Difficult Conversations
£395.00 Plus VAT
Business Benefit
Conflict can be inevitable no matter how well a company is run, and providing people have the skills in place, positive benefits can result from conflict situations. This course examines how to have confidence in dealing with difficult conversations.
How to Book
If you are interested in booking this course, then please select an available date and then click book now to complete the booking.
Who Should Attend
Anyone who manages teams or people.
Learning Outcomes – by the end of this course you will be able to…
Communicate effectively
Understand specific approaches to managing messages
Appreciate how people receive messages
Understand how to construct messages
Adopt an appreciation of their own self awareness
Course Content
Courageous conversations 7 point plan
Communication blocks + tips for ensuring consistency
Construction of messages simple
Self awareness tools + analysis
Testing out 7 point plan