Home Working – Webinar

Duration: 2.5 hours Learning Objectives Understand the nature of home working Know how manage the challenges of home working Communication skills for home workers Course Content Working from home or remotely advantages and disadvantages – including the personal...

Psychological Safety

Duration: 1 Day Learning Objectives Have an understanding of the concept of Psychological Safety. Understand the role and behaviours required of a team leader practicing Psychological Safety Course Content What is Psychological Safety? History, research and studies...

Wellbeing: self-awareness and self-care

Duration 1 Day Learning Objectives Have an understanding of the concept of self-awareness and self-care. Understand the physical and emotional support strategies for both work and home environments Course Content Understanding ‘well-being’ and the benefits...

Inbound Sales Skills

Duration: 1 Day Learning Objectives Demonstrate telephone competence and confidence Listening Skills Upselling Gaining trust Closing Course Content The reasons for loosing customers Setting the correct first impression Building customer rapport Matching the customer...

Google Slides, Sheets, Docs & Forms

Duration: 1 Day Course Content Google Slides Introducing Google Slides What makes a good Presentation? Your first Presentation using Google apps Add style to each Slide Working with Slides Working with Presentations Sharing & Viewing a Presentation Sharing a...

Microsoft 365 Collaboration Apps

Duration: 1 Day Learning Objectives Skype for Business Able to setup and work efficiently within the app OneDrive To be able share and store files in the cloud Teams Working within a team site for team collaboration Forms Create and share forms & surveys...

Power BI

Duration: 1 Day Course Content What is Power BI? What are the benefits of Power BI? Creating reports and dashboards with Microsoft Power BI Importing Data Datasets and connecting data Reading and Editing Data Creating graphs and visualisations Managing Schema and...

SharePoint for the End User

Duration: 1 Day Learning Objectives How SharePoint can help in a collaborative working environment Work with SharePoint such as lists and libraries Customise apps to meet personal needs with metadata Create views to arrange items of information Connect certain lists...

Microsoft Teams

Course delivered in a bitesize session Learning Objectives Understand the concepts behind Teams Work with Teams effectively Course Content Set up teams Get your team up and running Go-to guide for team owners Organize your teams list Guidance for setting up teams,...

Lean Six Sigma Yellow Belt

Duration 2 Days Course Content Lean Six Sigma Overview (history and main concepts) Lean Six Sigma as a Management philosophy Roles in Lean Six Sigma Steps of Lean Six Sigma Six Sigma metric Effective teamwork Define Phase Problem Statements and goals The Voice of the...

Lean Six Sigma Black Belt

Duration: 5 Days Course Content The Lean Six Sigma Black Belt 5 day course covers the following topics: New ways of working Meeting management Responsibility charting Improvement wheel Emotional cycle of change Motivation and Communication How to run a critical issues...

Lean Six Sigma Yellow / Green Belt

Duration: 5 Days Course Outline The course is in two parts. The first two days will cover Yellow Belt certification, which will teach you the main principles behind Lean Six Sigma. The final three days will focus on Green Belt certification, which will provide you...

Writing for Business Report Writing

Duration: 1 Day Who Should Attend? Managers or staff who wish to improve their written communication skills and report writing. Learning Objectives Produce a piece of business writing for a defined purpose Produce a piece of business writing that satisfies an...

Mentoring Apprentices

Duration: 1 Day Who Should Attend? Managers and supervisors who are responsible for the mentoring of apprentices and HR Professionals seeking to develop these skills, will also benefit from this course. Learning Objectives Understanding the context for effective...

Project Web Access & Project Professional Introduction

Duration: 1 Day Learning Objectives Connect to the SharePoint PWA site Create a project plan Use templates to create specific project types Create Tasks in the cloud Link tasks together Explore resources Track a project plan to completion Opening a project in local...

General Data Protection Regulation (GDPR)

Duration: 1 Day Course Content Overview of GDPR, it’s background, terminology and what it means. What’s new and the difference between the existing Data Protection Act. Key implementation and compliance areas. Data subjects, responding to and dealing with...

Systems Development

Phone and Broadband Reporting Tool What does it do? Use our reporting tool to import your company’s electronic phone/broadband billing information and analyse the data into business sectors and lines. This allows cross department charging for phone usage and...

Skype For Business and OneDrive

Skype for Business Who Should Attend? Delegates wishing to attend this course must comfortable with using Microsoft Windows and Microsoft Office in a work environment Learning Objectives By the end of this course you will be able to: Describe the uses for Skype for...

