Receptionist Skills

Course Duration is 1 Day

£395.00 Plus VAT

Delivery Method

Face To Face Delivery  Virtual Delivery One To One Coaching Closed Group Course Public Course

Business Benefit

First impressions count and an organisation’s reception staff are the ‘face and voice’ of that organisation. In today’s competitive environment those first impressions might mean the difference between winning or losing the deal. Building the essential skills of a receptionist including creating the right professional image is the focus of this course.

How to Book

If you are interested in booking this course, then please select an available date and then click book now to complete the booking. Can’t see a suitable date contact us on [email protected] and we can discuss specific date requirements.

Who Should Attend

People who need to project a professional image whilst managing the reception area of an organisation.

Learning Outcomes – by the end of this course you will be able to…

Describe the role and responsibilities of a receptionist
Demonstrate effective questioning and listening skills
Describe how to project a professional image
Demonstrate the essential skills of taking messages, dealing with calls and receiving visitors
Manage your time effectively

Course Content

Understanding your role in representing your company
Defining your customers and your responsibilities to them
Projecting a professional image
Questioning and listening skills
Essential reception skills
Dealing with difficult situations – remaining calm under pressure
Managing your time effectively

Embedding

These follow up coaching sessions help support your colleagues to embed their learning during their skills transfer period.  Applying new skills and changing behaviour takes effort and practice.  After attending a training course many colleagues will find they need support through this transition.  EQV can provide that support with follow up coaching sessions to help embed the learning.

Embedding coaching sessions can be delivered in 90 minute and half day durations.  The facilitator will work with the group to capture feedback about challenges and how to overcome them ensuring success going forward.

Having a formal embedding coaching session will not only increase the success of the skills transfer period but helps create a platform of motivation, inclusivity and commitment within the group.