Communication Skills

Course Duration is 1 Day

£395.00 Plus VAT

Delivery Method

Face To Face Delivery  Virtual Delivery One To One Coaching Closed Group Course Public Course

Business Benefit

How much time, effort and money is lost when things go wrong in the workplace due to a breakdown in communication? At the very least, the answer must be, “lots”! Whether it is face to face, via the telephone or in writing, poor communication probably accounts for more day to day problems in business than any other single factor. This course will help to overcome these communication problems.

How to Book

If you are interested in booking this course, then please select an available date and then click book now to complete the booking. Can’t see a suitable date contact us on [email protected] and we can discuss specific date requirements.

Who Should Attend

This course is invaluable for those who want to strengthen their communication skills and enhance their ability to interact with others.

Learning Outcomes – by the end of this course you will be able to…

Understand the importance of communicating accurately, concisely and, in a way that is likely to get understanding and co-operation
Choose the correct media with which to communicate a message
Understand how to use that media to its optimum effect
Demonstrate the key skills of communicating by phone, e-mail and face to face
Complete a post course action plan to implement the learning

Course Content

Good and bad communication in your workplace.
The consequences for you, your teams and your organisations.
Reasons for poor communication.
The key principles of effective communication – Conciseness, Clarity, Cooperativeness and Consideration.
Applying the above F2F.
Applying the above via e-mail and written formats – 5 key steps: Plan, Write, Edit, Format, Check.
Communication via Teams, Zoom Google Hangouts etc – best practice.
The challenges of hybrid working.
Communicating effectively across hybrid teams.
Dealing with challenging communications in a professional and assertive manner.

 

Embedding

These follow up coaching sessions help support your colleagues to embed their learning during their skills transfer period.  Applying new skills and changing behaviour takes effort and practice.  After attending a training course many colleagues will find they need support through this transition.  EQV can provide that support with follow up coaching sessions to help embed the learning.

Embedding coaching sessions can be delivered in 90 minute and half day durations.  The facilitator will work with the group to capture feedback about challenges and how to overcome them ensuring success going forward.

Having a formal embedding coaching session will not only increase the success of the skills transfer period but helps create a platform of motivation, inclusivity and commitment within the group.