Microsoft Sway

Who Should Attend? Anyone new to Microsoft Sway and wish to understand its use and place within digital presentations and booklet creation.   Learning Objectives Understand Sway and its position in digital presentations. Able to add digital content in your Sway....

SSIS Introduction

Who Should Attend? The course is designed for anyone new to using SSIS and what to learn from the beginning best practice and understand the available tools. Learning Objectives Understand the key concept of SSIS Work with the main tools within the SSIS Architecture...

MVC Web Design

Duration: 3 Days Learning Objectives Understand what makes an MVC website Create a Controller Create a View Create s Model Linking to a database on an SQL server Creating forms that allow Creation, Reading, Updating and deleting of database information Create a form /...

Producing Business Cases

Why the marketing planning based approach for a course about business case writing? The proposed one day course is required to support the development of a style for writing business cases that is consistently informative, engaging and concise. A marketing planning...

PowerPivot

Duration 2 DaysWho Should Attend?Anyone who has a basic knowledge of, and regularly uses, Microsoft Excel.Learning ObjectivesBy the end of this course you will be able to:Understand the basic PowerPivot conceptsUse the SharePoint featureShape reportsLoad and...

ILM Level 5 Certificate in Coaching

Duration 4 Days Who Should Attend? Attendees will normally be responsible for Coaching and mentoring in their day to day role. Learning Objectives Understanding the skills, Principles and Practice of effective Management Coaching and Mentoring Understanding Management...

PRINCE2® Practitioner

  Duration 5 Days Who Should Attend? Project Managers, Project Consultants, Team Managers, Project Planners, Project Estimators, Project Support Staff, Project Assurance Staff or anyone with an interest in the practical management of a PRINCE2 project. Course...

Power Pivot & BI Tools

Duration 2 Days Course Content What is Power Pivot ? What are the benefits of using Power Pivot ? How to enable the Power Pivot add-in The Power Pivot Window Importing Your Data and the Data Model How to import data into the PowerPivot Data Model. Importing Data from...

PRINCE2® Foundation

Duration 3 Days Who Should Attend? Project Managers, Project Consultants, Project Planners, Project Estimators, Resource Managers, Team Managers, Supervisors, Project Support Staff, Project Assurance Staff or anyone requiring more than a basic knowledge of PRINCE2...

Budgets & Costs

Duration: 1 Day Learning Objectives Understand budgets within an organisation Understand costs within an organisation Course Content The nature and purpose of budgets, and the advantages of budgetary control Methods to monitor variance of actual performance against...

Improving Punctuation and Grammar

Duration: 1/2 Day Session (price for 2 sessions in a day) Learning Objectives Identify current thinking around punctuation and grammar Demonstrate how to use punctuation effectively Explain common mistakes Course Content The evolution of P+G The importance of...

Home Working

Duration: 1 Day Learning Objectives Understand the nature of home working Know how manage the challenges of home working Communication skills for home workers Course Content Working from home or remotely advantages and disadvantages – including the personal...

Creative Writing

Duration: 1 Day Learning Objectives Plan your copy – who is the audience, length of copy, key messages, graphics and (most importantly) ‘finding your voice and tone’. Write your copy – using engaging language and story-telling techniques that...

Developing Yourself and Others

Duration 1 Day Who Should Attend? Anyone who is in First Line Management or looking to start a role in First Line Management. Learning Outcomes Know how to identify development needs Know how to develop self and others to achieve organisational objectives Course...

Planning Change in the Workplace

Duration 1 Day Who Should Attend? Anyone who is in First Line Management or looking to start a role in First Line Management. Learning Outcomes Understand the forces for change in an organisation Know how to identify and plan change in an organisation Course Content...

CMI Level 3 Award – Being a Leader

Duration: 2 Days Learning Outcomes Understand the organisational requirements for a leader Understand leadership styles Understand how a leader builds a shared sense of purpose with a team Course Content Identify organisational requirements for respecting the...

Managing Dignity at Work

Duration: 1 Day Learning Objectives Demonstrate an understanding of the key elements of Dignity at Work Understand dignity and leadership Creating a code of conduct to support the strategy Course Content Developing your Dignity at Work strategy How to develop a...

