legal issues but also looks at how organisations can embrace dignity at work to promote smoother working relationships. …
Managing Projects in the Organisation
Effective project management is a vital requirement for any organisation involved in expansion or development. Without it, budgets may over-run, deadlines missed or projects fail to meet their objectives. This course focuses on the process …
Managing Remotely
Many of the skills involved in effectively managing staff rely upon close contact, observation and continuous communication, so special skills are required to manage remotely. This course focuses on the skills of remote management and …
Managing Workplace Projects
Effective project management is a vital requirement for any organisation involved in expansion or development. Without it budgets may over-run, deadlines be missed or projects fail to meet their objectives. This course looks at simple …
Manipulating Data Through Microsoft Forms
Being able to handle large amounts of raw data generated from Microsoft Forms can be a problem. The tools and techniques learnt on this course will arm you with the knowledge to be able to make sense of the results from your Microsoft Forms survey and Structure them into presentable reports.
Mental Health
Everyone has Mental Health and learning more about this subject provides managers and employees with a greater understanding of this important issue and how it affects peoples work and personal life. …
Mentoring Apprentices
Organisations need to be able to support their Apprentices through the programme and Mentoring plays a crucial role in providing the support these apprentices to succeed with their programmes. …
Microsoft 365 Collaboration Apps
Microsoft cloud driven apps are become the norm within the corporate world, this course looks to delve into this apps and give the delegates the key skills to use them to their full potential. …
Microsoft Access Advanced
The use of advanced queries and macros will ensure that your Access databases will be more users friendly and run more efficiently. …
Microsoft Access Intermediate
With the amount of data being stored in databases these days, solid database design is more important now than it ever has been. By learning about relational databases and the additional benefits they give you, …
Microsoft Access Introduction
Businesses rely on data being easily accessible and quick to find. By using Access to create well designed databases. This course provides underpinning knowledge towards the Microsoft Office Specialist Qualification. …
Microsoft Bookings
Microsoft Bookings saves time scheduling events / appointments and is integrated into Microsoft 365. This courses gives you the key knowledge to integrate Microsoft Bookings into your organisation…
Microsoft Dynamics CRM
This one-day course provides an introduction to Microsoft Dynamics CRM. The course focuses on the user interface and working with the application and provides a foundation for other Microsoft Dynamics CRM courses. The course describes …
Microsoft Excel Advanced
Everyone understands how important spreadsheets are but being able to automate processes within them can save a business time and money. Learning how to develop and use macros supports this process. …
Microsoft Excel Intermediate
Being able to handle large amounts of raw data can be a problem in today’s businesses. The tools and techniques learnt on this course will arm you with the knowledge to be able to make …
Microsoft Excel Introduction
Being able to analyse numerical data statistically and in chart form is a widespread need within many businesses and Excel is the ideal tool to use to do this. This course provides underpinning knowledge towards …
Microsoft Office 2016/365 upgrade
Upgrading to a new version of software can cause issues with current users and require a large support overhead. Overcome these issues by preparing users for the changeover. …
Microsoft OneNote
This course will allow you to utilise the features in One Note with confidence. In this course you will create, edit, organise, and enhance notes and also integrate them with other applications using Microsoft OneNote …
Microsoft Outlook Intermediate
Communicating with email is now an essential part of anyone’s job and ensuring that effective use of this tool is a must for any business. …
Microsoft Outlook Introduction
Communicating with email is now an essential part of anyone’s job and ensuring that effective use of this tool is a must for any business. This course provides underpinning knowledge towards the Microsoft Office Specialist …