Active Listening & Communication in Today’s Environment

Course Duration is 1 Day

£395.00 Plus VAT

Delivery Method

Face To Face Delivery  Virtual Delivery One To One Coaching Closed Group Course Public Course

Business Benefit

How much time, effort and money is lost when things go wrong in the workplace due to a breakdown in communication? At the very least, the answer must be, “lots”!
Now we have to be able to communicate effectively without being in person this course will help to overcome these communication problems.

How to Book

If you are interested in booking this course, then please select an available date and then click book now to complete the booking. Can’t see a suitable date contact us on [email protected] and we can discuss specific date requirements.

Who Should Attend

This course is invaluable for those who want to strengthen their communication skills and enhance their ability to interact with others.

Learning Outcomes – by the end of this course you will be able to…

Understand the importance of communicating accurately, concisely and, in a way that is likely to get understanding and co-operation
Understand the barriers to listening in todays environment
Complete a post course action plan to implement the learning

Course Content

The importance of effective listening and communication in today’s environment
The challenges associated with online communication
Barriers to listening, peripheral listening, dealing with distractions, impact of behaviour on listening, maintaining focus
What is effective communication, and the consequences of ineffective communication
Being one ‘click’ away from losing your client or customer
Hearing – a natural sense; listening – a learned behaviour: our instinctive behaviours
Internal and external listening: sensing, intuition, interpretation, observing, dealing with your ‘internal’ world, respecting the ‘external’ world – the challenge of an online environment
Active listening (Attending), how this demonstrates empathy and depth-empathy, how this increases client engagement and rapport – the benefits for your organisation – the challenge of an online environment
Practical steps and best practice to ensure your communication and listening is highly effective
Case studies and practical activities to demonstrate the above


These follow up coaching sessions help support your colleagues to embed their learning during their skills transfer period.  Applying new skills and changing behaviour takes effort and practice.  After attending a training course many colleagues will find they need support through this transition.  EQV can provide that support with follow up coaching sessions to help embed the learning.

Embedding coaching sessions can be delivered in 90 minute and half day durations.  The facilitator will work with the group to capture feedback about challenges and how to overcome them ensuring success going forward.

Having a formal embedding coaching session will not only increase the success of the skills transfer period but helps create a platform of motivation, inclusivity and commitment within the group.