HR for Non HR Managers

Duration 2 DayWho Should Attend?Anyone who may have to deal with HR/disciplinary procedures or needs to understand when to use capability to raise employee performance.Learning OutcomesDescribe the organisations employment policies and procedures. Explain the...

Resilience

Duration 1 Day Who should attend? This course is suitable for business professionals that would like to improve their personal resilience and work more positively. Learning Outcomes By the end of this workshop you will be able to: Understand what resilience is...

Managing Change

Duration 1 Day Who Should attend? This course is for managers and project sponsors who lead the introduction of change initiatives into a department or business unit or who have the responsibility to implement changes initiated by senior managers. Learning Outcomes...

Financial Wellbeing

Duration 1/2 dayWho Should Attend?All members of staff who feel they may benefit from this course.Learning ObjectivesTake stock of your personal financial situation,Develop a variety of relatively painless changes that will help your finances.Be aware of the financial...

Work-Life Balance

Duration 1 DayWho should attend?Everyone can benefit from this content!Learning OutcomesReduce stress in and out of the workplace.Improve organisation skills.Add more value and balance to your daily life.Improve understanding of what your best individual work-life...

Microsoft Dynamics CRM

Duration 1 Day Who Should Attend? This course is intended for individuals who plan to implement, use, maintain, or support Microsoft Dynamics CRM in their organisation. The course is intended for anyone who wants to gain foundational knowledge of Microsoft Dynamics...

Adobe InDesign Advanced

Duration 1 Day Learning Objectives Understand Layouts Manage document set-ups Creation features Layers & colours Controlling Placed Images Course Content Re-purposing Layouts Understanding Liquid Layout rules Applying Liquid Layout rules Automatic layout...

Coping with Stress

Who Should Attend?Anyone who wishes to be able to better manage the pressures they individually face at work.Learning ObjectivesIdentify the different signs of pressures and their causes.Practice positive thinking and relaxation techniques.Create a personal Pressure...

Report Building with Impromptu

Duration 2 Days Who Should Attend? This Introduction course is for Impromptu users who will be creating, customizing, and distributing reports. Learning Objectives Build a Basic Report Build dynamic data based Queries for your Report Define and build a number of...

Microsoft OneNote

Duration 1 Day Who Should Attend This course is designed for users who take notes and use automated tools to organise and manage the notes. Learning Outcomes Explore the OneNote Interface Create a Notebook Customise the OneNote Interface Enter Note Create...

Adobe InDesign Intermediate

Duration 1 Day Learning Objectives Understand layers Manage colour options Special Effects Spreads Export options Course Content Using Layers to organise page content Creating and naming layers Moving objects across layers Locking and unlocking Layers Reordering...

Strategic Planning & Implementation

Duration 2 DaysWho should attend?Managers, executives and anyone involved in planning and/or implementing strategic initiatives.Learning OutcomesUnderstand the need for strategic planningUnderstand the difference between vision, mission and goalsPrepare an effective...

ITIL® Foundation

Duration 3 Days Note: All ITIL courses are offered by Datrix Learning Services Ltd Affiliate of AXELOS Limited. Who Should Attend? This course is a practical workshop, based on the Service Management de facto standard ITIL (IT Infrastructure Library) for IT staff of...

SQL Programming Introduction

Duration 3 Days Who should attend? This class is intended for analysts, developers, designers, administrators, and managers new to the SQL programming language. Learning Outcomes Understand Database Fundamentals Work with advanced Query techniques Understand database...

Using your iPad Effectively

Duration 1/2 Day Who Should attend: All iPad users will benefit from attending this course. Course Content: Familiarization with the iPad Navigating the iPad Power On / Off / Sleep Touch Gestures Charging The Home Screen Understanding the layout Buttons and Connectors...

Mindfulness in the Workplace

Duration 1 Day Who Should Attend: The course is suitable for those in all types of job roles and at all levels in an organisation. Learning Outcomes: Listen more attentively Be more emotionally alert Communicate more clearly Focus thoughts more appropriately Manage...

Sales and Marketing

Who Should Attend Anyone involved in promoting the organisations services to members and clients. Learning Outcomes Describe the organisations Market and how its services meet that markets needs Understand the organisations Market Mix Describe the role of Marketing in...

Microsoft Office 2016/365 upgrade

Duration 1 Day Learning Outcomes Understand the new features and changed options in. Word Excel PowerPoint Course Content All Products The User Interface: Quick Access Toolbar The New Ribbon Drop-down Galleries Descriptive Tool Tips, Preview Samples, Smart Toolbars...

