Managing Improvement
£425.00 Plus VAT (per person)
Have more than 2 delegates? Talk to us about our closed group courses.
Delivery Method
Open Public Courses – Virtual Delivery Only Closed Group Courses – Face To Face and Virtual Delivery
Business Benefit
- Enhance organizational adaptability to meet customer needs.
- Improve service quality and customer satisfaction.
- Build a foundation for continuous improvement and operational efficiency.
Who Should Attend
- Managers and supervisors responsible for process improvement.
- Professionals aiming to enhance customer service and operational strategies.
Learning Outcomes
- Understand the principles of Total Quality Management (TQM).
- Identify and analyze customer needs, both internal and external.
- Develop and implement effective Service Level Agreements (SLAs).
- Design and measure performance improvement initiatives.
- Utilize tools like SWOT and PESTEL analyses for strategic decision-making.
Course Content
- Customer Focus: Identifying and meeting customer needs; building satisfaction through CASCADE and PERFECT models.
- Quality Management: TQM, ISO 9000 standards, and Investors in People framework.
- Service Agreements: Developing and managing effective SLAs.
- Improvement Tools: Root cause analysis, flowcharting, and strategic frameworks (SWOT, PESTEL).
- Continuous Improvement: Monitoring, corrective actions, and standardizing successful processes.
How to Book
Dates below represent open public courses only. To book this course, please select an available date and click the book now button below to complete the booking by Credit Card or via Invoice. Have two or more people to train – you may consider a closed group course. Contact us on [email protected] to discuss specific date and delivery requirements.
The purpose of your training is learning new skills and/or changing behaviour. We can help you measure this!
Post-course, to evaluate how successfully the attendees are doing this, delegates can attend a Workplace Implementation session during the skills transfer period. This additional session lasts for 2.5 hours.
During the Workplace Implementation session the individuals will either on a 1-2-1 basis or as a group discuss the challenges and successes they have experienced during their skills transfer period.
This will include what they are doing differently as a direct result of the training and how this has positively impacted the organisation.
This is an excellent way to encourage the learning, support the skills transfer into the workplace and act as a measure to evaluate the training.
We compile this information into a report so that you have evidence of your return on investment.