Receptionist Skills

Course Duration is 1 Day

£425.00 Plus VAT (per person)

Have more than 2 delegates? Talk to us about our closed group courses.

Delivery Method

Open Public Courses – Virtual Delivery Only  Closed Group Courses – Face To Face and Virtual Delivery

Business Benefit

First impressions count and an organisation’s reception staff are the ‘face and voice’ of that organisation. In today’s competitive environment those first impressions might mean the difference between winning or losing the deal. Building the essential skills of a receptionist including creating the right professional image is the focus of this course.

Who Should Attend

People who need to project a professional image whilst managing the reception area of an organisation.

Learning Outcomes

Describe the role and responsibilities of a receptionist
Demonstrate effective questioning and listening skills
Describe how to project a professional image
Demonstrate the essential skills of taking messages, dealing with calls and receiving visitors
Manage your time effectively

Course Content

Understanding your role in representing your company
Defining your customers and your responsibilities to them
Projecting a professional image
Questioning and listening skills
Essential reception skills
Dealing with difficult situations – remaining calm under pressure
Managing your time effectively

How to Book

Dates below represent open public courses only. To book this course, please select an available date and click the book now button below to complete the booking. Have two or more people to train – you may consider a closed group course. Contact us on [email protected] to discuss specific date and delivery requirements.


Measuring The Success


The purpose of your training is learning new skills and/or changing behaviour. We can help you measure this!

To evaluate how successfully the attendees are doing this, delegates can attend a Workplace Implementation session during the skills transfer period. The cost of the session is £595+VAT delivered virtually and lasts for 2.5 hours.

During the Workplace Implementation session the individuals will either on a 1-2-1 basis or as a group discuss the challenges and successes they have experienced during their skills transfer period.
This will include what they are doing differently as a direct result of the training and how this has positively impacted the organisation.
This is an excellent way to encourage the learning, support the skills transfer into the workplace and act as a measure to evaluate the training.

We compile this information into a report so that you have evidence of your return on investment.