Prezi

Duration 1 Day Course Content: Prezi Canvas Working with Non Linear Layouts Navigating the Prezi Workspace Understand Prezi Design Prezi Themes Working with Prezi Themes Adapting Prezi Themes Extreme Customisation of Prezi Themes Prezi Text & Format Add & Edit...

IOSH Managing Safely

Duration 3 Days Who should attend? Any manager who is responsible for the health and safety of their staff Learning Outcomes Perform Risk assessments Investigate and document accidents Complete necessary documentation Assessment A practical project to be completed...

Cycling Safely

Duration 2 HoursWho Should Attend?This workshop is perfect for anybody who can ride a bike and would like to start cycling on the road. Our fully qualified trainer can teach up to three delegates per session, with multiple sessions per day.Learning ObjectivesUse gears...

Adobe InDesign Introduction

Duration 1 Day Learning Outcomes Understand type controls Manage graphics File management Layers & colours Document set-up Course Content The InDesign interface Creating a custom workspace Navigating around a document Smart guides and smart spacing Creating a new...

Microsoft Lync

Duration 1 DayWho should attend?Anyone who wants to build or improve their Lync skills.Learning ObjectivesBy the end of this course you will be able to:Understand and set your availabilityBuild and manage your contacts listMake and receive voice and video calls,...

Mental Health

Duration: 1/2 Day Learning Objectives Understand what mental health is Develop strategies to support positive behaviours around mental health Develop best practice to reduce stigma in the workplace around mental health Course Content What is mental health? Recognising...

Cycling Proficiency levels 1 and 2

Duration 1 DayWho Should Attend?This workshop is perfect for anybody who can ride a bike and would like to start cycling on the road. Our fully qualified trainer can teach up to three delegates per day.Learning ObjectivesUse gears correctlyCarry out a simple bike...

Succession Planning

Duration 1 Day Learning Objectives Recognise people as corporate resources. Identify exceptional skills and valuable experience. Demonstrate techniques that inspire and motivate. Engender organisational values in others. Course Content Encouraging management to look...

Finance for Decision Makers

Duration 1 DayWho should attend?Senior Managers who are making operational decisions who need to understand the financial consequences. You are likely to have a role where you are frequently exposed to financial issues and discussions and you want to increase your...

Essential Skills For Work

Duration 1 Day Who Should Attend? Essential Skills For Work has been designed to help new starters who have limited work experience to quickly become effective as a new member of the work force. The course offers a practical set of tools and techniques instantly...

Essential PA Skills

Duration 1 Day Who Should Attend? Personal Assistants, Executive Secretaries and Office Professionals who wish to develop their skills and abilities. Learning Outcomes Identify the qualities of a successful PA. Communicate assertively with managers and staff at all...

Time Management in today's environment

Duration 1 Day Who Should Attend? The course is aimed at anyone who needs an introduction to the basic ideas and practices of effective modern time management, including those managing other people. Learning Objectives State the cost of failing to manage time...

Coaching and Mentoring

Duration 2 Days Who should attend? Ideal for directors, managers and supervisors who are responsible for the performance of others. HR Professionals seeking to develop these skills within an organisation will also benefit from this course Learning Outcomes...

The Brilliant Manager

Duration 1 Day Who Should Attend? This course is invaluable for everybody involved in working with people, projects or information. Those new to management who need to acquire and develop management skills. Also experienced managers who would benefit from...

Developing Individual Mental Toughness

Duration 1 Day Who should attend? People who wish to control and pro-actively use their mental toughness within the working environment. Learning Outcomes Be able to assess own mental toughness. Understand how mental toughness can be developed. Be able to plan how to...

Difficult Conversations

Duration 1/2 Day Who should attend? Anyone who manages teams or people. Learning Outcomes Communicate effectively Understand specific approaches to managing messages Appreciate how people receive messages Understand how to construct messages Adopt an appreciation of...

Coping With Change

Duration 1 Day Who Should Attend? Anyone faced with change. Learning Objectives By the end of this course you will be able to¦Understand how people react to changeUnderstand the change cycleWhat can turn stress into a challengeBe able to apply positive steps to...

Counselling Skills in the Workplace

Duration 1 DayWho should attend?Anyone who may be required to offer help and support to others in the working environment.Learning OutcomesPractise the skills and attitudes involved in helping colleagues to solve their own problems.Understand what counselling can...

