ITILĀ® Foundation (Version 5)
Introduction to and reasons for ITIL
ITIL vocabulary, key terminology and processes
Inter-dependencies of the ITIL modules
Justifying ITIL in an organisation
ITIL and Quality
Planning for Service Management
Service Level Management and SLAs
Understanding, identifying and controlling IT resources
Effective handling of incidents and problems, speedy restoration of services and resolution of problems
Understanding the essential role of the Service Desk in delivering quality IT services that delight your customers
Controlling changes in an organisation and delivering required benefits through controlled release processes
Capacity planning for IT resources
Planning for high availability and IT Service Continuity, anticipating large and small service interruptions
Understanding the financial issues inherent in providing quality IT services
Improved Management reporting as a result of disciplined data collection
Examination practice, technique, hints & tips
This introductory-level course explores the ITIL (Version 5) framework, the global best practice for managing digital products and services. Itās the starting point for your ITIL journey and leads to a recognised certification that unlocks further progression through advanced modules.
Courses are ran weekly and can be delivered over weekends
We can deliver our training sessions in several ways, these being:
- Open public course (Contact us if you can’t see a suitable date listed)
- Closed group
- In person face to face
- Virtual
- One to one coaching
Have two or more people to train? You may consider a closed group course.
Benefits include:
- Cost effective
- Choose a date to suit you
- Customise content and timings
- No minimum delegate
Contact us onĀ [email protected]Ā to discuss specific date and delivery requirements.
How Our Tutor led Courses Are Delivered:
Delegates are given Pre-work
Group courses use your real-world scenarios so learning is immediately relevant and actionable.
Our sessions are participative and highly Interactive by including a variety of activities throughout the delivery including
Real-world case work
Practical exercises
Real Play
Peer learning
Case studies
Simulation
Facilitated discussion and Structured reflection
Leave with Actionable outcomes
Post-session measurements
Participants leave with:
Practical tools
Clear action plans
Greater confidence
Skills they can apply immediately
Course Benefits
- Fully tutor led instruction
- Comprehensive courseware for all delegates
- Certificates of attendance
- Course Guarantee
- Emergency trainer
- Contextualisation and customisation for Closed group courses
- Evaluation Feedback
- Pre & Post Course Activities
- Access to Customer Portal (course bookers) for oversight of past and future training events and attendance details
Key Features
Engaging tutor led event
Comprehensive course materials
Certificates of attendance
Access to Customer Portal (course bookers)
Course Guarantee
£796.00 Plus VAT
Can’t see a suitable date? Please request a date here
Payment available via all major credit cards or Invoice. All options available during the online booking process.