ITIL 4® Foundation – E-Learning
Module 1 – Introduction
Module 2 – Key Concepts of Service Management: Creating Value with Services & Service Relationships
Module 3 – Key Concepts of ITIL®: Four Dimensions of Service Management
Module 4 – Key Concepts of ITIL®: Service Value System
Module 5 – Key Concepts of ITIL®: Guiding Principles
Module 6 – Key Concepts of ITIL®: Service Value Chain
Module 7 – Introduction to ITIL® Practices: Introduction & Managing Stakeholder Practices
Module 8 – Introduction to ITIL® Practices: Release & Control Practices
Module 9 – Introduction to ITIL® Practices: Support & Maintain Practices
Module 10 – Introduction to ITIL® Practices: Improve & Secure
These learning outcomes cover the foundational knowledge and skills needed to understand and apply ITIL® principles and practices in IT service management contexts.
We can deliver our training sessions in several ways, these being:
- Open public course (Contact us if you can’t see a suitable date listed)
- Closed group
- In person face to face
- Virtual
- One to one coaching
Have two or more people to train? You may consider a closed group course.
Benefits include:
- Cost effective
- Choose a date to suit you
- Customise content and timings
- No minimum delegate
Contact us on [email protected] to discuss specific date and delivery requirements.
How Our Tutor led Courses Are Delivered:
Delegates are given Pre-work
Group courses use your real-world scenarios so learning is immediately relevant and actionable.
Our sessions are participative and highly Interactive by including a variety of activities throughout the delivery including
Real-world case work
Practical exercises
Real Play
Peer learning
Case studies
Simulation
Facilitated discussion and Structured reflection
Leave with Actionable outcomes
Post-session measurements
Participants leave with:
Practical tools
Clear action plans
Greater confidence
Skills they can apply immediately
Key Features
Comprehensive course materials
Certificates of attendance
Access to Customer Portal (course bookers)
Course Guarantee
£545.00 Plus VAT
Can’t see a suitable date? Please request a date here
Payment available via all major credit cards or Invoice. All options available during the online booking process.