Business Process Mapping

Course Duration is 1 Day

£895.00 Plus VAT

Delivery Method

Face To Face Delivery  Virtual Delivery One To One Coaching Closed Group Course Public Course

Business Benefit

Business Process Mapping is an activity that involves what a business entity does, who is responsible, how should a business process be completed, and how should the success of a business process be determined.
This course, focused on the practical application of Business Process Mapping, will provide you with the insight, knowledge, and confidence to make BPM a reality in their organisation.

Who Should Attend

Delegates wanting to you be able to document, understand and improve their organisation’s business processes.
In this Business Process Mapping course, you will understand the practical application of Business Process Mapping, which will provide you with the insight, knowledge, and confidence to make BPM a reality in their organisation.
You will gain the knowledge and confidence to implement business process mapping within your organisation and significantly gain business performance.

Learning Outcomes

Understanding the Terms
Detail Behind the Processes
Stages of Business Process Mapping
Mapping A Business Activity
Assigning Control and Responsibilities
Drawing the Process Map
Estimating Time and Cost and Validating the Process Map
Process Analysis
Creating “To Be” Processes

Course Content

What is a Process?
Understanding the Terms
Key Stages in Effective Process Mapping
‘As Is’ Process
‘To Be’ Process
Start, End, and Purpose of Business Activity
Key Elements
Brown Paper Analysis
Workshop Facilitation Skills
Titles and Numbering
Detail Behind the Processes
Using Swim Lanes in Process Maps
Opportunity Flowchart
How to Create Swim Lane Diagram?
Standard BPMN Symbols
Swim Lane Case Study
What is a Process Map?
Documenting the Process
Business Process Timing
Process Cost
Analysing the Cost Estimate Columns
Case Study for Identifying Problems, Bottlenecks, and Inefficiencies
Unblocking Bottlenecks
Increasing Efficiency at the Bottleneck

How to Book

If you are interested in booking this course, then please select an available date and then click book now to complete the booking. Can’t see a suitable date contact us on [email protected] and we can discuss specific date requirements.


These follow up coaching sessions help support your colleagues to embed their learning during their skills transfer period.  Applying new skills and changing behaviour takes effort and practice.  After attending a training course many colleagues will find they need support through this transition.  EQV can provide that support with follow up coaching sessions to help embed the learning.

Embedding coaching sessions can be delivered in 90 minute and half day durations.  The facilitator will work with the group to capture feedback about challenges and how to overcome them ensuring success going forward.

Having a formal embedding coaching session will not only increase the success of the skills transfer period but helps create a platform of motivation, inclusivity and commitment within the group.