This comprehensive one-day course equips managers and team leaders with essential counselling skills to support their teams effectively. It focuses on active listening, boundaries, the person-centered approach, and emotional resilience to solve workplace problems without overstepping into therapy or risking compassion fatigue.
Are you a manager who wants to truly support your team without crossing the line?
Imagine having the confidence to listen deeply, set clear boundaries, and empower others — not fix them.
This one day course gives you practical counselling skills for the workplace, so you can build trust, reduce tension, and strengthen resilience — all while staying safely within your role.
You’ll learn how to distinguish between facts, feelings and needs, apply the person-centred approach to create psychological safety, and use the Power To model to uplift your team — not control them.
Gain six CPD hours and walk away with tools you can use immediately, whether you're leading a small team or a large department.
Available as an open course, closed group session or one to one coaching, it fits around your schedule and your organisation’s needs.
To find out more, contact us at lets talk at e q v dot co dot uk.
Counts towards 6 CPD Hours1 Day9:00 - 5:00 for GroupsOpen Public & Closed Group
Please reflect on one or more of the questions below and come prepared to discuss your responses during the session.
Self-Assessment: On a scale of 1–10, how would you rate your current skill level in this subject? What factors influenced your rating?
Development Focus: Identify one specific behaviour, skill, or capability you would like to improve or develop further.
Relevant Examples: If possible, bring one or two relevant examples or scenarios from your experience that you would be willing to share with the group.
What You Will Learn
Distinguish clearly between workplace counselling skills and professional therapy to maintain safe boundaries.
Apply the three core conditions of the Person-Centered Framework to foster psychological safety.
Demonstrate active listening skills by distinguishing between facts, feelings, and underlying needs.
Utilise the 'Power To' model to empower employees rather than exerting 'Power over' them.
Execute structured challenging conversations using the 'Confrontation Ladder' technique.
Identify and manage personal emotional responses to prevent compassion fatigue and burnout.
Create time-bound, actionable plans that resolve issues without becoming overly directive.
Navigate resistance and defensiveness using 'I' statements and validation techniques.
Your Post-Course Challenge
Within 30 days, apply the 'Silent Observer' technique in one team meeting to practice pure listening.
Use the 'Confrontation Ladder' to address one specific behaviour that has been avoided.
Create a time-boxed action plan for a current team issue using the Goal-Reality-Options-Will framework.
Reflect on how your use of 'Power To' has changed your team's engagement levels.
Counts Towards 6 CPD Hours
This course contributes 6 hours of Continuing Professional Development. Delegates can log these hours as evidence of structured learning for professional bodies and employers.
This course is designed for professionals who want to support their teams more effectively through empathetic communication and practical interpersonal skills. It is ideal for those in leadership or supervisory roles who wish to foster psychological safety and resolve workplace challenges with confidence and care.
This course is ideal for:
Team leaders who want to improve their ability to listen actively and respond supportively to team concerns
Managers seeking to build stronger relationships and handle difficult conversations with empathy and clarity
Supervisors looking to create a more psychologically safe environment without overstepping professional boundaries
HR professionals aiming to equip line managers with foundational counselling skills for everyday workplace interactions
Project managers who need to navigate team dynamics and emotional responses during high-pressure situations
Anyone in a people-leading role who wants to develop emotional resilience and prevent burnout while supporting others
No prior experience needed
No prior counselling or formal training experience is required to benefit from this course. It is accessible to individuals at various stages of their leadership journey, provided they have responsibility for supporting or managing others in a work context.
What you will take away
Delegates will leave with increased confidence in handling interpersonal challenges, a clearer understanding of how to support team members within appropriate boundaries, and practical tools to foster trust and openness in everyday workplace interactions.
For Groups & Teams
We can deliver this training session in several ways to suit your organisation’s needs:
Open Public Course
Join delegates from other organisations on a scheduled date
Closed Group
Exclusively for your team, using your real scenarios
In Person
Face-to-face at your premises or a venue of your choice
Virtual
Live, interactive online delivery via Teams or Zoom
One-to-One Coaching
Personalised sessions tailored entirely to you
Have two or more people to train?
You may want to consider a closed group course. Benefits include:
Cost effective for teams
Choose a date to suit you
Customise content and timings
No minimum delegate numbers
Uses your real-world scenarios
Builds shared language in your team
Contact us on [email protected] to discuss specific dates and delivery requirements.
How Our Tutor-Led Courses Are Delivered
Before the day
Delegates are given pre-work to complete before attending. This ensures everyone arrives with relevant context and real scenarios from their own experience, so learning is immediately relevant and actionable from the first minute.
On the day
Our sessions are participative and highly interactive. We don’t do “death by PowerPoint” — instead, the day includes a variety of engaging activities throughout:
Real-world casework using your scenarios
Practical hands-on exercises
Real Play (not role play) simulations
Peer learning and group discussion
Case studies and scenario work
Facilitated discussion and structured reflection
What you leave with
Participants leave with:
Practical tools — frameworks and models you can use straight away
Clear action plans — specific next steps tailored to your role
Greater confidence — built through intensive, realistic practice
Skills you can apply immediately — not theory, but techniques tested during the day
After the day
Post-session measurements and a 30-day challenge ensure that learning is embedded and behaviour change is sustained.
Key Features
Course Duration is 1 Day
Engaging tutor led event
Comprehensive course materials
Certificates of attendance
Access to Customer Portal (course bookers)
Course Guarantee
Priced per delegate per day for open public course
£449.00 Plus VAT
Can’t see a suitable date? Please request a date here
Payment available via all major credit cards or Invoice. All options available during the online booking process.
