Inbound Sales Skills
£425.00 Plus VAT
Have more than 2 delegates? Talk to us about our closed group courses.
Delivery Method
Open Public Courses – Virtual Delivery Only Closed Group Courses – Face To Face and Virtual Delivery
Business Benefit
Experiencing a competent, professional on the telephone who has the correct respect for the customer on the phone is an essential skill. This course explores the relationship between the interested party and the correct response to ensure the maximum sales benefit to the business.
Who Should Attend
Sales staff that want to maximise their sales capability.
Learning Outcomes
Demonstrate telephone competence and confidence
Listening Skills
Upselling
Gaining trust
Closing
Course Content
The reasons for losing customers
Setting the correct first impression
Building customer rapport
Matching the customer
Identifying customer type
Fulfilling buying needs
Building your structure
Listening Skills
Identifying customer needs
Questioning skills
Building and supporting needs
Up-selling
Using the benefit concept
Increasing the need awareness
The stages of the buying process
The power of empathy
Gaining trust and providing reassurance
Dealing with questions
Closing the sale and securing the business
Ending the call positively
How to Book
Dates below represent open public courses only. To book this course, please select an available date and click the book now button below to complete the booking by Credit Card or via Invoice. Have two or more people to train – you may consider a closed group course. Contact us on [email protected] to discuss specific date and delivery requirements.
The purpose of your training is learning new skills and/or changing behaviour. We can help you measure this!
Post-course, to evaluate how successfully the attendees are doing this, delegates can attend a Workplace Implementation session during the skills transfer period. This additional session lasts for 2.5 hours.
During the Workplace Implementation session the individuals will either on a 1-2-1 basis or as a group discuss the challenges and successes they have experienced during their skills transfer period.
This will include what they are doing differently as a direct result of the training and how this has positively impacted the organisation.
This is an excellent way to encourage the learning, support the skills transfer into the workplace and act as a measure to evaluate the training.
We compile this information into a report so that you have evidence of your return on investment.