Career Pathways
Role Competencies – click on the competency and see our related courses
| Business Administrator | Digital & AI literacy • Organisation & prioritisation • Communication • Problem solving • Time management • Data literacy |
| Customer Service Advisor | Customer focus • Communication • Active listening • Emotional intelligence • Handling difficult conversations • Complaint handling • Problem solving |
| Sales / Account Executive | Consultative selling • Influencing & persuasion • Negotiation • Relationship management • Emotional intelligence • Difficult conversations • Data storytelling |
| Team Leader / Supervisor | Leadership • Delegation • Coaching • Performance management • Emotional intelligence • Difficult conversations • Conflict management • Motivation |
| Project Coordinator / Officer | Project planning • Organisation • Risk management • Stakeholder management • Problem solving • Communication • Data storytelling • Digital/AI |
| HR Administrator / Officer | Recruitment • Employee relations • Performance management • Emotional intelligence • Difficult conversations • Communication • Confidentiality • Digital/AI |
| Finance / Accounts Assistant | Excel & digital skills • Financial awareness • Accounting • Commercial Awareness• Data analysis • Accuracy • Reporting • Data storytelling • Problem solving |
| Marketing Executive | Marketing • Content • Social media • Campaign planning • Communication • Analytics • Data storytelling • Digital/AI |
| First-Line Manager | People management • Leadership • Coaching • Delegation • Performance • Emotional intelligence • Difficult conversations • Conflict resolution • Digital/AI |
| Middle / Strategic Manager | Strategic thinking • Leadership • Change • Financial management • Critical thinking • Decision making • Data storytelling • Commercial Awareness • Stakeholder management • Digital/AI |
| Operations Administrator / Coordinator | Process improvement • Data Analysis • Excel • Project management • Problem solving • Digital productivity • Planning & organisation • Commercial Awareness |