Professional Telephone Skills

Course Duration is 1 Day

£395.00 Plus VAT

Delivery Method

Face To Face Delivery  Virtual Delivery One To One Coaching Closed Group Course Public Course

Business Benefit

Telephones play a huge part in communication, both internally and externally for any organisation. They also play a big part in the image people form about an organisation. Good telephone skills make an organisation either a pleasure to deal with or a nightmare. This course looks at building Professional Telephone Skills that can help your organisation become a pleasure to deal with.

How to Book

If you are interested in booking this course, then please select an available date and then click book now to complete the booking. Can’t see a suitable date contact us on [email protected] and we can discuss specific date requirements.

Who Should Attend

Any member of staff who regularly uses a telephone.

Learning Outcomes – by the end of this course you will be able to…

Demonstrate telephone competence and confidence
Understand the dos and don’ts of taking and making calls
Demonstrate the skills of dealing with difficult calls
Create a personal implementation plan

Course Content

Building an image over the phone
Being an ambassador of the company
Understanding tone and pitch of voice
Developing telephone confidence
Handling the key stages of the call
Handling complaints over the phone
Dealing with abusive and aggressive behaviour

Embedding

These follow up coaching sessions help support your colleagues to embed their learning during their skills transfer period.  Applying new skills and changing behaviour takes effort and practice.  After attending a training course many colleagues will find they need support through this transition.  EQV can provide that support with follow up coaching sessions to help embed the learning.

Embedding coaching sessions can be delivered in 90 minute and half day durations.  The facilitator will work with the group to capture feedback about challenges and how to overcome them ensuring success going forward.

Having a formal embedding coaching session will not only increase the success of the skills transfer period but helps create a platform of motivation, inclusivity and commitment within the group.