This course provides a comprehensive introduction to Microsoft Outlook, equipping delegates with essential skills to manage their email, calendar, contacts, and tasks efficiently. Delegates will gain confidence in organizing their inbox, scheduling appointments, and collaborating effectively through features such as meeting requests, distribution lists, and task management. By mastering these tools, participants will enhance their productivity, streamline workflows, and maintain professional communication standards in both workplace and personal contexts. This training is essential for anyone seeking to optimise their time management and digital communication practices in today’s fast-paced environment.
Struggling to keep on top of your emails? Our one day Microsoft Outlook Introduction course gives you the tools to boost productivity and reclaim your time... permanently. Learn to send, reply, and organise with confidence, mastering features that streamline your workflow and keep your inbox under control. Whether you’re new to Outlook or looking to refine your skills, this course fits your schedule with flexible delivery options: open courses, closed group training, or one-to-one coaching. With six CPD hours, it’s a smart investment in your professional growth. Say goodbye to email chaos and hello to efficiency. To find out more, contact us at lets dash talk at e q v dot co dot uk
Counts towards 6 CPD Hours1 DayOpen Public & Closed Group
Please reflect on one or more of the questions below and come prepared to discuss your responses during the session.
Self-Assessment: On a scale of 1–10, how would you rate your current skill level in this subject? What factors influenced your rating?
Development Focus: Identify one specific behaviour, skill, or capability you would like to improve or develop further.
Relevant Examples: If possible, bring one or two relevant examples or scenarios from your experience that you would be willing to share with the group.
What You Will Learn
Sending Emails: Learn how to compose and send emails efficiently using your email client or platform.
Replying / Forwarding: Understand the process of replying to and forwarding emails to other recipients.
Sending Options: Explore different sending options, such as scheduling emails for later delivery or setting message priorities.
Organizing Your Inbox: Discover strategies for managing and organising your email inbox effectively, including using folders, labels, and filters.
Out of Office Assistant: Learn how to set up automatic out-of-office responses when you’re unavailable.
Appointments: Manage your schedule by creating, editing, and deleting appointments in your calendar.
Meeting Requests: Understand how to send and respond to meeting requests for scheduling appointments and events with others.
Contacts: Learn how to manage your contact list, add new contacts, and organize them for easy access.
Group Emails: Explore the process of sending emails to multiple recipients simultaneously, whether through distribution lists or contact groups.
Tasks: Organize your to-do list by creating and managing tasks in your email client or task management tool.
Recurring Tasks: Set up and manage tasks that repeat on a regular schedule, such as daily, weekly, or monthly.
Journal: Use the journal feature to track and record your activities and interactions for reference.
Notes: Create and manage digital notes for important information or reminders.
Your Post-Course Challenge
Complete the further practice workbook
Apply the techniques to your own data
Counts Towards 6 CPD Hours
This course contributes 6 hours of Continuing Professional Development. Delegates can log these hours as evidence of structured learning for professional bodies and employers.
This course is designed for individuals who are new to Microsoft Outlook or those looking to strengthen their foundational skills in email management, calendar organisation, and task management. Whether you're starting a new role or seeking to improve your productivity, this course provides essential training to help you navigate Outlook with confidence.
This course is ideal for:
Office administrators who need to manage emails, calendars, and contact lists efficiently
New employees requiring basic training to use Outlook for communication and organisation
Students looking to develop digital literacy and time management skills
Remote workers who need to stay connected and organised while managing their schedules
Small business owners seeking to streamline communication and task management
Anyone transitioning to a new role who needs to quickly learn essential Outlook features
No prior experience needed
This course assumes no prior knowledge of Microsoft Outlook and is structured to be accessible to all learners. Whether you're completely new to the software or have limited experience, the content is designed to build your confidence and competence step by step.
What you will take away
By the end of this course, you will have practical skills to manage your inbox, organise your calendar, and use Outlook features to improve your productivity. You will leave with a clear understanding of how to send and receive emails, set up automatic responses, and manage tasks and appointments effectively—enabling you to work more efficiently in both professional and personal settings.
For Groups & Teams
We can deliver this training session in several ways to suit your organisation’s needs:
Open Public Course
Join delegates from other organisations on a scheduled date
Closed Group
Exclusively for your team, using your real scenarios
In Person
Face-to-face at your premises or a venue of your choice
Virtual
Live, interactive online delivery via Teams or Zoom
One-to-One Coaching
Personalised sessions tailored entirely to you
Have two or more people to train?
You may want to consider a closed group course. Benefits include:
Cost effective for teams
Choose a date to suit you
Customise content and timings
No minimum delegate numbers
Uses your real-world scenarios
Builds shared language in your team
Contact us on [email protected] to discuss specific dates and delivery requirements.
How Our Tutor-Led Courses Are Delivered
Before the day
Delegates are given pre-work to complete before attending. This ensures everyone arrives with relevant context and real scenarios from their own experience, so learning is immediately relevant and actionable from the first minute.
On the day
Our sessions are participative and highly interactive. We don’t do “death by PowerPoint” — instead, the day includes a variety of engaging activities throughout:
Real-world casework using your scenarios
Practical hands-on exercises
Real Play (not role play) simulations
Peer learning and group discussion
Case studies and scenario work
Facilitated discussion and structured reflection
What you leave with
Participants leave with:
Practical tools — frameworks and models you can use straight away
Clear action plans — specific next steps tailored to your role
Greater confidence — built through intensive, realistic practice
Skills you can apply immediately — not theory, but techniques tested during the day
After the day
Post-session measurements and a 30-day challenge ensure that learning is embedded and behaviour change is sustained.
Key Features
Course Duration is 1 Day
Engaging tutor led event
Comprehensive course materials
Certificates of attendance
Access to Customer Portal (course bookers)
Course Guarantee
Priced per delegate per day for open public course
£295.00 Plus VAT
Can’t see a suitable date? Please request a date here
Payment available via all major credit cards or Invoice. All options available during the online booking process.
