Course Duration is 1 Day

£395.00 Plus VAT

Business Benefit

Telesales can be a very profitable source of business for many organisations, but for the telesales operative it is a tough job requiring skill, determination and resilience. This course starts with the basics and covers every aspect of telesales.

How to Book

If you are interested in booking this course, then please select an available date and then click book now to complete the booking.

Who Should Attend

New telesales staff or experienced people who would benefit from some “refresher” training

Learning Outcomes – by the end of this course you will be able to…

Demonstrate the correct breathing and voice style techniques
Demonstrate how to handle both positive and negative responses
Stay in control when dealing with “difficult” situations
Describe the key telesales concepts
Demonstrate the correct methods for making follow up calls
Demonstrate effective closing techniques
Create a personal implementation plan

Course Content

Overcoming “telephone nerves”
Telesales knowledge, attitude and ability
Defining the telesales professional
Dealing with “difficult people”
Breathing and voice control
Working with the receptionist
Key telesales concepts
Useful techniques for handling negative and positive responses
Avoiding the common mistakes of follow up calls
Getting attention and staying in control
Closing techniques