Inbound Sales Skills

Course Duration is 1 Day

£395.00 Plus VAT

Business Benefit

Experiencing a competent, professional on the telephone who has the correct respect for the customer on the phone is an essential skill. This course explores the relationship between the interested party and the correct response to ensure the maximum sales benefit to the business.

Who Should Attend

Sales staff that want to maximise their sales capability.

Learning Outcomes – by the end of this course you will be able to…

Demonstrate telephone competence and confidence
Listening Skills
Upselling
Gaining trust
Closing

Course Content

The reasons for loosing customers
Setting the correct first impression
Building customer rapport
Matching the customer
Identifying customer type
Fulfilling buying needs
Building your structure
Listening Skills
Identifying customer needs
Questioning skills
Building and supporting needs
Up-selling
Using the benefit concept
Increasing the need awareness
The stages of the buying process
The power of empathy
Gaining trust and providing reassurance
Dealing with questions
Closing the sale and securing the business
Ending the call positively

How to Book

If you are interested in booking this course, then please select your desired date and then select book now to complete the booking.

We will then contact you to confirm availability and any additional required details.