by eqv123 | Mar 2, 2020 | ILM Qualifications, Training
Credit Value – 10 Duration 3 Days Who Should Attend? People performing at a top level with in an organisation, such as Directors. Learning Outcomes Understand the context of senior leadership and management. Be able to design an investigation and implementation...
by eqv123 | Mar 2, 2020 | ILM Qualifications, Training
Duration 4 DaysAlthough the duration for this course is Four days the recommended structure is as follows;Day 1 – Module 1Day 2 – Module 2Coaching SessionDay 3 – Module 3Day 4 – Module 4Coaching SessionWho should attend?People performing at a...
by eqv123 | Mar 2, 2020 | ILM Qualifications, Training
Duration 4 Days Who Should Attend? Attendees will normally be responsible for Coaching and mentoring in their day to day role. Learning Objectives Understanding the skills, Principles and Practice of effective Management Coaching and Mentoring Understanding Management...
by eqv123 | Mar 2, 2020 | ILM Qualifications, Qualifications
Duration 3 DaysWho should attend?Attendees will normally be either practising or aspiring first line managers.Learning OutcomesUnderstanding Good Practice in Workplace CoachingOrganising Workplace CoachingUndertaking Supervised Coaching in the WorkplaceEach of the...
by eqv123 | Mar 2, 2020 | ILM Qualifications, Personal Development, Qualifications
Duration 3 Days Who should attend? Account Managers and Sales Executives who wish to make the best use of their time and optimise their sales efforts. Learning Outcomes Understanding Organisational Culture & Ethics Managing Projects in the Organisation Each of the...
by eqv123 | Mar 2, 2020 | ILM Qualifications
Duration 3 Days Who should attend? Full time trainers and coaches – anyone who needs to train staff as part of their job. Learning Outcomes Identify training needs and the different ways people learn Understand the main training styles and approaches –...
by eqv123 | Mar 2, 2020 | ILM Qualifications, Sales and Customer Service
Duration 3 Days Who should attend? Managers and staff in a customer facing role. Learning Outcomes Understand what customer service is What do customers expect of us? How should we communicate with our customers? How customer service can keep or lose customers...
by eqv123 | Mar 2, 2020 | ILM Qualifications, Personal Development, Qualifications
Duration 2 Days Who should attend? Attendees will normally be either practising or aspiring first line managers. Learning Outcomes Leadership Managing performance Each of the above has an associated assessment associated to prove learning has taken place Each Award...
by eqv123 | Mar 2, 2020 | ILM Qualifications, Personal Development, Qualifications
Duration 2 Days The National Qualifications Framework classes this as a Level 2 qualification.The units in this qualification cover a wide range of skills, knowledge and understanding. These include units that focus on communication, working with people, providing...
by eqv123 | Mar 2, 2020 | ILM Qualifications, Management, Personal Development, Wellness
Duration 1 Day Who should attend? Anyone who is or could be involved in conflict situations and who need the confidence to bring about a positive resolution. Learning Outcomes Understand the root causes and nature of conflict Better understand of how personalities can...
