Sales and Customer Service

Account Management

China Eggs. No matter how long you nurture them, they never hatch! This course enables Account Managers and Corporate Sales Executives to differentiate between real prospects and ‘china eggs’. Focusing on the skills of qualifying …

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Customer Service

Lost clients, lack of referrals, poor repeat business, complaints, and bad publicity; the costly results of poor customer service seem to go on and on. Every day, as consumers we seem to encounter rudeness, indifference, …

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Handling Difficult Telephone Conversations

Telephones play a huge part in communication, both internally and externally for any organisation. They also play a big part in the image people form about an organisation. Handling difficult telephone conversations in a positive …

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Inbound Sales Skills

Experiencing a competent, professional on the telephone who has the correct respect for the customer on the phone is an essential skill. This course explores the relationship between the interested party and the correct response …

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Influencing & Persuading

It is not just sales people who need to be able to influence and persuade others. Practically everyone in an organisation needs to be able to use these skills from time to time. For some …

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Negotiation Skills

One of the major critical success factors for many organisations is the ability to complete successful negotiations. This course focuses on this involved and challenging process, highlighting the key skills and strategies needed to negotiate …

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Professional Telephone Skills

Telephones play a huge part in communication, both internally and externally for any organisation. They also play a big part in the image people form about an organisation. Good telephone skills make an organisation either …

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Sales and Marketing

Reducing budgets and pressure from central government mean that more and more not for profit organisations need to sharpen their sales and marketing skills in order to effectively promote their services and fend off competition …

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Telesales

Telesales can be a very profitable source of business for many organisations, but for the telesales operative it is a tough job requiring skill, determination and resilience. This course starts with the basics and covers …

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Time Management for Sales people

Sales are the life blood of most companies but the cost of running a sales force can be considerable. One of the best ways of maximising its profitability is to ensure that all sales people …

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Time Management in today’s environment

Time is the most precious commodity any individual or organisation has. This session aims to give delegates ideas of how to manage their time using various tools including Microsoft Outlook. …

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Upselling

The cost of acquiring new customers far outweighs the cost of maximising the business potential of existing customers. Upselling is a vital skill in increasing the profitability of a sales force. This course gives account …

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