Course Duration is 1 Day

£425.00 Plus VAT

Delivery Method

Face To Face Delivery  Virtual Delivery One To One Coaching Closed Group Course Public Course

Business Benefit

Telesales can be a very profitable source of business for many organisations, but for the telesales operative it is a tough job requiring skill, determination and resilience. This course starts with the basics and covers every aspect of telesales.

Who Should Attend

New telesales staff or experienced people who would benefit from some “refresher” training

Learning Outcomes

Demonstrate the correct breathing and voice style techniques
Demonstrate how to handle both positive and negative responses
Stay in control when dealing with “difficult” situations
Describe the key telesales concepts
Demonstrate the correct methods for making follow up calls
Demonstrate effective closing techniques
Create a personal implementation plan

Course Content

Overcoming “telephone nerves”
Telesales knowledge, attitude and ability
Defining the telesales professional
Dealing with “difficult people”
Breathing and voice control
Working with the receptionist
Key telesales concepts
Useful techniques for handling negative and positive responses
Avoiding the common mistakes of follow up calls
Getting attention and staying in control
Closing techniques

How to Book

If you are interested in booking this course, then please select an available date and then click book now to complete the booking. Can’t see a suitable date contact us on [email protected] and we can discuss specific date requirements.


These follow up coaching sessions help support your colleagues to embed their learning during their skills transfer period.  Applying new skills and changing behaviour takes effort and practice.  After attending a training course many colleagues will find they need support through this transition.  EQV can provide that support with follow up coaching sessions to help embed the learning.

Embedding coaching sessions can be delivered in 90 minute and half day durations.  The facilitator will work with the group to capture feedback about challenges and how to overcome them ensuring success going forward.

Having a formal embedding coaching session will not only increase the success of the skills transfer period but helps create a platform of motivation, inclusivity and commitment within the group.