Business Letter Writing

Duration 1 DayWho should attend?Anyone who needs to produce clear business letters or proposals as part of their job.Learning OutcomesExamine the content and structure of a business letterUnderstand how to present different types of information using different...

Social Media Strategy Training

Duration 1 DayWho should attend?This course is for those tasked with:Developing a Social Media Strategy.Using various techniques for engaging their readers.Positioning their organisation as an expert in its field.Individuals who are looking to develop a structured...

Managing Remotely

Duration 1 DayWho should attend?Anyone involved in remote management.Learning OutcomesRecognise the challenges in managing remotelyDevelop a combination of communication channels and methods to support the remote workerCreate and maintain motivation within the remote...

Motivation

Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?Managers or supervisors who would like to understand how to create a working environment where staff become highly motivated and achieve real job satisfaction.Learning...

Performance Management

Duration 1 DayWho should attend?Managers or supervisors who are responsible for delivering results to preset targets.Learning OutcomesInterpret organisational goals and convert them into targets for your team or departmentSet team and individual objectives that...

Problem Solving & Making Decisions

Duration 1 DayWho should attend?Anyone who is involved with problem solving on a regular basis.Learning ObjectivesBy the end of this course you will be able to:Know how to describe a problem, its nature, scope and impactKnow how to gather and interpret information to...

Disciplinary, Absence & Grievance

Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?Anyone who may have to deal with disciplinary procedures or involved in managing absenteeism.Learning OutcomesDescribe the organisations employment policies and...

Negotiation Skills

Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?Sales people, buyers, managers and anyone who is involved in negotiation at any level.Learning OutcomesDefine negotiation and the myths around negotiationIdentify the 3...

Presentation Skills

Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?Anyone who may be required to present information and persuade business audiences.Learning OutcomesBy the end of this course you will be able toDemonstrate a process for...

IOSH Working Safely Course

Duration 1 Day Who should attend? Anyone who needs to know more about their responsibility for health and safety. Learning Outcomes Introducing working safely Defining hazard and risk Identifying common hazards Improving safety performance Protecting our environment...

Emotional Intelligence

TOL – This can be booked as a Time Optimised Learning courseWho should attend?Managers and supervisors who wish to develop their skills and abilities and anyone who wants to understand more about emotional intelligence and how it can benefit the...

Leadership

Time Optimised LearningWho should attend?Managers and supervisors who wish to develop their skills and abilities and become Leaders.Learning OutcomesUnderstand leadership stylesUnderstand leadership qualitiesReview own leadership qualities and potentialCourse...

Managing Change

Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?This course is for managers and project sponsors who lead the introduction of change initiatives into a department or business unit or who have the responsibility to...

Customer Service

Duration 1 DayWho should attend?This course is essential for anyone who manages customer service and individuals with customer facing role, whether on the telephone or in person.Learning ObjectivesBy the end of this course you will be able to:Understand the importance...

Finance for Non-Financial Managers

Duration 1 Day Who should attend? Account Managers and Sales Executives who wish to make the best use of their time and optimise their sales efforts Learning Outcomes Explain the main accounting statements, i.e. P&L, Balance Sheet and Cash flow Explore budget...

Chairing Meetings

Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?Anyone who intends running meetings with members of their staffLearning OutcomesPremeeting essentialsQualities of a good chairRunning a MeetingCourse ContentRoles and...

Communication Skills

Duration 1 Day Who Should Attend? This course is invaluable for those who want to strengthen their communication skills and enhance their ability to interact with others. Learning Objectives By the end of this course you will be able to: Understand the importance of...

Conducting Successful Meetings

Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?Anyone who attends or runs meetings on a regular basisLearning OutcomesUnderstand the concept and purpose of meetingsDemonstrate the methodology for planning an effective...

Creative Thinking

Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?People who would benefit from a more creative approach to those problems and issues where the solutions are not always obvious.Learning OutcomesDemonstrate methods used...

Feedback Skills

Duration 1 DayWho Should Attend?Anyone who wishes to communicate more effectively in difficult situations or with ‘difficult people’. Anyone who needs to persuade other people to take action or make decisions. Anyone who would like to manage people more...

Recruiting & Interviewing Skills

Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?Anyone involved in the recruitment and selection of staff.Learning ObjectivesBy the end of this course you will be able to:Explore sources of potential...

