Supervisor / Team Leader Development Training Programme
Day 1
Developing yourself as a team-leader – The difference between Leadership and Management
Team-leaders responsibilities including professional behaviour
Dealing with your team: John Adair, Kenneth Blanchard, Energy-Attitude matrix
Understanding team-dynamics
Day 2
Managing yourself: Time management
Communication, authority and influence
Problem solving
Day 3
Understanding conflict and dealing with conflict
Integrity, diversity and inclusion
Activities to implement
Workplace Implementation (Optional)
Workplace implementation review
Review of success of skills transfer
What worked well / needs improvement?
Share examples
Anyone who needs to supervise members of the team including; Current Supervisors/Managers, Aspiring Supervisors/Managers,Team Leaders, Customer Service Supervisors
We can deliver our training sessions in several ways, these being:
- Open public course (Contact us if you can’t see a suitable date listed)
- Closed group
- In person face to face
- Virtual
- One to one coaching
Have two or more people to train? You may consider a closed group course.
Benefits include:
- Cost effective
- Choose a date to suit you
- Customise content and timings
- No minimum delegate
Contact us on [email protected] to discuss specific date and delivery requirements.
How Our Tutor led Courses Are Delivered:
Delegates are given Pre-work
Group courses use your real-world scenarios so learning is immediately relevant and actionable.
Our sessions are participative and highly Interactive by including a variety of activities throughout the delivery including
Real-world case work
Practical exercises
Real Play
Peer learning
Case studies
Simulation
Facilitated discussion and Structured reflection
Leave with Actionable outcomes
Post-session measurements
Participants leave with:
Practical tools
Clear action plans
Greater confidence
Skills they can apply immediately
Course Benefits
- Fully tutor led instruction
- Comprehensive courseware for all delegates
- Certificates of attendance
- Course Guarantee
- Emergency trainer
- Contextualisation and customisation for Closed group courses
- Evaluation Feedback
- Pre & Post Course Activities
- Access to Customer Portal (course bookers) for oversight of past and future training events and attendance details
Key Features
Engaging tutor led event
Comprehensive course materials
£1,899.00 Plus VAT
Can’t see a suitable date? Please request a date here
Payment available via all major credit cards or Invoice. All options available during the online booking process.