This comprehensive one-day course equips professionals with robust tools to identify root causes, analyse complex data, and make evidence-based decisions. Participants will move beyond opinion to structured problem-solving, learning to construct persuasive cases, manage stakeholder resistance, and monitor outcomes for continuous improvement. The curriculum balances theoretical frameworks with practical, interactive application.
Are you tired of making decisions based on guesswork? Stop reacting to symptoms and start solving the real problem. Our one-day Problem Solving and Decision Making course transforms how you tackle challenges. You will learn to cut through noise, uncover root causes, and build ironclad cases that win over stakeholders. This is not just theory; it is practical training that delivers immediate results. Whether you join an open course, bring your team for a closed group session, or opt for one to one coaching, the outcome is the same: confident, evidence-based leadership. You will walk away with the clarity to drive continuous improvement. Plus, the session counts towards six CPD hours. Don't let uncertainty hold your business back. To find out more, contact us at lets talk at e q v dot co dot uk.
Counts towards 6 CPD Hours1 Day9:00 - 5:00 for GroupsOpen Public & Closed Group
Please reflect on one or more of the questions below and come prepared to discuss your responses during the session.
Self-Assessment: On a scale of 1–10, how would you rate your current skill level in this subject? What factors influenced your rating?
Development Focus: Identify one specific behaviour, skill, or capability you would like to improve or develop further.
Relevant Examples: If possible, bring one or two relevant examples or scenarios from your experience that you would be willing to share with the group.
What You Will Learn
Distinguish clearly between symptoms, issues, and root problems to define challenges accurately
Apply the '5 Whys' and Fishbone concepts to drill down from surface symptoms to fundamental causes
Utilise simple statistical methods (Mean, Median, Mode, Range) to clean data and identify outliers
Structure qualitative data using categorisation and synthesis to reveal hidden patterns
Generate creative solutions using silent brainstorming and structured idea generation techniques
Evaluate options objectively using weighted decision matrices and evidence-based scoring
Construct persuasive arguments and manage stakeholder resistance during decision presentation
Implement monitoring frameworks and review processes to ensure long-term solution success
Your Post-Course Challenge
Identify one current problem in your workplace and define the root cause using the '5 Whys' technique.
Collect relevant data and calculate a simple average or median to support your analysis.
Generate at least three potential solutions and evaluate them using a decision matrix.
Conduct a 'Pre-Mortem' on your chosen solution to identify potential risks.
Present your chosen solution to a colleague or manager using only facts and evidence.
Counts Towards 6 CPD Hours
This course contributes 6 hours of Continuing Professional Development. Delegates can log these hours as evidence of structured learning for professional bodies and employers.
This comprehensive one-day programme is designed for professionals across all sectors who wish to move beyond reactive measures and adopt a structured approach to tackling complex challenges. It is particularly beneficial for those who frequently encounter ambiguous situations and need to transform raw data into clear, evidence-based strategies.
This course is ideal for:
Team leaders who need to guide their groups through ambiguity and reach consensus on critical actions
Project managers seeking to identify root causes of delays and implement robust corrective measures
Operations staff responsible for analysing process inefficiencies and driving continuous improvement
Senior executives looking to refine their strategic decision-making and reduce reliance on intuition
Consultants and advisors who must construct persuasive arguments to influence stakeholder outcomes
Business analysts aiming to synthesise qualitative and quantitative data into actionable recommendations
No prior experience needed
This course is fully accessible to delegates at any stage of their career, regardless of their previous exposure to formal problem-solving methodologies. Whether you are new to analytical frameworks or simply looking to refresh your toolkit, the content is presented in a way that builds confidence without assuming specialist knowledge.
What you will take away
Upon completion, delegates will leave with a renewed confidence in their ability to dissect complex issues and formulate solutions that stand up to scrutiny. You will gain a practical toolkit for evaluating options objectively, managing resistance from key stakeholders, and establishing clear processes to monitor the long-term success of your decisions.
For Groups & Teams
We can deliver this training session in several ways to suit your organisation’s needs:
Open Public Course
Join delegates from other organisations on a scheduled date
Closed Group
Exclusively for your team, using your real scenarios
In Person
Face-to-face at your premises or a venue of your choice
Virtual
Live, interactive online delivery via Teams or Zoom
One-to-One Coaching
Personalised sessions tailored entirely to you
Have two or more people to train?
You may want to consider a closed group course. Benefits include:
Cost effective for teams
Choose a date to suit you
Customise content and timings
No minimum delegate numbers
Uses your real-world scenarios
Builds shared language in your team
Contact us on [email protected] to discuss specific dates and delivery requirements.
How Our Tutor-Led Courses Are Delivered
Before the day
Delegates are given pre-work to complete before attending. This ensures everyone arrives with relevant context and real scenarios from their own experience, so learning is immediately relevant and actionable from the first minute.
On the day
Our sessions are participative and highly interactive. We don’t do “death by PowerPoint” — instead, the day includes a variety of engaging activities throughout:
Real-world casework using your scenarios
Practical hands-on exercises
Real Play (not role play) simulations
Peer learning and group discussion
Case studies and scenario work
Facilitated discussion and structured reflection
What you leave with
Participants leave with:
Practical tools — frameworks and models you can use straight away
Clear action plans — specific next steps tailored to your role
Greater confidence — built through intensive, realistic practice
Skills you can apply immediately — not theory, but techniques tested during the day
After the day
Post-session measurements and a 30-day challenge ensure that learning is embedded and behaviour change is sustained.
Key Features
Course Duration is 1 Day
Engaging tutor led event
Comprehensive course materials
Certificates of attendance
Access to Customer Portal (course bookers)
Course Guarantee
Priced per delegate per day for open public course
£449.00 Plus VAT
Can’t see a suitable date? Please request a date here
Payment available via all major credit cards or Invoice. All options available during the online booking process.
