Home Working – Webinar

Duration: 2.5 hours Learning Objectives Understand the nature of home working Know how manage the challenges of home working Communication skills for home workers Course Content Working from home or remotely advantages and disadvantages – including the personal...

Psychological Safety

Duration: 1 Day Learning Objectives Have an understanding of the concept of Psychological Safety. Understand the role and behaviours required of a team leader practicing Psychological Safety Course Content What is Psychological Safety? History, research and studies...

Improving Punctuation and Grammar

Duration: 1/2 Day Session (price for 2 sessions in a day) Learning Objectives Identify current thinking around punctuation and grammar Demonstrate how to use punctuation effectively Explain common mistakes Course Content The evolution of P+G The importance of...

Home Working

Duration: 1 Day Learning Objectives Understand the nature of home working Know how manage the challenges of home working Communication skills for home workers Course Content Working from home or remotely advantages and disadvantages – including the personal...

Creative Writing

Duration: 1 Day Learning Objectives Plan your copy – who is the audience, length of copy, key messages, graphics and (most importantly) ‘finding your voice and tone’. Write your copy – using engaging language and story-telling techniques that...

Managing Dignity at Work

Duration: 1 Day Learning Objectives Demonstrate an understanding of the key elements of Dignity at Work Understand dignity and leadership Creating a code of conduct to support the strategy Course Content Developing your Dignity at Work strategy How to develop a...

Resilience

Duration 1 Day Who should attend? This course is suitable for business professionals that would like to improve their personal resilience and work more positively. Learning Outcomes By the end of this workshop you will be able to: Understand what resilience is...

Mindfulness in the Workplace

Duration 1 Day Who Should Attend: The course is suitable for those in all types of job roles and at all levels in an organisation. Learning Outcomes: Listen more attentively Be more emotionally alert Communicate more clearly Focus thoughts more appropriately Manage...

IOSH Managing Safely

Duration 3 Days Who should attend? Any manager who is responsible for the health and safety of their staff Learning Outcomes Perform Risk assessments Investigate and document accidents Complete necessary documentation Assessment A practical project to be completed...

Finance for Decision Makers

Duration 1 DayWho should attend?Senior Managers who are making operational decisions who need to understand the financial consequences. You are likely to have a role where you are frequently exposed to financial issues and discussions and you want to increase your...

Counselling Skills in the Workplace

Duration 1 DayWho should attend?Anyone who may be required to offer help and support to others in the working environment.Learning OutcomesPractise the skills and attitudes involved in helping colleagues to solve their own problems.Understand what counselling can...

Business Letter Writing

Duration 1 DayWho should attend?Anyone who needs to produce clear business letters or proposals as part of their job.Learning OutcomesExamine the content and structure of a business letterUnderstand how to present different types of information using different...

Coping With Change

Duration 1 Day Who Should Attend? Anyone faced with change. Learning Objectives By the end of this course you will be able to¦Understand how people react to changeUnderstand the change cycleWhat can turn stress into a challengeBe able to apply positive steps to...

Social Media Strategy Training

Duration 1 DayWho should attend?This course is for those tasked with:Developing a Social Media Strategy.Using various techniques for engaging their readers.Positioning their organisation as an expert in its field.Individuals who are looking to develop a structured...

Managing Remotely

Duration 1 DayWho should attend?Anyone involved in remote management.Learning OutcomesRecognise the challenges in managing remotelyDevelop a combination of communication channels and methods to support the remote workerCreate and maintain motivation within the remote...

Motivation

Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?Managers or supervisors who would like to understand how to create a working environment where staff become highly motivated and achieve real job satisfaction.Learning...

Negotiation Skills

Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?Sales people, buyers, managers and anyone who is involved in negotiation at any level.Learning OutcomesDefine negotiation and the myths around negotiationIdentify the 3...

Performance Management

Duration 1 DayWho should attend?Managers or supervisors who are responsible for delivering results to preset targets.Learning OutcomesInterpret organisational goals and convert them into targets for your team or departmentSet team and individual objectives that...

Presentation Skills

Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?Anyone who may be required to present information and persuade business audiences.Learning OutcomesBy the end of this course you will be able toDemonstrate a process for...

Disciplinary, Absence & Grievance

Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?Anyone who may have to deal with disciplinary procedures or involved in managing absenteeism.Learning OutcomesDescribe the organisations employment policies and...

Customer Service

Duration 1 DayWho should attend?This course is essential for anyone who manages customer service and individuals with customer facing role, whether on the telephone or in person.Learning ObjectivesBy the end of this course you will be able to:Understand the importance...

Emotional Intelligence

TOL – This can be booked as a Time Optimised Learning courseWho should attend?Managers and supervisors who wish to develop their skills and abilities and anyone who wants to understand more about emotional intelligence and how it can benefit the...

IOSH Working Safely Course

Duration 1 Day Who should attend? Anyone who needs to know more about their responsibility for health and safety. Learning Outcomes Introducing working safely Defining hazard and risk Identifying common hazards Improving safety performance Protecting our environment...

Leadership

Time Optimised LearningWho should attend?Managers and supervisors who wish to develop their skills and abilities and become Leaders.Learning OutcomesUnderstand leadership stylesUnderstand leadership qualitiesReview own leadership qualities and potentialCourse...

Managing Change

Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?This course is for managers and project sponsors who lead the introduction of change initiatives into a department or business unit or who have the responsibility to...

Chairing Meetings

Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?Anyone who intends running meetings with members of their staffLearning OutcomesPremeeting essentialsQualities of a good chairRunning a MeetingCourse ContentRoles and...

