Managing Difficult Conversations
£425.00 Plus VAT
Delivery Method
Face To Face Delivery Virtual Delivery One To One Coaching Closed Group Course Public Course
Business Benefit
Conflict can be inevitable no matter how well a company is run, and providing people have the skills in place, positive benefits can result from conflict situations. This course examines how to have confidence in dealing with difficult conversations.
Who Should Attend
Anyone who manages teams or people.
Learning Outcomes
Communicate effectively
Understand specific approaches to managing messages
Appreciate how people receive messages
Understand how to construct messages
Adopt an appreciation of their own self awareness
Course Content
What is a difficult conversation?
The reasons for managers struggling to have such conversation
Being resilient
Understand conflict and the reasons for it in the workplace
The consequences of avoiding difficult conversations
The consequences of dealing with difficult conversations inappropriately
Preparing for your difficult conversation
Having your difficult conversation
Making sure your difficult conversation is heard, understood and acted upon
The four stage feedback technique
How to Book
If you are interested in booking this course, then please select an available date and then click book now to complete the booking. Can’t see a suitable date contact us on [email protected] and we can discuss specific date requirements.
Embedding
These follow up coaching sessions help support your colleagues to embed their learning during their skills transfer period. Applying new skills and changing behaviour takes effort and practice. After attending a training course many colleagues will find they need support through this transition. EQV can provide that support with follow up coaching sessions to help embed the learning.
Embedding coaching sessions can be delivered in 90 minute and half day durations. The facilitator will work with the group to capture feedback about challenges and how to overcome them ensuring success going forward.
Having a formal embedding coaching session will not only increase the success of the skills transfer period but helps create a platform of motivation, inclusivity and commitment within the group.