Business Process Mapping

Course Duration is 1 Day

£895.00 Plus VAT (per person)

Have more than 2 delegates? Talk to us about our closed group courses.

Delivery Method

Open Public Courses – Virtual Delivery Only  Closed Group Courses – Face To Face and Virtual Delivery

Business Benefit

Business Process Mapping is an activity that involves what a business entity does, who is responsible, how should a business process be completed, and how should the success of a business process be determined.
This course, focused on the practical application of Business Process Mapping, will provide you with the insight, knowledge, and confidence to make BPM a reality in their organisation.

Who Should Attend

Delegates wanting to you be able to document, understand and improve their organisation’s business processes.
In this Business Process Mapping course, you will understand the practical application of Business Process Mapping, which will provide you with the insight, knowledge, and confidence to make BPM a reality in their organisation.
You will gain the knowledge and confidence to implement business process mapping within your organisation and significantly gain business performance.

Learning Outcomes

Understanding the Terms
Detail Behind the Processes
Stages of Business Process Mapping
Mapping A Business Activity
Assigning Control and Responsibilities
Drawing the Process Map
Estimating Time and Cost and Validating the Process Map
Process Analysis
Creating “To Be” Processes

Course Content

What is a Process?
Understanding the Terms
Key Stages in Effective Process Mapping
‘As Is’ Process
‘To Be’ Process
Start, End, and Purpose of Business Activity
Key Elements
Brown Paper Analysis
Workshop Facilitation Skills
Titles and Numbering
Detail Behind the Processes
Using Swim Lanes in Process Maps
Opportunity Flowchart
How to Create Swim Lane Diagram?
Standard BPMN Symbols
Swim Lane Case Study
What is a Process Map?
Documenting the Process
Business Process Timing
Process Cost
Analysing the Cost Estimate Columns
Case Study for Identifying Problems, Bottlenecks, and Inefficiencies
Unblocking Bottlenecks
Increasing Efficiency at the Bottleneck

How to Book

Dates below represent open public courses only. To book this course, please select an available date and click the book now button below to complete the booking. Have two or more people to train – you may consider a closed group course. Contact us on [email protected] to discuss specific date and delivery requirements.


Measuring The Success


The purpose of your training is learning new skills and/or changing behaviour. We can help you measure this!

To evaluate how successfully the attendees are doing this, delegates can attend a Workplace Implementation session during the skills transfer period. The cost of the session is £595+VAT delivered virtually and lasts for 2.5 hours.

During the Workplace Implementation session the individuals will either on a 1-2-1 basis or as a group discuss the challenges and successes they have experienced during their skills transfer period.
This will include what they are doing differently as a direct result of the training and how this has positively impacted the organisation.
This is an excellent way to encourage the learning, support the skills transfer into the workplace and act as a measure to evaluate the training.

We compile this information into a report so that you have evidence of your return on investment.