Managing and Resolving Conflict

Course Duration is 1 Day

£425.00 Plus VAT

Delivery Method

Face To Face Delivery  Virtual Delivery One To One Coaching Closed Group Course Public Course

Business Benefit

Conflict can be inevitable no matter how well a company is run, and providing people have the skills in place, positive benefits can result from conflict situations. This course examines how conflict can arise, the various techniques for dealing with it and provides an opportunity for delegates to practice new skills.

Who Should Attend

Anyone who is or could be involved in conflict situations and who need the confidence to bring about a positive resolution.

Learning Outcomes

Understand the root causes and nature of conflict
Better understand of how personalities can have a bearing on conflict escalation and resolution
How to recognise and anticipate emerging conflict
Manage and resolve conflict
Resolve conflict to produce more positive outcomes
Identify and deal with behaviours which trigger conflict

Course Content

Possible causes of internal conflict, e.g. personal versus business objectives/values
Causes of interpersonal friction at work, including bullying and harassment
The effects of conflict on performance and the individual at work
Stages in the development of conflict
The manager’s responsibility in minimising and resolving conflict, and techniques to achieve this
Ways to create harmony at work and engender a positive atmosphere

Our content is supported by leading and acknowledged theorists and models

How to Book

If you are interested in booking this course, then please select an available date and then click book now to complete the booking. Can’t see a suitable date contact us on [email protected] and we can discuss specific date requirements.


These follow up coaching sessions help support your colleagues to embed their learning during their skills transfer period.  Applying new skills and changing behaviour takes effort and practice.  After attending a training course many colleagues will find they need support through this transition.  EQV can provide that support with follow up coaching sessions to help embed the learning.

Embedding coaching sessions can be delivered in 90 minute and half day durations.  The facilitator will work with the group to capture feedback about challenges and how to overcome them ensuring success going forward.

Having a formal embedding coaching session will not only increase the success of the skills transfer period but helps create a platform of motivation, inclusivity and commitment within the group.