Sending your team on training is an investment. A Training Needs Analysis (TNA) makes sure that investment goes in the right direction — identifying exactly where the skill or knowledge gaps are before a single session is booked.
Rather than guessing what your people need, we gather evidence from multiple sources, analyse the findings, and report back with clear, actionable recommendations. The result is a programme designed around real gaps — not assumptions.
How we gather the information
Business Skills Questionnaire
We start by getting to know your organisation — your customers, your core business focus, and the specific vocabulary and terminology your team works with every day. This gives us the context to make everything that follows relevant to your world.
Pre-course questionnaires
Completed by both the delegate and their line manager, these give us a clear picture of current skill levels and what each person — and their manager — hopes to get from the training. Comparing both perspectives often reveals the most useful insights.
Workplace observation days
Our lead trainer visits your site to observe the work environment first hand. By spending time with a cross-section of your employees, they gain a genuine understanding of the real challenges your people face day to day — the kind of insight that questionnaires alone can’t capture.
Your existing documentation
We incorporate relevant company documentation into the analysis — competency frameworks, appraisal data, policies, and procedures — so the final recommendations are fully aligned with your existing standards and expectations.
What you get at the end
Once we’ve gathered and reviewed everything, we collate all the findings and report back to you with a clear summary of where the gaps are, what’s driving them, and what training we recommend to address them. You’ll have a solid, evidence-based foundation to plan your programme with confidence.
Not sure where to start with your team’s development?
A Training Needs Analysis takes the guesswork out of it. Get in touch and we’ll talk through what’s involved.