Problem Solving & Making Decisions

Course Duration is 1 Day

£395.00 Plus VAT

Business Benefit

Problems and progress go hand in hand. So goes the old adage and it seems just as relevant in today’s business environment as it ever did. New technology, a changing market place, increasing customer expectations; all these things can throw up problem after problem, all of which require answers if the organisation is to succeed. This course looks at Problem Solving as a skill and aims to equip delegates with a framework on which to develop that skill.

How to Book

If you are interested in booking this course, then please select an available date and then click book now to complete the booking.

Who Should Attend

Anyone who is involved with problem solving on a regular basis.

Learning Outcomes – by the end of this course you will be able to…

Know how to describe a problem, its nature, scope and impact
Know how to gather and interpret information to solve a problem
Know how to plan the implementation and communication of decisions

Course Content

Simple ways to recognise, investigate and analyse problems
Objective setting in relation to problems
Brainstorming and creative thinking techniques
Difference between data and information
How to calculate and use simple averages and basic summary statistics
How to prepare and use grouped data and tables
Interpretation of charts and diagrams
Methods of indexing, referencing and structuring qualitative information
How to evaluate options
The importance of adequate and relevant information for effective decision-making
Identification of what information is relevant to specific decisions
Simple decision making techniques
Effective presentation of a case i.e. providing facts and evidence, not just opinion
Monitoring and review techniques to evaluate outcomes of problem solving activities