Basic Management

Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?This Course is invaluable for everybody involved in working with people, projects or information. Those new to management who need to acquire and develop management...

Public Speaking

Duration 1 DayWho should attend?Anyone whose job involves speaking formally to groups.Learning OutcomesExplain the principles of voice controlUnderstand the impact of body languageKnow how to project a positive nonverbal messageDeliver a speech that has impact and...

Advanced Presentation Skills

Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?This course is aimed at individuals who already present but who would like to increase their skills further.Learning OutcomesMaximise your delivery style to create...

Assertiveness In Work

Duration 2 DaysWho should attend?”Anyone who has to deal with a variety of delicate issues which, potentially, could result in difficult people situations if not handled confidently and skilfully.”Learning OutcomesBy the end of this course you will be able...

Basic Reading & Written Communication

Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?Anyone who wishes to ensure good reading and communication skills.Learning OutcomesIdentify your own reading typeDemonstrate different ways of reading textExplore...

Facilitation Skills

Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?Anyone who is involved in facilitating events or, is responsible for running meetings.Learning OutcomesUnderstand the role of a facilitatorDemonstrate the key skills of...

Team Building

Duration 1 DayWho should attend?Delegates will be newly appointed or existing managers and supervisors who are seeking more effective relationships with their teams and colleagues.Learning OutcomesDescribe four different leadership styles and their impact on...

Stress Management

Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?Anyone who wishes to be able to better manage the pressures they face at work.Learning OutcomesIdentify the different types of stress and its causesDescribe the effects...

Equality and Diversity

TOL – This can be booked as a Time Optimised Learning courseWho should attend?Anyone and everyone who works with other people.Learning OutcomesDemonstrate an understanding of the key elements of equal opportunities legislationUnderstand the difference between...

Study Skills

Duration 1 DayWho should attend?This Course is invaluable for everybody involved in working with people, projects or information. Those new to management who need to acquire and develop management skills. Also experienced managers who would benefit from reacquainting...

Self-Development

Duration 1 DayWho should attend?Anyone who needs to, or wishes to create their own personal development plan.Learning OutcomesAssess your own role within the organisationCreate a development planPerform a personal S.W.O.T. and P.E.S.T.L.E analysisSet short, medium and...

Receptionist Skills

Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?People who need to project a professional image whilst managing the reception area of an organisation.Learning ObjectivesBy the end of this course you will be able...

Training Learning Needs Analysis

Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?Both new and experienced trainers as well as anyone who needs to develop their ability to analyse training needsLearning OutcomesDescribe the nature of training and...

Assertiveness

Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?Those who need to act in a more assertive manner.Learning OutcomesUnderstand what Assertiveness isUnderstand other Behaviour StylesDemonstrate the skills of...

Transactional Analysis

Duration 2 DaysWho should attend?Anyone wishing to gain a better understanding of Transactional Analysis as an aide to communication and a powerful tool for change in both work and personal life.Learning OutcomesDescribe the theory and basic principles of...

Effective Minute Taking

Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?Those who are responsible for taking minutes at any kind of group meetingLearning OutcomesExplore layouts and appropriate styles.Structure and produce agendas.Demonstrate...

Effective Written Communication

Duration 1 DayWho should attend?Managers or staff who wish to improve their written communication skills and report writing.Learning OutcomesDefine the impact of communicationExamine email etiquetteSet SMART objectives for reportsDemonstrate how to organise into...

Professional Telephone Skills

Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?Any member of staff who regularly uses a telephone.Learning OutcomesDemonstrate telephone competence and confidenceUnderstand the dos and don’ts of taking and...

Telesales

Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?New telesales staff or experienced people who would benefit from some “refresher” training.Learning OutcomesDemonstrate the correct breathing and voice...

Visual Basic for Excel Advanced

Duration 2 Days Who Should Attend: Anyone wishing to take their VBA knowledge beyond that of the basic course. Basic VBA knowledge is assumed. Learning Outcomes: Construct of an application Create Add-ins Understand Class modules Combine external applications and...

Appraisal Skills

Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?Anyone currently in a role or moving into a role where they will be responsible for conducting appraisals.Learning OutcomesExplain the purpose of the appraisal...

Effective Delegation

Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?Any manager who is new to the skills of delegation or is not fully utilising it”s potential.Learning OutcomesUnderstand and clearly identify what delegation isSee...

CV Writing & Attending an Interview

Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?Anyone who needs to create a CV or whose job entails them reading and interpreting other peoples CVs.Learning OutcomesDescribe the contents of a dynamic CV.Demonstrate...

