£845.00 Plus VAT
Assertive communication is often the difference between achieving a productive outcome and ending up with disagreement. Relationships between managers and staff and staff and customers rely on communication. Assertive behaviour holds the keys to effective communication. Organisations can save vast amounts of time, effort and money by getting communication right – first time; every time.
How to Book
If you are interested in booking this course, then please select an available date and then click book now to complete the booking.
Who Should Attend
Anyone who wishes to communicate more effectively in difficult situations or with ‘difficult people’. Anyone who needs to persuade other people to take action or make decisions. Anyone who would like to manage people more effectively.
Define feedback and understand when it should be used
Deliver appropriate and timely feedback
Complete a post course action plan to implement the learning
What is effective feedback and when to deliver it
Getting prepared for your feedback session
Essential Interpersonal Skills for Feedback
Handling the receivers reactions to feedback
Post course implementation plans.