Credit Control

Course Duration is 1 Day

£395.00 Plus VAT

Delivery Method

Face To Face Delivery  Virtual Delivery One To One Coaching Closed Group Course Public Course

Business Benefit

This is a one day Finance Training Course. Cash flow provides an organisation with its ‘oxygen’ & a lack of it causes suffocation and, possibly, bankruptcy. One of the key elements in ensuring healthy cash flow is effective credit control. This one day workshop looks at ‘best practise’ in credit control and aims to give delegates the necessary skills and knowledge to manage creditors effectively.

How to Book

If you are interested in booking this course, then please select an available date and then click book now to complete the booking. Can’t see a suitable date contact us on [email protected] and we can discuss specific date requirements.

Who Should Attend

Anyone who has responsibility for credit control and/or debt collection in their organisation.

Learning Outcomes – by the end of this course you will be able to…

Demonstrate a clear understanding of the payment cycle
Understand best practise in credit control and debt collection
Make effective credit control calls
Deal with reluctant payers
Understand the relevant legislation

Course Content

Fear of asking – ‘cash flow blackmail’.
Understanding the payment cycle.
Defining your payment terms and credit limits.
Making credit control calls – effective telephone skills.
Dealing with stubborn payers.
Understanding the legislation.


These follow up coaching sessions help support your colleagues to embed their learning during their skills transfer period.  Applying new skills and changing behaviour takes effort and practice.  After attending a training course many colleagues will find they need support through this transition.  EQV can provide that support with follow up coaching sessions to help embed the learning.

Embedding coaching sessions can be delivered in 90 minute and half day durations.  The facilitator will work with the group to capture feedback about challenges and how to overcome them ensuring success going forward.

Having a formal embedding coaching session will not only increase the success of the skills transfer period but helps create a platform of motivation, inclusivity and commitment within the group.