Dealing with Negativity

Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?Managers who may have to deal with negativity in the workplace.Learning ObjectivesBy the end of this course you will be able to:Help staff to come to terms with change...

Upselling

Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?Anyone in a sales role who needs to increase the effective use of their time, maximise profits and beat their sales targets.Learning OutcomesDescribe the benefits of...

Microsoft Excel Intermediate

Duration 1 DayWho should attend?This course is suitable for you if you require data to appear on the worksheet according to certain conditions. If you need to visually trace the logical flow of formulae across a Worksheet and/or map circular references. If you need to...

Google Apps for Business

Duration 1 Day Who Should Attend? Anyone who is planning on or has recently moved across to a cloud based environment hosted by Google. Learning Objectives By the end of this course you will be able to: Understand the benefits of Google Apps Gmail Understand...

Credit Control

Duration 1 Day Who should attend? Anyone who has responsibility for credit control and/or debt collection in their organisation. Learning Objectives By the end of this course you will be able to: Demonstrate a clear understanding of the payment cycle Understand best...

Active Listening

Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?Delegates who are looking to improve communication and interpersonal skills in their working environmentLearning OutcomesDescribe the difference between...

Account Management

Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?Account Managers and Sales Executives who wish to make the best use of their time and optimise their sales effortsLearning ObjectivesBy the end of this course you will be...

WordPress Introduction

Duration 1 DayWho should attend?This course is designed for anyone wishing to gain an understanding of website creation using WordPress.Learning OutcomesUnderstand the WordPress environmentWorking with WordPress terminologyAdding Pages and CategoriesWork with...

Manager's Guide to Microsoft Office

Duration 1 DayWho Should Attend?Anyone moving into an office based role who previously has had little or no exposure to computers and computer software.Learning ObjectivesBy the end of this course you will be able to:Understand some of the Jargon used in...

Microsoft PowerPoint Advanced

Duration 1 DayWho should attend?Anyone who uses PowerPoint in their daily work and needs to be able to use the more advanced features in PowerPoint to form highly effective presentations and learn how to present their work.Learning OutcomesCustomise templates, masters...

Microsoft Access Intermediate

Duration 1 DayWho should attend?This course is valuable for anyone who plans to prototype, build and integrate relational database applications using Access.Learning OutcomesUnderstand Relational Database designCreate a relational databaseAssign Primary keys and...

Microsoft PowerPoint Introduction

Duration 1 DayWho should attend?This course is suitable for you if you need to create a professional and effective presentation.Learning OutcomesCreate and display a presentationFormat and edit graphics and text within a slideDesign, save and use masterTemplatesUse...

Microsoft Outlook Introduction

Duration 1 DayWho should attend?Anyone wishing to learn how to send and receive email, schedule meetings and appointments and organise their daily work.Learning OutcomesSend, receive, forward and reply to emailsEnter and manage appointments in calendarEnter and manage...

Microsoft Excel Introduction

Duration 1 DayWho should attend?This course is suitable for you if you need to create a brand new spreadsheet to perform budgets, cash projections and sales analysis. Creating formulae to add columns of information and work out simple statistics such as finding an...

Microsoft Word Advanced

Duration 1 DayWho should attend?This course will be useful if you need to work with long documents that require table of contents or indexes. Anyone who needs to perform repetitive tasks in word should attend this course to learn how they can be recorded so they can...

Microsoft Word Intermediate

Duration 1 DayWho should attend?This intermediate course is designed for delegates who are already proficient in the basic features of Word and now wish to further their knowledge of the product and use it in a more effective and efficient way.Learning OutcomesExplore...

Microsoft Access Introduction

Duration 1 DayWho should attend?Anyone who needs to create databases and needs to gain an understanding of the basics of database design, and existing users who wish to improve their knowledge and understanding of Access databases by creating areas in the database to...

Email Etiquette

Duration 1/2 DayWho Should Attend?Anyone who uses e-mail as a communication toolLearning ObjectivesBy the end of this course you will be able to:Understand when to use and when not to use EmailHow to construct meaningful emailsWhat you include and not includeWhat are...

Microsoft Word Introduction

Duration 1 DayWho should attend?It would be of benefit to anyone with little or no knowledge of word processing who wishes to be able to create simple documents and navigate around the application.Learning OutcomesCreate and format professional documentsCopy and paste...