Customer Service
£395.00 Plus VAT
Business Benefit
Lost clients, lack of referrals, poor repeat business, complaints, and bad publicity; the costly results of poor customer service seem to go on and on. Every day, as consumers we seem to encounter rudeness, indifference, ignorance and a level of service that we can only describe as ‘poor’. This course aims to create the kind of Customer Service people talk about – for all the right reasons!
How to Book
If you are interested in booking this course, then please select an available date and then click book now to complete the booking.
Who Should Attend
This course is essential for anyone who manages customer service and individuals with customer facing role, whether on the telephone or in person.
Learning Outcomes – by the end of this course you will be able to…
Understand the importance of delivering excellent customer service
Identify what customers are looking for and what drives them away
Demonstrate the key skills of dealing with customers on the phone and face to face
Manage complaints and calm down the angry customer
Create an action plan for delivering excellent customer service
Course Content
Delegates experiences as a customer
Defining good and bad service
The cost of poor service
The benefits of good service
Key telephone skills
Dealing face to face
Managing complaints
Dealing with difficult customers
Creating an action plan for delivering excellent customer service