Active Listening
£395.00 Plus VAT
Business Benefit
Poor listening skills lead to misunderstanding, lost orders, customer complaints and staff disagreements. Improving listening skills can increase profits as well as lead to a better working environment.
How to Book
If you are interested in booking this course, then please select an available date and then click book now to complete the booking.
Who Should Attend
Delegates who are looking to improve communication and interpersonal skills in their working environment
Learning Outcomes – by the end of this course you will be able to…
Describe the difference between “Actual” and “Active” listening
Demonstrate “Active Listening Skills”
Appreciate the role of Listening in Effective Communication
Develop a personal Action Plan to Improve Listening Skills
Course Content
The “Internal” and “External” Aspects of Listening
The importance of NonVerbal Communication
“Actual” and “Active” Listening
Barriers to Listening
The Impact of Behaviour on Listening