This half-day course equips participants with the practical skills to facilitate voluntary, confidential, and impartial mediation in the workplace. Learners will master the pre-mediation assessment, the five-stage mediation model, and advanced techniques for managing power imbalances and emotional breakdowns. The course balances theoretical frameworks with extensive role-play simulations to ensure delegates leave with confidence and muscle memory.
What if you could turn workplace conflict into collaboration — in just half a day?
Our Mediation course gives you the tools to listen deeply, stay neutral, and guide people toward solutions that stick.
You’ll walk away knowing how to spot when mediation works, run a safe and structured process, and handle high emotions with calm confidence — not theory, but real skill you can use tomorrow.
It’s a focused half day, available as an open course, closed group session, or one-to-one coaching — and it counts towards three CPD hours.
To find out more, contact us at lets talk at e q v dot co dot uk.
Counts towards 3 CPD HoursHalf DayAM/PMOpen Public & Closed Group
Please reflect on one or more of the questions below and come prepared to discuss your responses during the session.
Self-Assessment: On a scale of 1–10, how would you rate your current skill level in this subject? What factors influenced your rating?
Development Focus: Identify one specific behaviour, skill, or capability you would like to improve or develop further.
Relevant Examples: If possible, bring one or two relevant examples or scenarios from your experience that you would be willing to share with the group.
What You Will Learn
Define the core principles of mediation and distinguish it from arbitration, management intervention, and counselling
Conduct effective pre-mediation interviews to assess suitability and manage power imbalances
Apply the five-stage mediation model to structure a formal dispute resolution session
Demonstrate advanced active listening and summarising techniques to de-escalate conflict
Maintain strict impartiality and identify personal biases during high-pressure scenarios
Explain the legal and practical implications of confidentiality and 'without prejudice' communications
Evaluate the advantages and disadvantages of mediation compared to other dispute resolution methods
Initiate, manage, and conclude a mediation process effectively, including handling breakdown scenarios
Your Post-Course Challenge
Within 30 days, identify one potential conflict in your workplace where mediation could be appropriate
Review your organisation's current policy to see how mediation is supported
Reflect on your own biases and how you might manage them in a future session
Counts Towards 3 CPD Hours
This course contributes 3 hours of Continuing Professional Development. Delegates can log these hours as evidence of structured learning for professional bodies and employers.
This course is designed for professionals who regularly encounter interpersonal conflict in the workplace and seek practical, impartial ways to resolve it. Whether you are new to mediation or looking to formalise your existing skills, it provides a supportive environment to build confidence and competence.
This course is ideal for:
HR professionals who need to manage employee disputes fairly and confidentially
Team leaders and supervisors aiming to resolve tensions before they escalate
Managers looking to foster a more collaborative and psychologically safe team environment
Employee representatives or union officials facilitating workplace dialogue
Project managers navigating stakeholder disagreements during delivery
Anyone in a people-facing role who wants to handle conflict with greater empathy and effectiveness
No prior experience needed
No formal mediation experience is required to attend this course. It is accessible to beginners while still offering valuable depth for those with some exposure to conflict resolution, ensuring all participants can engage meaningfully regardless of their starting point.
What you will take away
Delegates will leave with increased confidence in handling difficult conversations, a clear framework for guiding impartial discussions, and practical skills to de-escalate tension and support mutually agreeable outcomes — all grounded in real-world workplace scenarios.
For Groups & Teams
We can deliver this training session in several ways to suit your organisation’s needs:
Open Public Course
Join delegates from other organisations on a scheduled date
Closed Group
Exclusively for your team, using your real scenarios
In Person
Face-to-face at your premises or a venue of your choice
Virtual
Live, interactive online delivery via Teams or Zoom
One-to-One Coaching
Personalised sessions tailored entirely to you
Have two or more people to train?
You may want to consider a closed group course. Benefits include:
Cost effective for teams
Choose a date to suit you
Customise content and timings
No minimum delegate numbers
Uses your real-world scenarios
Builds shared language in your team
Contact us on [email protected] to discuss specific dates and delivery requirements.
How Our Tutor-Led Courses Are Delivered
Before the day
Delegates are given pre-work to complete before attending. This ensures everyone arrives with relevant context and real scenarios from their own experience, so learning is immediately relevant and actionable from the first minute.
On the day
Our sessions are participative and highly interactive. We don’t do “death by PowerPoint” — instead, the day includes a variety of engaging activities throughout:
Real-world casework using your scenarios
Practical hands-on exercises
Real Play (not role play) simulations
Peer learning and group discussion
Case studies and scenario work
Facilitated discussion and structured reflection
What you leave with
Participants leave with:
Practical tools — frameworks and models you can use straight away
Clear action plans — specific next steps tailored to your role
Greater confidence — built through intensive, realistic practice
Skills you can apply immediately — not theory, but techniques tested during the day
After the day
Post-session measurements and a 30-day challenge ensure that learning is embedded and behaviour change is sustained.
Key Features
Course Duration is 1/2 Day
Engaging tutor led event
Comprehensive course materials
Certificates of attendance
Access to Customer Portal (course bookers)
Course Guarantee
Priced per delegate per day for open public course
£425.00 Plus VAT
Can’t see a suitable date? Please request a date here
Payment available via all major credit cards or Invoice. All options available during the online booking process.
