This course equips professionals with the practical tools and self-awareness needed to navigate workplace emotions with greater skill and intention. Delegates will deepen their understanding of emotional intelligence’s four core domains, assess their personal emotional patterns, and learn to respond thoughtfully rather than react impulsively under pressure. By mastering techniques such as S.T.O.P. and empathy mapping, they will enhance their relational effectiveness, reduce the impact of stress and emotional contagion, and foster more cohesive, resilient team dynamics. Ultimately, this training empowers individuals to lead with greater empathy, clarity, and emotional agility — critical capabilities for sustained performance in today’s complex work environments.
What if you could stay calm when everything’s going wrong?
Imagine handling pressure not by reacting, but responding — with clarity, empathy, and control.
This one-day Emotional Intelligence course gives professionals the tools to understand their emotions, manage stress, and build stronger relationships at work. You’ll gain practical techniques and empathy mapping to navigate conflict, reduce emotional reactivity, and lead with greater self-awareness.
Delegates leave with increased emotional agility, improved team dynamics, and the confidence to perform under pressure — all while earning six CPD hours.
Available as an open course, closed group session, or one-to-one coaching, it’s designed to fit your needs.
To find out more, contact us at lets talk at e q v dot co dot uk.
Counts towards 6 CPD Hours1 Day9:00 - 5:00 for GroupsOpen Public & Closed Group
Please reflect on one or more of the questions below and come prepared to discuss your responses during the session.
Self-Assessment: On a scale of 1–10, how would you rate your current skill level in this subject? What factors influenced your rating?
Development Focus: Identify one specific behaviour, skill, or capability you would like to improve or develop further.
Relevant Examples: If possible, bring one or two relevant examples or scenarios from your experience that you would be willing to share with the group.
What You Will Learn
Define Emotional Intelligence and its four core domains in a professional context
Assess your current emotional strengths and identify specific areas for development
Distinguish between impulsive reaction and considered response in high-pressure situations
Apply the S.T.O.P. technique to manage the amygdala hijack during conflict
Utilise empathy mapping to decode colleague needs and improve team dynamics
Demonstrate increased relational effectiveness through improved communication styles
Identify the physiological cost of chronic stress and low emotional regulation
Develop strategies to manage emotional contagion within diverse team environments
Your Post-Course Challenge
Within 30 days, identify one recurring conflict or stressor in your workplace.
Apply the S.T.O.P. technique and an Empathy Map to navigate this situation.
Reflect on the outcome and how your emotional regulation changed the result.
Counts Towards 6 CPD Hours
This course contributes 6 hours of Continuing Professional Development. Delegates can log these hours as evidence of structured learning for professional bodies and employers.
This course is designed for professionals seeking to enhance their interpersonal effectiveness and emotional resilience in the workplace. Whether you are navigating team dynamics, managing conflict, or aiming to lead with greater empathy, this training provides practical tools to strengthen emotional intelligence in real-world scenarios.
This course is ideal for:
Managers and supervisors who want to lead with greater self-awareness and build stronger team relationships
Team leaders aiming to improve communication and foster a more collaborative team environment
HR professionals looking to support employee wellbeing and develop emotionally intelligent workplace practices
Customer-facing staff who need to manage emotions effectively during high-pressure interactions
Project coordinators seeking to enhance stakeholder engagement and navigate team conflicts constructively
Individual contributors who wish to increase their personal resilience and improve workplace relationships
No prior experience needed
This course is accessible to professionals at any level who are interested in developing their emotional intelligence. No prior training or experience in the subject is required — only a willingness to reflect, engage, and apply new insights to your professional role.
What you will take away
Delegates will leave with increased confidence in managing their own emotions and responding thoughtfully to others. You will gain practical strategies to improve communication, strengthen workplace relationships, and contribute to a more positive and resilient team culture.
For Groups & Teams
We can deliver this training session in several ways to suit your organisation’s needs:
Open Public Course
Join delegates from other organisations on a scheduled date
Closed Group
Exclusively for your team, using your real scenarios
In Person
Face-to-face at your premises or a venue of your choice
Virtual
Live, interactive online delivery via Teams or Zoom
One-to-One Coaching
Personalised sessions tailored entirely to you
Have two or more people to train?
You may want to consider a closed group course. Benefits include:
Cost effective for teams
Choose a date to suit you
Customise content and timings
No minimum delegate numbers
Uses your real-world scenarios
Builds shared language in your team
Contact us on [email protected] to discuss specific dates and delivery requirements.
How Our Tutor-Led Courses Are Delivered
Before the day
Delegates are given pre-work to complete before attending. This ensures everyone arrives with relevant context and real scenarios from their own experience, so learning is immediately relevant and actionable from the first minute.
On the day
Our sessions are participative and highly interactive. We don’t do “death by PowerPoint” — instead, the day includes a variety of engaging activities throughout:
Real-world casework using your scenarios
Practical hands-on exercises
Real Play (not role play) simulations
Peer learning and group discussion
Case studies and scenario work
Facilitated discussion and structured reflection
What you leave with
Participants leave with:
Practical tools — frameworks and models you can use straight away
Clear action plans — specific next steps tailored to your role
Greater confidence — built through intensive, realistic practice
Skills you can apply immediately — not theory, but techniques tested during the day
After the day
Post-session measurements and a 30-day challenge ensure that learning is embedded and behaviour change is sustained.
Key Features
Course Duration is 1 Day
Engaging tutor led event
Comprehensive course materials
Certificates of attendance
Access to Customer Portal (course bookers)
Course Guarantee
Priced per delegate per day for open public course
£449.00 Plus VAT
Can’t see a suitable date? Please request a date here
Payment available via all major credit cards or Invoice. All options available during the online booking process.
