£199.00 Plus VAT
How managers come across to staff and how staff come across to customers can have a big impact on business results. Our behaviour in the workplace can impact on sales, productivity, staff retention, absenteeism and managing change. The skills of assertiveness can unlock the true potential of an organisation.
How to Book
If you are interested in booking this course, then please select an available date and then click book now to complete the booking.
Who Should Attend
Those who need to act in a more assertive manner.
Understand what Assertiveness is
Understand other Behaviour Styles
Demonstrate the skills of Assertiveness
What is assertiveness?
Rights and responsibilities in Assertiveness
Assertion and you
Non Assertive Behaviour