Course Duration is 1 Day

£395.00 Plus VAT

Business Benefit

How managers come across to staff and how staff come across to customers can have a big impact on business results. Our behaviour in the workplace can impact on sales, productivity, staff retention, absenteeism and managing change. The skills of assertiveness can unlock the true potential of an organisation.

How to Book

If you are interested in booking this course, then please select an available date and then click book now to complete the booking.

Who Should Attend

Those who need to act in a more assertive manner.

Learning Outcomes – by the end of this course you will be able to…

Understand what Assertiveness is
Understand other Behaviour Styles
Demonstrate the skills of Assertiveness

Course Content

What is assertiveness?
Rights and responsibilities in Assertiveness
Assertion and you
Behaviour styles
Non Assertive Behaviour
Aggressive Behaviour
Assertive Behaviour