Inbound Sales Skills

Course Duration is 1 Day

£395.00 Plus VAT

Delivery Method

Face To Face Delivery  Virtual Delivery One To One Coaching Closed Group Course Public Course

Business Benefit

Experiencing a competent, professional on the telephone who has the correct respect for the customer on the phone is an essential skill. This course explores the relationship between the interested party and the correct response to ensure the maximum sales benefit to the business.

How to Book

If you are interested in booking this course, then please select an available date and then click book now to complete the booking. Can’t see a suitable date contact us on [email protected] and we can discuss specific date requirements.

Who Should Attend

Sales staff that want to maximise their sales capability.

Learning Outcomes – by the end of this course you will be able to…

Demonstrate telephone competence and confidence
Listening Skills
Upselling
Gaining trust
Closing

Course Content

The reasons for loosing customers
Setting the correct first impression
Building customer rapport
Matching the customer
Identifying customer type
Fulfilling buying needs
Building your structure
Listening Skills
Identifying customer needs
Questioning skills
Building and supporting needs
Up-selling
Using the benefit concept
Increasing the need awareness
The stages of the buying process
The power of empathy
Gaining trust and providing reassurance
Dealing with questions
Closing the sale and securing the business
Ending the call positively

Embedding

These follow up coaching sessions help support your colleagues to embed their learning during their skills transfer period.  Applying new skills and changing behaviour takes effort and practice.  After attending a training course many colleagues will find they need support through this transition.  EQV can provide that support with follow up coaching sessions to help embed the learning.

Embedding coaching sessions can be delivered in 90 minute and half day durations.  The facilitator will work with the group to capture feedback about challenges and how to overcome them ensuring success going forward.

Having a formal embedding coaching session will not only increase the success of the skills transfer period but helps create a platform of motivation, inclusivity and commitment within the group.