Active Listening

Course Duration is 1 Day

£425.00 Plus VAT

Delivery Method

Face To Face Delivery  Virtual Delivery One To One Coaching Closed Group Course Public Course

Business Benefit

Inadequate listening skills can result in a cascade of negative outcomes, including misunderstandings, missed orders, customer grievances, and internal conflicts among staff members. Conversely, enhancing one’s listening abilities can yield dual benefits: an upsurge in profitability and the cultivation of a more conducive and harmonious workplace atmosphere.

Who Should Attend

Delegates who are looking to improve communication and interpersonal skills in their working environment

Learning Outcomes
  1. Difference between “Actual” and “Active” Listening:
    • Actual Listening: Actual listening is the basic act of perceiving sounds and words without necessarily engaging in understanding or processing the message. It’s passive and involves merely hearing the words being spoken.
    • Active Listening: Active listening, on the other hand, goes beyond mere hearing. It involves focused attention, comprehension, interpretation, and response. Active listeners not only hear the words but also seek to understand the speaker’s perspective, feelings, and intentions. They provide feedback, ask clarifying questions, and use nonverbal cues to demonstrate their engagement.
  2. Demonstrate “Active Listening Skills”: Active listening is a valuable skill in effective communication. To demonstrate active listening skills, consider the following:
    • Maintain eye contact with the speaker to show attentiveness.
    • Use verbal affirmations like “I see,” “I understand,” or “Tell me more” to encourage the speaker.
    • Avoid interrupting and let the speaker finish their thoughts before responding.
    • Ask open-ended questions to elicit more information and promote deeper discussion.
    • Reflect on what the speaker has said by summarizing or paraphrasing their words.
    • Show empathy and understanding by acknowledging the speaker’s emotions and experiences.
  3. Appreciate the Role of Listening in Effective Communication: Listening is the foundation of effective communication. It:
    • Fosters mutual understanding and trust.
    • Reduces misunderstandings and conflicts.
    • Enhances problem-solving and decision-making.
    • Strengthens relationships, both personally and professionally.
    • Demonstrates respect and value for others’ perspectives.
  4. Develop a Personal Action Plan to Improve Listening Skills: To improve your listening skills, consider creating a personal action plan:
    • Self-assessment: Reflect on your current listening habits and identify areas for improvement.
    • Set goals: Establish specific, measurable goals for enhancing your listening skills.
    • Practice active listening: Actively engage in conversations, employ the techniques mentioned earlier, and seek feedback from others.
    • Minimize distractions: Create a conducive environment for listening by reducing distractions such as phones or background noise.
    • Continuous learning: Read books or attend workshops on active listening to refine your skills.
    • Feedback loop: Regularly ask for feedback from colleagues, friends, or mentors to track your progress.
Course Content
  1. The “Internal” and “External” Aspects of Listening: Listening involves both internal and external aspects. Internal listening refers to your mental processing and comprehension of the information received, while external listening relates to the physical act of paying attention to the speaker, such as making eye contact and providing verbal feedback.
  2. The Importance of Non-verbal Communication: Nonverbal communication includes gestures, body language, facial expressions, and tone of voice. It plays a crucial role in conveying emotions, intentions, and attitudes during a conversation. Effective listeners pay close attention to nonverbal cues to gain a more complete understanding of the message being conveyed.
  3. “Actual” and “Active” Listening: “Actual” listening refers to simply hearing the words spoken without necessarily processing or understanding their meaning. In contrast, “active” listening involves a more engaged and focused approach, where the listener not only hears the words but also comprehends, analyses, and responds appropriately to the speaker.
  4. Barriers to Listening: There are various barriers to effective listening, including distractions, preconceived notions or biases, lack of interest, and personal concerns. Identifying and overcoming these barriers is essential for becoming a better listener.
  5. The Impact of Behaviour on Listening: An individual’s behaviour, including their level of attentiveness, courtesy, and receptiveness, greatly influences the quality of their listening. Being respectful, empathetic, and open-minded in your behaviour can significantly enhance your ability to listen effectively.

How to Book

If you are interested in booking this course, then please select an available date and then click book now to complete the booking. Can’t see a suitable date contact us on [email protected] and we can discuss specific date requirements.


These follow up coaching sessions help support your colleagues to embed their learning during their skills transfer period.  Applying new skills and changing behaviour takes effort and practice.  After attending a training course many colleagues will find they need support through this transition.  EQV can provide that support with follow up coaching sessions to help embed the learning.

Embedding coaching sessions can be delivered in 90 minute and half day durations.  The facilitator will work with the group to capture feedback about challenges and how to overcome them ensuring success going forward.

Having a formal embedding coaching session will not only increase the success of the skills transfer period but helps create a platform of motivation, inclusivity and commitment within the group.