Managing and Resolving Conflict
£395.00 Plus VAT
Business Benefit
Conflict can be inevitable no matter how well a company is run, and providing people have the skills in place, positive benefits can result from conflict situations. This course examines how conflict can arise, the various techniques for dealing with it and provides an opportunity for delegates to practice new skills.
How to Book
If you are interested in booking this course, then please select an available date and then click book now to complete the booking.
Who Should Attend
Anyone who is or could be involved in conflict situations and who need the confidence to bring about a positive resolution.
Learning Outcomes – by the end of this course you will be able to…
Understand the root causes and nature of conflict
Better understand of how personalities can have a bearing on conflict escalation and resolution
How to recognise and anticipate emerging conflict
Manage and resolve conflict
Resolve conflict to produce more positive outcomes
Identify and deal with behaviours which trigger conflict
Course Content
Possible causes of internal conflict, e.g. personal versus business objectives/values
Causes of interpersonal friction at work, including bullying and harassment
The effects of conflict on performance and the individual at work
Stages in the development of conflict
The manager’s responsibility in minimising and resolving conflict, and techniques to achieve this
Ways to create harmony at work and engender a positive atmosphere