Advanced presentation skills will often add a credible dimension to the customerclient relationship. Talented presenters not only carry a group or audience but positively influence them. …
Advanced Presentation Skills
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Sales and Customer Service
Customer Service
Lost clients, lack of referrals, poor repeat business, complaints, and bad publicity; the costly results of poor customer service seem to go on and on. Every day, as consumers we seem to encounter rudeness, indifference, …
Customer Service Excellence
Giving good customer service is not enough to set you apart from your competition; you need to give exceptional customer service. Exceptional customer service is giving the customer what they need and learning and improving …
Effective Storytelling
Storytelling has become a powerful approach for leadership, innovation, and design thinking.
Handling Difficult Telephone Conversations
Telephones play a huge part in communication, both internally and externally for any organisation. They also play a big part in the image people form about an organisation. Handling difficult telephone conversations in a positive …
Inbound Sales Skills
Experiencing a competent, professional on the telephone who has the correct respect for the customer on the phone is an essential skill. This course explores the relationship between the interested party and the correct response …
Influencing & Persuading (sales)
It is not just sales people who need to be able to influence and persuade others. Practically everyone in an organisation needs to be able to use these skills from time to time. For some …
Multiple Short Sessions, Bite Sized, Webinars, Performance Boosters delivered across a day
These short hosted sessions can be delivered to multiple groups over the course of a day…
Presentation Skills
There are numerous occasions when a professional, well prepared and delivered presentation can boost an organisation’s image and have a positive impact on the bottom line. This course enables delegates to plan, prepare and deliver …
Professional Telephone Skills
Telephones play a huge part in communication, both internally and externally for any organisation. They also play a big part in the image people form about an organisation. Good telephone skills make an organisation either …
Sales – the toolkit for today’s environment
Many businesses have a sales team which includes face to face sales. In todays environment these colleagues now need a new approach and a new set of skills…
Sales Account Management
China Eggs. No matter how long you nurture them, they never hatch! This course enables Account Managers and Corporate Sales Executives to differentiate between real prospects and ‘china eggs’. Focusing on the skills of qualifying …
Sales and Marketing
Reducing budgets and pressure from central government mean that more and more not for profit organisations need to sharpen their sales and marketing skills in order to effectively promote their services and fend off competition …
Sales Negotiation Skills
One of the major critical success factors for many organisations is the ability to complete successful negotiations. This course focuses on this involved and challenging process, highlighting the key skills and strategies needed to negotiate …
Team Building and Becoming a Better Team Player
This event focuses on practical team-building from a team-member perspective and will encourage individual team-members to collaborate, support and help each other. …
Telesales
Telesales can be a very profitable source of business for many organisations, but for the telesales operative it is a tough job requiring skill, determination and resilience. This course starts with the basics and covers …
Time Management for Sales people
Sales are the life blood of most companies but the cost of running a sales force can be considerable. One of the best ways of maximising its profitability is to ensure that all sales people …
Time Management in today’s environment
Time is the most precious commodity any individual or organisation has. This session aims to give delegates ideas of how to manage their time using various tools including Microsoft Outlook. …
Upselling
The cost of acquiring new customers far outweighs the cost of maximising the business potential of existing customers. Upselling is a vital skill in increasing the profitability of a sales force. This course gives account …