Active Listening & Communication in Today’s Environment

Course Duration is 1 Day

From: £425.00 Plus VAT (per person)

Have more than 2 delegates? Talk to us about our closed group courses.

Delivery Method

Open Public Courses – Virtual Delivery Only  Closed Group Courses – Face To Face and Virtual Delivery

Business Benefit

How much time, effort and money is lost when things go wrong in the workplace due to a breakdown in communication? At the very least, the answer must be, “lots”!
Now we have to be able to communicate effectively without being in person this course will help to overcome these communication problems.

Who Should Attend

This course is invaluable for those who want to strengthen their communication skills and enhance their ability to interact with others.

Learning Outcomes
  1. Understanding the Importance of Accurate, Concise, and Cooperative Communication:It is paramount to comprehend the significance of communicating with precision, brevity, and in a manner that fosters comprehension and cooperation. Effective communication is the linchpin of successful interpersonal and professional relationships. Here’s why:
    • Accuracy: Communication must convey information precisely to prevent misunderstandings and errors. Inaccuracy can lead to confusion and hinder productive collaboration.
    • Conciseness: The ability to convey information succinctly is vital in a world where time is a precious commodity. A concise message is more likely to capture and retain the recipient’s attention.
    • Cooperation: Communicating in a way that encourages understanding and cooperation is crucial for achieving common goals. It involves considering the needs, perspectives, and concerns of your audience, fostering an environment of collaboration and mutual respect.
  2. Understanding the Barriers to Listening in Today’s Environment:In the contemporary world, numerous obstacles hinder effective listening, impeding meaningful communication. Identifying these barriers is essential:
    • Technological Distractions: The omnipresence of smartphones and other devices can divert attention during conversations, undermining active listening.
    • Information Overload: The abundance of information in today’s digital age can overwhelm individuals, making it challenging to focus on one source of information.
    • Multitasking: The habit of multitasking can lead to partial attention and reduced comprehension during conversations.
    • Shortened Attention Spans: Rapid access to information has contributed to shorter attention spans, making it harder to sustain concentration during discussions.
    • Lack of Empathy: A diminished capacity for empathetic listening can hinder understanding and collaboration.
  3. Completing a Post-Course Action Plan for Implementing Learning:To effectively apply the knowledge gained from the course, consider the following steps:
    • Self-Assessment: Reflect on your current communication and listening skills. Identify strengths and areas in need of improvement.
    • Set Specific Goals: Establish clear, measurable objectives related to accurate communication and active listening. For instance, aim to reduce distractions during conversations or enhance your ability to summarize complex ideas concisely.
    • Continuous Learning: Stay updated on communication and listening techniques through books, courses, or workshops.
    • Practice: Regularly practice these skills in your professional and personal interactions.
    • Seek Feedback: Solicit feedback from peers and mentors to gauge progress and make necessary adjustments.
    • Adapt and Evolve: Remain adaptable and responsive to changing communication dynamics in today’s environment.
Course Content
  1. The Importance of Effective Listening and Communication in Today’s Environment:In the contemporary landscape, the significance of effective listening and communication cannot be overstated. These skills underpin successful interactions, both professionally and personally. Effective communication fosters understanding, collaboration, and positive relationships. Moreover, in today’s digital era, where information flows swiftly, mastering these skills is vital for navigating the complexities of modern life.
  2. Challenges Associated with Online Communication:Online communication offers convenience but presents unique challenges, including the absence of non-verbal cues, potential misinterpretations, and the risk of information overload. It demands adaptability and a keen understanding of digital etiquette.
  3. Barriers to Listening, Peripheral Listening, Dealing with Distractions, Impact of Behavior on Listening, Maintaining Focus:
    • Barriers to Listening: These can include personal biases, preconceptions, or emotional distractions that hinder active listening.
    • Peripheral Listening: Passive listening, where one only partially engages with the conversation, can lead to misunderstandings and missed opportunities.
    • Dealing with Distractions: Online environments are rife with distractions; managing them is crucial for effective listening.
    • Impact of Behavior on Listening: One’s behavior, including body language and verbal cues, can significantly affect how others listen and respond.
    • Maintaining Focus: In a world filled with stimuli, maintaining concentration on the conversation at hand is a skill worth cultivating.
  4. Effective Communication and Consequences of Ineffective Communication:Effective communication is the art of transmitting information clearly and with the intention of being understood. Ineffective communication can result in misunderstandings, conflicts, and missed opportunities. It can lead to strained relationships, both personally and in professional settings.
  5. Being One ‘Click’ Away from Losing Your Client or Customer:In the digital age, clients and customers are more connected than ever. One misstep in communication can lead to the loss of a client or customer, emphasizing the need for precision and professionalism.
  6. Hearing – A Natural Sense; Listening – A Learned Behavior: Our Instinctive Behaviors:While hearing is a natural sense, listening is a learned behavior that requires conscious effort and practice. Our instinctive behaviors can sometimes hinder effective listening and must be managed.
  7. Internal and External Listening, Active Listening (Attending), and its Benefits:
    • Internal and External Listening: Balancing internal thoughts and external input is essential for effective listening.
    • Active Listening: This involves fully engaging with the speaker, demonstrating empathy, and showing depth in understanding. It enhances client engagement and rapport, benefiting organizations in building trust and strong relationships, even in an online environment.
  8. Practical Steps and Best Practices for Highly Effective Communication and Listening:
    • Develop self-awareness of your listening habits and biases.
    • Actively practice active listening techniques.
    • Implement digital communication etiquette and minimize distractions.
    • Adapt your communication style to the needs of your audience.
  9. Case Studies and Practical Activities:Incorporating real-world case studies and practical activities can provide tangible examples and hands-on experience to reinforce the concepts discussed, making the learning experience more engaging and applicable.

How to Book

Dates below represent open public courses only. To book this course, please select an available date and click the book now button below to complete the booking. Have two or more people to train – you may consider a closed group course. Contact us on [email protected] to discuss specific date and delivery requirements.


Measuring The Success


The purpose of your training is learning new skills and/or changing behaviour. We can help you measure this!

To evaluate how successfully the attendees are doing this, delegates can attend a Workplace Implementation session during the skills transfer period. The cost of the session is £595+VAT delivered virtually and lasts for 2.5 hours.

During the Workplace Implementation session the individuals will either on a 1-2-1 basis or as a group discuss the challenges and successes they have experienced during their skills transfer period.
This will include what they are doing differently as a direct result of the training and how this has positively impacted the organisation.
This is an excellent way to encourage the learning, support the skills transfer into the workplace and act as a measure to evaluate the training.

We compile this information into a report so that you have evidence of your return on investment.