Communication Skills

Course Duration is 1 Day

£395.00 Plus VAT

Business Benefit

How much time, effort and money is lost when things go wrong in the workplace due to a breakdown in communication? At the very least, the answer must be, “lots”! Whether it is face to face, via the telephone or in writing, poor communication probably accounts for more day to day problems in business than any other single factor. This course will help to overcome these communication problems.

How to Book

If you are interested in booking this course, then please select an available date and then click book now to complete the booking.

Who Should Attend

This course is invaluable for those who want to strengthen their communication skills and enhance their ability to interact with others.

Learning Outcomes – by the end of this course you will be able to…

Understand the importance of communicating accurately, concisely and, in a way that is likely to get understanding and co-operation
Choose the correct media with which to communicate a message
Understand how to use that media to its optimum effect
Demonstrate the key skills of communicating by phone, e-mail and face to face
Complete a post course action plan to implement the learning

Course Content

The cost of poor communication.
Barriers to effective communication.
The three elements of communication
Choosing the right way to communicate a message
Using e-mail effectively
Getting the point across on the phone
Effective face to face with individuals and with groups
Post course implementation plans