Course Duration is 1 Day

£425.00 Plus VAT (per person)

Have more than 2 delegates? Talk to us about our closed group courses.

Delivery Method

Open Public Courses РVirtual Delivery Only  Closed Group Courses РFace To Face and Virtual Delivery

Business Benefit

Telesales can be a very profitable source of business for many organisations, but for the telesales operative it is a tough job requiring skill, determination and resilience. This course starts with the basics and covers every aspect of telesales.

Who Should Attend

New telesales staff or experienced people who would benefit from some “refresher” training

Learning Outcomes

Demonstrate the correct breathing and voice style techniques
Demonstrate how to handle both positive and negative responses
Stay in control when dealing with “difficult” situations
Describe the key telesales concepts
Demonstrate the correct methods for making follow up calls
Demonstrate effective closing techniques
Create a personal implementation plan

Course Content

Overcoming “telephone nerves”
Telesales knowledge, attitude and ability
Defining the telesales professional
Dealing with “difficult people”
Breathing and voice control
Working with the receptionist
Key telesales concepts
Useful techniques for handling negative and positive responses
Avoiding the common mistakes of follow up calls
Getting attention and staying in control
Closing techniques

How to Book

Dates below represent open public courses only. To book this course, please select an available date and click the book now button below to complete the booking. Have two or more people to train – you may consider a closed group course. Contact us on [email protected] to discuss specific date and delivery requirements.


Measuring The Success


The purpose of your training is learning new skills and/or changing behaviour. We can help you measure this!

To evaluate how successfully the attendees are doing this, delegates can attend a Workplace Implementation session during the skills transfer period. The cost of the session is £595+VAT delivered virtually and lasts for 2.5 hours.

During the Workplace Implementation session the individuals will either on a 1-2-1 basis or as a group discuss the challenges and successes they have experienced during their skills transfer period.
This will include what they are doing differently as a direct result of the training and how this has positively impacted the organisation.
This is an excellent way to encourage the learning, support the skills transfer into the workplace and act as a measure to evaluate the training.

We compile this information into a report so that you have evidence of your return on investment.