This intensive one-day course equips leaders and HR professionals with the tools to distinguish between technical skills and behavioural competencies. Participants will master the Johnson & Scholes Cultural Web to diagnose organisational barriers, learn to construct Behavioural Anchored Rating Scales (BARS), and practice delivering evidence-based feedback. The course balances deep theoretical insight with rigorous practical application to ensure competencies are not just defined, but truly embedded.
Are you tired of competency frameworks that sit on shelves instead of shaping behaviour?
This one-day course gives you the tools to truly embed understanding — turning theory into real change.
You’ll learn how to spot the difference between technical skills and the behaviours that actually drive performance.
You’ll use the Johnson & Scholes Cultural Web to uncover what’s really holding your organisation back.
And you’ll leave able to build clear, observable rating scales and deliver feedback that sticks.
Designed for leaders and HR professionals who want impact, not just insight.
Available as an open course, closed group session, or one-to-one coaching — flexible to fit your needs.
And yes, it counts toward six CPD hours.
To find out more, contact us at lets talk at e q v dot co dot uk.
Counts towards 6 CPD Hours1 Day9:00 - 5:00 for GroupsOpen Public & Closed Group
Please reflect on one or more of the questions below and come prepared to discuss your responses during the session.
Self-Assessment: On a scale of 1–10, how would you rate your current skill level in this subject? What factors influenced your rating?
Development Focus: Identify one specific behaviour, skill, or capability you would like to improve or develop further.
Relevant Examples: If possible, bring one or two relevant examples or scenarios from your experience that you would be willing to share with the group.
What You Will Learn
Define the critical distinction between technical skills and behavioural competencies
Analyse the organisation's culture using the Johnson & Scholes Cultural Web
Evaluate the relationship between cultural drivers and competency framework success
Identify specific, observable behaviours that demonstrate key competencies
Construct Behavioural Anchored Rating Scales (BARS) for specific competency levels
Apply measurement techniques to gather robust behavioural evidence
Deliver effective feedback based on observed evidence rather than opinion
Translate abstract competency definitions into practical performance criteria
Your Post-Course Challenge
Within 30 days, select one competency in your team and define three observable behaviours for it
Conduct one performance conversation using only behavioural evidence, avoiding opinions
Map one recent team success or failure to the Cultural Web to identify the driving factors
Counts Towards 6 CPD Hours
This course contributes 6 hours of Continuing Professional Development. Delegates can log these hours as evidence of structured learning for professional bodies and employers.
This course is designed for professionals who want to move beyond surface-level skill assessments and build a deeper, more meaningful understanding of what drives performance in their organisation. It is ideal for anyone responsible for developing talent, shaping culture, or aligning behaviour with strategic goals.
This course is ideal for:
HR Business Partners seeking to design and implement competency frameworks that are grounded in observable behaviour
Learning and Development Managers aiming to translate competency models into practical training and development initiatives
Team Leaders and Supervisors who want to assess and develop their team members using fair, evidence-based criteria
Organisational Development Practitioners focused on aligning culture, values, and performance through structured competency approaches
Senior Managers looking to strengthen leadership capability by embedding competencies into performance conversations
Talent and Succession Planning Specialists needing reliable behavioural data to inform promotion, succession, and career pathing decisions
No prior experience needed
No prior expertise in competency modelling or behavioural assessment is required — the course is structured to support both newcomers and those looking to refine existing knowledge. Delegates from diverse sectors and organisational sizes will find the content accessible and directly applicable to their context.
What you will take away
You will leave with a clear, actionable understanding of how to define, measure, and embed behavioural competencies in ways that drive real performance improvement. The course equips you to move from theory to practice, giving you the confidence to assess behaviour objectively, deliver feedback that resonates, and support development that sticks.
For Groups & Teams
We can deliver this training session in several ways to suit your organisation’s needs:
Open Public Course
Join delegates from other organisations on a scheduled date
Closed Group
Exclusively for your team, using your real scenarios
In Person
Face-to-face at your premises or a venue of your choice
Virtual
Live, interactive online delivery via Teams or Zoom
One-to-One Coaching
Personalised sessions tailored entirely to you
Have two or more people to train?
You may want to consider a closed group course. Benefits include:
Cost effective for teams
Choose a date to suit you
Customise content and timings
No minimum delegate numbers
Uses your real-world scenarios
Builds shared language in your team
Contact us on [email protected] to discuss specific dates and delivery requirements.
How Our Tutor-Led Courses Are Delivered
Before the day
Delegates are given pre-work to complete before attending. This ensures everyone arrives with relevant context and real scenarios from their own experience, so learning is immediately relevant and actionable from the first minute.
On the day
Our sessions are participative and highly interactive. We don’t do “death by PowerPoint” — instead, the day includes a variety of engaging activities throughout:
Real-world casework using your scenarios
Practical hands-on exercises
Real Play (not role play) simulations
Peer learning and group discussion
Case studies and scenario work
Facilitated discussion and structured reflection
What you leave with
Participants leave with:
Practical tools — frameworks and models you can use straight away
Clear action plans — specific next steps tailored to your role
Greater confidence — built through intensive, realistic practice
Skills you can apply immediately — not theory, but techniques tested during the day
After the day
Post-session measurements and a 30-day challenge ensure that learning is embedded and behaviour change is sustained.
Key Features
Course Duration is 1 Day
Engaging tutor led event
Comprehensive course materials
Certificates of attendance
Access to Customer Portal (course bookers)
Course Guarantee
Priced per delegate per day for open public course
£449.00 Plus VAT
Can’t see a suitable date? Please request a date here
Payment available via all major credit cards or Invoice. All options available during the online booking process.
