Communication Skills
From: £425.00 Plus VAT
Have more than 2 delegates? Talk to us about our closed group courses.
Delivery Method
Open Public Courses – Virtual Delivery Only Closed Group Courses – Face To Face and Virtual Delivery
Business Benefit
How much time, effort and money is lost when things go wrong in the workplace due to a breakdown in communication? At the very least, the answer must be, “lots”! Whether it is face to face, via the telephone or in writing, poor communication probably accounts for more day to day problems in business than any other single factor. This course will help to overcome these communication problems.
Who Should Attend
This course is invaluable for those who want to strengthen their communication skills and enhance their ability to interact with others.
Learning Outcomes
- It is crucial to grasp the significance of communicating accurately, concisely, and in a manner likely to foster understanding and cooperation. Effective communication is the cornerstone of successful interactions in both personal and professional spheres.
- The selection of the appropriate medium for conveying a message is of paramount importance. Consider factors such as the nature of the message, the recipient, and the urgency of the communication when choosing between mediums like email, phone, or face-to-face interaction.
- Understanding how to leverage a chosen communication medium to its fullest potential is essential. Each medium has its strengths and weaknesses, and being proficient in using them optimally can greatly enhance the impact of your messages.
- Proficiency in demonstrating key communication skills across various mediums, including phone conversations, email correspondence, and face-to-face interactions, is a valuable asset. These skills encompass active listening, clarity of expression, and adaptability to different communication scenarios.
- How to create a post-course action plan. This plan should outline specific steps and strategies to implement the learning acquired during the course, ensuring that the newly acquired skills are put into practical use.
Course Content
 Good and Bad Communication in Your Workplace
 Consequences for You, Your Teams, and Your Organizations
 Reasons for Poor Communication
 Key Principles of Effective Communication (Conciseness, Clarity, Cooperativeness,
and Consideration)
 Applying the Above Face to Face
 Applying the Above via Email and Written Formats – 5 Key Steps (Plan, Write, Edit,
Format, Check)
 Communication via Teams, Zoom, Google Hangouts, etc. – Best Practice
 Challenges of Hybrid Working
 Communicating Effectively Across Hybrid Teams
 Dealing with Challenging Communications in a Professional and Assertive Manner
How to Book
Dates below represent open public courses only. To book this course, please select an available date and click the book now button below to complete the booking by Credit Card or via Invoice. Have two or more people to train – you may consider a closed group course. Contact us on [email protected] to discuss specific date and delivery requirements.
The purpose of your training is learning new skills and/or changing behaviour. We can help you measure this!
Post-course, to evaluate how successfully the attendees are doing this, delegates can attend a Workplace Implementation session during the skills transfer period. This additional session lasts for 2.5 hours.
During the Workplace Implementation session the individuals will either on a 1-2-1 basis or as a group discuss the challenges and successes they have experienced during their skills transfer period.
This will include what they are doing differently as a direct result of the training and how this has positively impacted the organisation.
This is an excellent way to encourage the learning, support the skills transfer into the workplace and act as a measure to evaluate the training.
We compile this information into a report so that you have evidence of your return on investment.