Supervisor / Team Leader Development Training Programme
£1,899.00 Plus VAT (per person)
Have more than 2 delegates? Talk to us about our closed group courses.
Delivery Method
Open Public Courses – Virtual Delivery Only Closed Group Courses – Face To Face and Virtual Delivery
Business Benefit
Properly trained supervisors ensure teams operate smoothly. Expand their skill set, enabling them to take on greater responsibilities.
Who Should Attend
Anyone who needs to supervise members of the team including; Current Supervisors/Managers, Aspiring Supervisors/Managers,Team Leaders, Customer Service Supervisors
Learning Outcomes
Develop skills as a team-leader
Understand the difference between leadership and management
Develop effective communication skills
Understand the benefits of effective oral and written communication skills
Understand team-dynamics
Apply active listening skills
Identify effective communication and causes of misunderstanding
Demonstrate effective oral briefing skills
Identify occasions when oral communication is appropriate
Gather and analyse information for briefing
Understand conflict and how to deal with it
Course Content
Day 1
Developing yourself as a team-leader – The difference between Leadership and Management
Team-leaders responsibilities including professional behaviour
Dealing with your team: John Adair, Kenneth Blanchard, Energy-Attitude matrix
Understanding team-dynamics
Day 2
Managing yourself: Time management
Communication, authority and influence
Problem solving
Day 3
Understanding conflict and dealing with conflict
Integrity, diversity and inclusion
Activities to implement
Workplace Implementation
Workplace implementation review
Review of success of skills transfer
What worked well / needs improvement?
Share examples
How to Book
Dates below represent open public courses only. To book this course, please select an available date and click the book now button below to complete the booking. Have two or more people to train – you may consider a closed group course. Contact us on [email protected] to discuss specific date and delivery requirements.
Measuring The Success
The purpose of your training is learning new skills and/or changing behaviour. We can help you measure this!
To evaluate how successfully the attendees are doing this, delegates can attend a Workplace Implementation session during the skills transfer period. The cost of the session is £595+VAT delivered virtually and lasts for 2.5 hours.
During the Workplace Implementation session the individuals will either on a 1-2-1 basis or as a group discuss the challenges and successes they have experienced during their skills transfer period.
This will include what they are doing differently as a direct result of the training and how this has positively impacted the organisation.
This is an excellent way to encourage the learning, support the skills transfer into the workplace and act as a measure to evaluate the training.
We compile this information into a report so that you have evidence of your return on investment.