Communication Skills

Duration 1 Day Who Should Attend? This course is invaluable for those who want to strengthen their communication skills and enhance their ability to interact with others. Learning Objectives By the end of this course you will be able to: Understand the importance of...

Conducting Successful Meetings

Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?Anyone who attends or runs meetings on a regular basisLearning OutcomesUnderstand the concept and purpose of meetingsDemonstrate the methodology for planning an effective...

Creative Thinking

Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?People who would benefit from a more creative approach to those problems and issues where the solutions are not always obvious.Learning OutcomesDemonstrate methods used...

Feedback Skills

Duration 1 DayWho Should Attend?Anyone who wishes to communicate more effectively in difficult situations or with ‘difficult people’. Anyone who needs to persuade other people to take action or make decisions. Anyone who would like to manage people more...

Finance for Non-Financial Managers

Duration 1 Day Who should attend? Account Managers and Sales Executives who wish to make the best use of their time and optimise their sales efforts Learning Outcomes Explain the main accounting statements, i.e. P&L, Balance Sheet and Cash flow Explore budget...

Public Speaking

Duration 1 DayWho should attend?Anyone whose job involves speaking formally to groups.Learning OutcomesExplain the principles of voice controlUnderstand the impact of body languageKnow how to project a positive nonverbal messageDeliver a speech that has impact and...

Recruiting & Interviewing Skills

Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?Anyone involved in the recruitment and selection of staff.Learning ObjectivesBy the end of this course you will be able to:Explore sources of potential...

Advanced Presentation Skills

Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?This course is aimed at individuals who already present but who would like to increase their skills further.Learning OutcomesMaximise your delivery style to create...

Assertiveness In Work

Duration 2 DaysWho should attend?”Anyone who has to deal with a variety of delicate issues which, potentially, could result in difficult people situations if not handled confidently and skilfully.”Learning OutcomesBy the end of this course you will be able...

Basic Management

Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?This Course is invaluable for everybody involved in working with people, projects or information. Those new to management who need to acquire and develop management...

Basic Reading & Written Communication

Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?Anyone who wishes to ensure good reading and communication skills.Learning OutcomesIdentify your own reading typeDemonstrate different ways of reading textExplore...

Facilitation Skills

Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?Anyone who is involved in facilitating events or, is responsible for running meetings.Learning OutcomesUnderstand the role of a facilitatorDemonstrate the key skills of...

Study Skills

Duration 1 DayWho should attend?This Course is invaluable for everybody involved in working with people, projects or information. Those new to management who need to acquire and develop management skills. Also experienced managers who would benefit from reacquainting...

Self-Development

Duration 1 DayWho should attend?Anyone who needs to, or wishes to create their own personal development plan.Learning OutcomesAssess your own role within the organisationCreate a development planPerform a personal S.W.O.T. and P.E.S.T.L.E analysisSet short, medium and...

Receptionist Skills

Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?People who need to project a professional image whilst managing the reception area of an organisation.Learning ObjectivesBy the end of this course you will be able...

Training Learning Needs Analysis

Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?Both new and experienced trainers as well as anyone who needs to develop their ability to analyse training needsLearning OutcomesDescribe the nature of training and...

Equality and Diversity

TOL – This can be booked as a Time Optimised Learning courseWho should attend?Anyone and everyone who works with other people.Learning OutcomesDemonstrate an understanding of the key elements of equal opportunities legislationUnderstand the difference between...

Assertiveness

Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?Those who need to act in a more assertive manner.Learning OutcomesUnderstand what Assertiveness isUnderstand other Behaviour StylesDemonstrate the skills of...

Transactional Analysis

Duration 2 DaysWho should attend?Anyone wishing to gain a better understanding of Transactional Analysis as an aide to communication and a powerful tool for change in both work and personal life.Learning OutcomesDescribe the theory and basic principles of...

Effective Minute Taking

Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?Those who are responsible for taking minutes at any kind of group meetingLearning OutcomesExplore layouts and appropriate styles.Structure and produce agendas.Demonstrate...

Effective Written Communication

Duration 1 DayWho should attend?Managers or staff who wish to improve their written communication skills and report writing.Learning OutcomesDefine the impact of communicationExamine email etiquetteSet SMART objectives for reportsDemonstrate how to organise into...

CV Writing & Attending an Interview

Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?Anyone who needs to create a CV or whose job entails them reading and interpreting other peoples CVs.Learning OutcomesDescribe the contents of a dynamic CV.Demonstrate...

Dealing with Negativity

Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?Managers who may have to deal with negativity in the workplace.Learning ObjectivesBy the end of this course you will be able to:Help staff to come to terms with change...

Effective Delegation

Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?Any manager who is new to the skills of delegation or is not fully utilising it”s potential.Learning OutcomesUnderstand and clearly identify what delegation isSee...

Active Listening

Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?Delegates who are looking to improve communication and interpersonal skills in their working environmentLearning OutcomesDescribe the difference between...

Credit Control

Duration 1 Day Who should attend? Anyone who has responsibility for credit control and/or debt collection in their organisation. Learning Objectives By the end of this course you will be able to: Demonstrate a clear understanding of the payment cycle Understand best...

Email Etiquette

Duration 1/2 DayWho Should Attend?Anyone who uses e-mail as a communication toolLearning ObjectivesBy the end of this course you will be able to:Understand when to use and when not to use EmailHow to construct meaningful emailsWhat you include and not includeWhat are...