Emotional Intelligence
£395.00 Plus VAT
Business Benefit
Understanding Emotional Intelligence can make the difference between average and excellent performance within people.
How to Book
If you are interested in booking this course, then please select an available date and then click book now to complete the booking.
Who Should Attend
Managers and supervisors who wish to develop their skills and abilities and anyone who wants to understand more about emotional intelligence and how it can benefit the workplace.
Learning Outcomes – by the end of this course you will be able to…
Defining and using Emotional Intelligence
Identify what is Emotional Intelligence (EI)?
Be able to use and develop EI in the workplace
Describe the business benefits of using EI in the workplace
Course Content
Defining Emotional Intelligence
Assessing your own Emotional Intelligence
Understanding your emotional responses and the impact on others
Managing and engaging emotions within your work groups or teams
Understanding the difference between reaction and response
Developing empathy
Improving task efficiency and relational effectiveness