Course Duration is 1 Day

£425.00 Plus VAT

Delivery Method

Face To Face Delivery  Virtual Delivery One To One Coaching Closed Group Course Public Course

Business Benefit

The cost of acquiring new customers far outweighs the cost of maximising the business potential of existing customers. Upselling is a vital skill in increasing the profitability of a sales force. This course gives account managers the skills to use upselling to optimise the use of their time.

Who Should Attend

Anyone in a sales role who needs to increase the effective use of their time, maximise profits and beat their sales targets.

Learning Outcomes

Describe the benefits of creating a positive impression
Demonstrate the skills of acquiring customer knowledge
Recognise and react to “buying signals”
Differentiate between “cross selling” and “upselling”
Demonstrate effective closing techniques

Course Content

What is “upselling” and “cross selling”?
How to increase your sales revenue and profitability
Identifying “buying signals”
Building products and services
Developing listening skills
Presenting further and added value
Action plans

How to Book

If you are interested in booking this course, then please select an available date and then click book now to complete the booking. Can’t see a suitable date contact us on [email protected] and we can discuss specific date requirements.


These follow up coaching sessions help support your colleagues to embed their learning during their skills transfer period.  Applying new skills and changing behaviour takes effort and practice.  After attending a training course many colleagues will find they need support through this transition.  EQV can provide that support with follow up coaching sessions to help embed the learning.

Embedding coaching sessions can be delivered in 90 minute and half day durations.  The facilitator will work with the group to capture feedback about challenges and how to overcome them ensuring success going forward.

Having a formal embedding coaching session will not only increase the success of the skills transfer period but helps create a platform of motivation, inclusivity and commitment within the group.