This comprehensive one-day course equips managers with the tools to lead diverse, multi-generational workforces effectively. Participants will explore generational values through a socio-economic lens, dismantle unconscious bias, master adaptive leadership styles, and learn practical conflict resolution strategies to foster cohesion and knowledge transfer.
Are you leading a team where different generations see the world in different ways?
This one day course gives managers the real tools to lead multi generational teams with confidence.
You’ll learn how to spot what truly motivates each generation — from Boomers to Gen Z — based on their lived experience.
You’ll uncover your own biases and learn how to move past them.
You’ll practise adapting your leadership style using proven models that work in the moment.
And you’ll walk away with simple, practical feedback techniques that build trust across ages.
By the end, you’ll create stronger cohesion, unlock knowledge sharing, and lead with greater impact.
It’s available as an open course, a closed group session, or one to one coaching.
And it counts towards six CPD hours.
To find out more, contact us at lets talk at e q v dot co dot uk.
Counts towards 6 CPD Hours1 Day9:00 - 5:00 for GroupsOpen Public & Closed Group
Please reflect on one or more of the questions below and come prepared to discuss your responses during the session.
Self-Assessment: On a scale of 1–10, how would you rate your current skill level in this subject? What factors influenced your rating?
Development Focus: Identify one specific behaviour, skill, or capability you would like to improve or develop further.
Relevant Examples: If possible, bring one or two relevant examples or scenarios from your experience that you would be willing to share with the group.
What You Will Learn
Identify the core values and work drivers of Boomers, Gen X, Millennials, and Gen Z based on socio-economic context.
Recognise and actively mitigate unconscious bias and ageism when managing colleagues of different ages.
Apply Goleman's six leadership styles to suit different generational motivations and situations.
Implement effective, tailored feedback techniques using the SBI model across age groups.
Design and facilitate reverse mentoring programmes for cross-generational knowledge transfer.
Apply specific de-escalation and mediation techniques to resolve generational friction.
Create a practical team charter that promotes psychological safety and cohesion.
Develop a personal action plan to adapt leadership style for immediate team impact.
Your Post-Course Challenge
Within 30 days, identify one generational friction point in your team and apply the SBI model to address it.
Initiate one 'Reverse Mentoring' session with a colleague from a different generation.
Review your team's communication channels and adjust one rule to better suit diverse preferences.
Counts Towards 6 CPD Hours
This course contributes 6 hours of Continuing Professional Development. Delegates can log these hours as evidence of structured learning for professional bodies and employers.
This course is designed for managers and team leaders who want to strengthen their ability to lead across age groups in today’s diverse workplace. It supports professionals seeking to build more inclusive, cohesive teams where experience and fresh perspectives are valued equally.
This course is ideal for:
Team managers responsible for overseeing staff from multiple generations
Department heads aiming to improve collaboration and knowledge sharing across age groups
HR professionals supporting leaders in managing age-related dynamics
Project leads coordinating cross-functional teams with mixed generational makeup
Operations managers focused on maintaining team cohesion and productivity
Aspiring leaders preparing to manage diverse teams in the future
No prior experience needed
This course is accessible to professionals at any stage of their leadership journey. No specific prior training in generational management is required — only a willingness to reflect on and adapt your approach to leading others.
What you will take away
Delegates will leave with increased confidence in managing age-diverse teams, practical strategies to reduce friction and enhance mutual respect, and a clear plan to apply inclusive leadership behaviours that strengthen team performance and engagement.
For Groups & Teams
We can deliver this training session in several ways to suit your organisation’s needs:
Open Public Course
Join delegates from other organisations on a scheduled date
Closed Group
Exclusively for your team, using your real scenarios
In Person
Face-to-face at your premises or a venue of your choice
Virtual
Live, interactive online delivery via Teams or Zoom
One-to-One Coaching
Personalised sessions tailored entirely to you
Have two or more people to train?
You may want to consider a closed group course. Benefits include:
Cost effective for teams
Choose a date to suit you
Customise content and timings
No minimum delegate numbers
Uses your real-world scenarios
Builds shared language in your team
Contact us on [email protected] to discuss specific dates and delivery requirements.
How Our Tutor-Led Courses Are Delivered
Before the day
Delegates are given pre-work to complete before attending. This ensures everyone arrives with relevant context and real scenarios from their own experience, so learning is immediately relevant and actionable from the first minute.
On the day
Our sessions are participative and highly interactive. We don’t do “death by PowerPoint” — instead, the day includes a variety of engaging activities throughout:
Real-world casework using your scenarios
Practical hands-on exercises
Real Play (not role play) simulations
Peer learning and group discussion
Case studies and scenario work
Facilitated discussion and structured reflection
What you leave with
Participants leave with:
Practical tools — frameworks and models you can use straight away
Clear action plans — specific next steps tailored to your role
Greater confidence — built through intensive, realistic practice
Skills you can apply immediately — not theory, but techniques tested during the day
After the day
Post-session measurements and a 30-day challenge ensure that learning is embedded and behaviour change is sustained.
Key Features
Course Duration is 1 Day
Engaging tutor led event
Comprehensive course materials
Certificates of attendance
Access to Customer Portal (course bookers)
Course Guarantee
Priced per delegate per day for open public course
£449.00 Plus VAT
Can’t see a suitable date? Please request a date here
Payment available via all major credit cards or Invoice. All options available during the online booking process.
