£425.00 Plus VAT
Face To Face Delivery Virtual Delivery One To One Coaching Closed Group Course Public Course
Assertive communication is often the difference between achieving a productive outcome and ending up with disagreement. Relationships between managers and staff and staff and customers rely on communication. Assertive behaviour holds the keys to effective communication. Organisations can save vast amounts of time, effort and money by getting communication right – first time; every time.
Who Should Attend
Anyone who wishes to communicate more effectively in difficult situations or with ‘difficult people’. Anyone who needs to persuade other people to take action or make decisions. Anyone who would like to manage people more effectively.
Define feedback and understand when it should be used
Deliver appropriate and timely feedback
Complete a post course action plan to implement the learning
What is effective feedback and when to deliver it
Getting prepared for your feedback session
Essential Interpersonal Skills for Feedback
Handling the receivers reactions to feedback
Post course implementation plans.
How to Book
If you are interested in booking this course, then please select an available date and then click book now to complete the booking. Can’t see a suitable date contact us on [email protected] and we can discuss specific date requirements.
These follow up coaching sessions help support your colleagues to embed their learning during their skills transfer period. Applying new skills and changing behaviour takes effort and practice. After attending a training course many colleagues will find they need support through this transition. EQV can provide that support with follow up coaching sessions to help embed the learning.
Embedding coaching sessions can be delivered in 90 minute and half day durations. The facilitator will work with the group to capture feedback about challenges and how to overcome them ensuring success going forward.
Having a formal embedding coaching session will not only increase the success of the skills transfer period but helps create a platform of motivation, inclusivity and commitment within the group.