Active Listening
£395.00 Plus VAT
Delivery Method
Face To Face Delivery Virtual Delivery One To One Coaching Closed Group Course Public Course
Business Benefit
Poor listening skills lead to misunderstanding, lost orders, customer complaints and staff disagreements. Improving listening skills can increase profits as well as lead to a better working environment.
How to Book
If you are interested in booking this course, then please select an available date and then click book now to complete the booking. Can’t see a suitable date contact us on [email protected] and we can discuss specific date requirements.
Who Should Attend
Delegates who are looking to improve communication and interpersonal skills in their working environment
Learning Outcomes – by the end of this course you will be able to… Describe the difference between “Actual” and “Active” listening
Demonstrate “Active Listening Skills”
Appreciate the role of Listening in Effective Communication
Develop a personal Action Plan to Improve Listening Skills
Course Content
The “Internal” and “External” Aspects of Listening
The importance of NonVerbal Communication
“Actual” and “Active” Listening
Barriers to Listening
The Impact of Behaviour on Listening
Embedding
These follow up coaching sessions help support your colleagues to embed their learning during their skills transfer period. Applying new skills and changing behaviour takes effort and practice. After attending a training course many colleagues will find they need support through this transition. EQV can provide that support with follow up coaching sessions to help embed the learning.
Embedding coaching sessions can be delivered in 90 minute and half day durations. The facilitator will work with the group to capture feedback about challenges and how to overcome them ensuring success going forward.
Having a formal embedding coaching session will not only increase the success of the skills transfer period but helps create a platform of motivation, inclusivity and commitment within the group.