This course empowers personal assistants to move beyond reactive support and become strategic partners to their managers and teams. Delegates will gain practical frameworks to anticipate needs, manage complex schedules and personalities, and communicate with clarity and confidence under pressure. By mastering digital tools, adopting an ownership mindset, and building resilience for high-stakes environments, participants will significantly enhance their efficiency, influence, and professional impact. The course matters because it transforms the PA role from administrative support into a proactive driver of organisational success.
Are you just reacting to your manager’s day instead of shaping it?
Imagine being the one who anticipates needs before they arise, keeps everything on track, and makes your manager’s life easier – not just busier.
This one-day Essential PA Skills course gives you practical tools to manage time, handle pressure, and communicate with confidence – turning you into a true strategic partner.
You’ll learn how to adapt to different personalities, stay in control during high-pressure moments, and drive results through better organisation and clear communication.
It’s available as an open course, closed group session, or one-to-one coaching – and counts towards six CPD hours.
To find out more, contact us at lets talk at e q v dot co dot uk.
Counts towards 6 CPD Hours1 Day9:00 - 5:00 for GroupsOpen Public & Closed Group
Please reflect on one or more of the questions below and come prepared to discuss your responses during the session.
Self-Assessment: On a scale of 1–10, how would you rate your current skill level in this subject? What factors influenced your rating?
Development Focus: Identify one specific behaviour, skill, or capability you would like to improve or develop further.
Relevant Examples: If possible, bring one or two relevant examples or scenarios from your experience that you would be willing to share with the group.
What You Will Learn
Demonstrate proactive support strategies to anticipate needs before they arise
Apply practical techniques to manage both your own and your manager's time effectively
Utilise specific frameworks to navigate and manage different manager personalities
Execute clear communication protocols for handling difficult or high-pressure situations
Identify opportunities to contribute significantly to the wider team's success
Adopt a mindset of ownership to take greater control of your professional role
Master digital tools and automation to maximise efficiency and reduce administrative load
Develop resilience and crisis management protocols for high-stakes environments
Your Post-Course Challenge
Within 30 days, apply the 'Pre-Mortem' technique to one upcoming project or event.
Schedule one meeting with your manager to discuss your energy levels and optimise your calendar together.
Reflect on one difficult situation you faced and rewrite the conversation using the 'Yes, And' technique.
Counts Towards 6 CPD Hours
This course contributes 6 hours of Continuing Professional Development. Delegates can log these hours as evidence of structured learning for professional bodies and employers.
This course is designed for Personal Assistants and administrative professionals who want to elevate their role from task execution to strategic support. Whether you're new to the PA role or looking to strengthen your impact, it helps you build the confidence and skills to anticipate needs and add real value.
This course is ideal for:
Personal Assistants seeking to move beyond reactive support and become trusted partners to their managers
Executive Assistants aiming to enhance their organisational and communication effectiveness
Administrative Professionals looking to take greater ownership of their role and responsibilities
Office Managers who support senior leaders and want to improve time and priority management
Team Coordinators wanting to strengthen their ability to handle pressure and difficult situations
Early-career professionals in support roles who aspire to develop proactive, initiative-driven habits
No prior experience needed
The course is accessible to those at various stages of their PA or administrative career, with no formal prerequisites required. It is designed to meet you where you are and build your confidence regardless of your current level of experience.
What you will take away
You will leave with practical tools and a proactive mindset that enable you to manage time more effectively, communicate with greater clarity, and contribute meaningfully to your team and manager’s success. The course equips you to handle challenges with resilience and take initiative in your role with increased confidence.
For Groups & Teams
We can deliver this training session in several ways to suit your organisation’s needs:
Open Public Course
Join delegates from other organisations on a scheduled date
Closed Group
Exclusively for your team, using your real scenarios
In Person
Face-to-face at your premises or a venue of your choice
Virtual
Live, interactive online delivery via Teams or Zoom
One-to-One Coaching
Personalised sessions tailored entirely to you
Have two or more people to train?
You may want to consider a closed group course. Benefits include:
Cost effective for teams
Choose a date to suit you
Customise content and timings
No minimum delegate numbers
Uses your real-world scenarios
Builds shared language in your team
Contact us on [email protected] to discuss specific dates and delivery requirements.
How Our Tutor-Led Courses Are Delivered
Before the day
Delegates are given pre-work to complete before attending. This ensures everyone arrives with relevant context and real scenarios from their own experience, so learning is immediately relevant and actionable from the first minute.
On the day
Our sessions are participative and highly interactive. We don’t do “death by PowerPoint” — instead, the day includes a variety of engaging activities throughout:
Real-world casework using your scenarios
Practical hands-on exercises
Real Play (not role play) simulations
Peer learning and group discussion
Case studies and scenario work
Facilitated discussion and structured reflection
What you leave with
Participants leave with:
Practical tools — frameworks and models you can use straight away
Clear action plans — specific next steps tailored to your role
Greater confidence — built through intensive, realistic practice
Skills you can apply immediately — not theory, but techniques tested during the day
After the day
Post-session measurements and a 30-day challenge ensure that learning is embedded and behaviour change is sustained.
Key Features
Course Duration is 1 Day
Engaging tutor led event
Comprehensive course materials
Certificates of attendance
Access to Customer Portal (course bookers)
Course Guarantee
Priced per delegate per day for open public course
£449.00 Plus VAT
Can’t see a suitable date? Please request a date here
Payment available via all major credit cards or Invoice. All options available during the online booking process.
