HR for Non HR Managers

Business Benefit

To have an understanding of employment law and the organisations HR procedures is important for managers. Not only to protect the organisation from litigation, but also to ensure that staff will be treated fairly and impartially should these procedures be brought into play. This course provides that understanding and helps to build a managers confidence when dealing with difficult situations. If we manage to use our organisations Disciplinary, Grievance and Capability procedures effectively it can enhance the workforce and support employees back to performance.

Who Should Attend

Anyone who may have to deal with HR/disciplinary procedures or needs to understand when to use capability to raise employee performance.

Describe the organisations employment policies and procedures.
 Explain the disciplinary procedure.
Maintain disciplinary records.
Recognise and address team attitudes and behaviours.
Create a post course implementation plan.
Effectively use Capability
 Interviewing Skills
Communicate effectively
Understand specific approaches to managing messages
Appreciate how people receive messages
Understand how to construct messages
 Adopt an appreciation of their own self awareness
 Setting KPIs/expectations

Course Content

Organisational employment policies.
 Discipline procedures.
 Keeping supporting records and monitoring the disciplinary process.
 Understanding the staff grievance procedure.
 Legal aspects of disciplinary and grievance processes.
 Interpersonal behaviour and support skills to maintain discipline at work.
 Supporting individuals to meet requirements.
 When should you put someone on capability?
 How to use capability to reach a successful outcome
 How to review, monitor and evaluate the success of the capability process
 Courageous conversations 7 point plan
 Communication blocks + tips for ensuring consistency
 Construction of messages simple
Self-awareness tools + analysis
Testing out 7 point plan