Influencing & Persuading
£395.00 Plus VAT
Business Benefit
It is not just sales people who need to be able to influence and persuade others. Practically everyone in an organisation needs to be able to use these skills from time to time. For some employees they are a vital tool to doing their job effectively. Good influencing and persuading skills lead to greater cooperation between employees and reduce conflict and stress. This course is designed to develop those skills and achieve ‘win/win’ outcomes as a result.
How to Book
If you are interested in booking this course, then please select an available date and then click book now to complete the booking.
Who Should Attend
Anyone who would benefit from a greater ability to influence and persuade at all levels in the workplace.
Learning Outcomes – by the end of this course you will be able to…
Describe the differences between persuasion, influence and manipulation
Demonstrate the essential skills of persuasion
Describe the importance of trust and credibility
Demonstrate effective questioning and listening skills
Describe the three tiers of influencing
Plan your negotiation and create “win/win” outcomes
Create a personal implementation plan
Course Content
Persuasion versus Manipulation
The Persuasion Structure
Demonstrating confidence in expression
The skills of assertiveness
Influencing techniques
Defensive positions