Email Etiquette

Course Duration is 1/2 Day

£255.00 Plus VAT

Business Benefit

A company needs to implement etiquette rules for the following three reasons: Professionalism: by using proper email language your company will convey a professional image. Efficiency: emails that get to the point are much more effective. Protection from liability: employee awareness of email risks will protect your company from costly lawsuits.

Who Should Attend

Anyone who uses e-mail as a communication tool

Learning Outcomes – by the end of this course you will be able to…

Understand when to use and when not to use Email
How to construct meaningful emails
What you include and not include
What are your responsibilities when writing an email
How to respond to negative emails
Dealing with SPAM

Course Content

Email as a communication tool
What is different about using email?
Visual Appearance
Content
What not to include
Targeting the reader – tailor your writing to suit
Your responsibilities
When not to reply straight away; sleep on it / pause
Structure – Subject / Greeting / Signing off
Personal emails
Sent in error – what to do
Replying
Dealing with angry / aggressive emails
Attachments – advantages and disadvantages
Read Receipts and delivery reports
Controlling your In-box
Good English for Business – grammar, punctuation
Paragraphs and sentences Correct writing style
Handling delicate or diplomatic situations
Dealing with SPAM emails

How to Book

If you are interested in booking this course, then please select your desired date and then select book now to complete the booking.

We will then contact you to confirm availability and any additional required details.