Receptionist Skills
£395.00 Plus VAT
Business Benefit
First impressions count and an organisation’s reception staff are the ‘face and voice’ of that organisation. In today’s competitive environment those first impressions might mean the difference between winning or losing the deal. Building the essential skills of a receptionist including creating the right professional image is the focus of this course.
How to Book
If you are interested in booking this course, then please select an available date and then click book now to complete the booking.
Who Should Attend
People who need to project a professional image whilst managing the reception area of an organisation.
Learning Outcomes – by the end of this course you will be able to…
Describe the role and responsibilities of a receptionist
Demonstrate effective questioning and listening skills
Describe how to project a professional image
Demonstrate the essential skills of taking messages, dealing with calls and receiving visitors
Manage your time effectively
Course Content
Understanding your role in representing your company
Defining your customers and your responsibilities to them
Projecting a professional image
Questioning and listening skills
Essential reception skills
Dealing with difficult situations – remaining calm under pressure
Managing your time effectively