This comprehensive one-day course equips administrative professionals and team leaders with the skills to capture accurate, actionable, and legally robust meeting minutes. Participants will master the art of selective listening, navigate hybrid meeting complexities, utilise modern technology ethically, and produce professional records that drive accountability and governance.
Ever felt like meeting minutes get lost in the noise?
What if you could walk out of every meeting with clear actions, named owners, and records that stand up to scrutiny?
This one-day intensive course gives you the skills to take minutes that aren’t just accurate — they’re actionable, legally sound, and drive real accountability.
You’ll learn how to prepare effectively, cut through the noise in hybrid meetings, and use the DAO model to turn discussions into decisions that stick.
Whether you’re in an open course, a closed group session, or getting one-to-one coaching, you’ll gain practical tools you can use the very next day.
And yes — it counts towards six CPD hours.
To find out more, contact us at lets talk at e q v dot co dot uk.
Counts towards 6 CPD Hours1 Day9:00 - 5:00 for GroupsOpen Public & Closed Group
Please reflect on one or more of the questions below and come prepared to discuss your responses during the session.
Self-Assessment: On a scale of 1–10, how would you rate your current skill level in this subject? What factors influenced your rating?
Development Focus: Identify one specific behaviour, skill, or capability you would like to improve or develop further.
Relevant Examples: If possible, bring one or two relevant examples or scenarios from your experience that you would be willing to share with the group.
What You Will Learn
Understand the legal, operational, and governance necessity of accurate minute-taking in the UK.
Apply the Decision-Action-Owner (DAO) model to structure clear and enforceable meeting records.
Demonstrate effective preparation techniques using the Agenda-Decision Map and pre-meeting checks.
Navigate the logistical and audio challenges of hybrid and remote meeting environments.
Utilise selective listening, keyword capture, and the Filter Process to avoid transcription traps.
Evaluate the ethical use of AI, transcripts, and recording tools in minute-taking workflows.
Produce clear, concise minutes using appropriate language, tone, and formal structure.
Manage the post-meeting workflow including distribution, approval, handling objections, and GDPR compliance.
Your Post-Course Challenge
Within 30 days, apply the Decision-Action-Owner (DAO) model to your next meeting minutes.
Share your revised minutes with your manager to demonstrate the improved clarity and accountability.
Reflect on how the new structure has impacted the follow-up and completion of actions in your team.
Counts Towards 6 CPD Hours
This course contributes 6 hours of Continuing Professional Development. Delegates can log these hours as evidence of structured learning for professional bodies and employers.
This course is designed for professionals who are responsible for recording meetings and ensuring that decisions, actions, and responsibilities are clearly documented. Whether you are new to minute-taking or looking to refine your skills in today’s hybrid working environment, this training provides practical, immediately applicable knowledge to enhance your effectiveness and confidence.
This course is ideal for:
Administrative assistants who regularly take minutes and want to improve accuracy and professionalism
Team leaders who need to ensure meetings result in clear actions and accountability
Office managers overseeing meeting processes and seeking to standardise minute-taking across teams
Project coordinators responsible for tracking decisions and follow-ups in cross-functional meetings
HR professionals involved in formal meetings where accurate records are essential for compliance
Company secretaries or governance officers requiring legally robust minutes for board or committee proceedings
No prior experience needed
No previous minute-taking experience is required to benefit from this course. It is structured to support beginners while also offering valuable refinement for those with some experience, making it accessible and relevant to a wide range of skill levels.
What you will take away
You will leave with the confidence and ability to produce clear, accurate, and actionable meeting minutes that support good governance and effective follow-up. You’ll also gain practical strategies to handle challenging meeting dynamics, use technology appropriately, and ensure your records meet organisational and legal standards.
For Groups & Teams
We can deliver this training session in several ways to suit your organisation’s needs:
Open Public Course
Join delegates from other organisations on a scheduled date
Closed Group
Exclusively for your team, using your real scenarios
In Person
Face-to-face at your premises or a venue of your choice
Virtual
Live, interactive online delivery via Teams or Zoom
One-to-One Coaching
Personalised sessions tailored entirely to you
Have two or more people to train?
You may want to consider a closed group course. Benefits include:
Cost effective for teams
Choose a date to suit you
Customise content and timings
No minimum delegate numbers
Uses your real-world scenarios
Builds shared language in your team
Contact us on [email protected] to discuss specific dates and delivery requirements.
How Our Tutor-Led Courses Are Delivered
Before the day
Delegates are given pre-work to complete before attending. This ensures everyone arrives with relevant context and real scenarios from their own experience, so learning is immediately relevant and actionable from the first minute.
On the day
Our sessions are participative and highly interactive. We don’t do “death by PowerPoint” — instead, the day includes a variety of engaging activities throughout:
Real-world casework using your scenarios
Practical hands-on exercises
Real Play (not role play) simulations
Peer learning and group discussion
Case studies and scenario work
Facilitated discussion and structured reflection
What you leave with
Participants leave with:
Practical tools — frameworks and models you can use straight away
Clear action plans — specific next steps tailored to your role
Greater confidence — built through intensive, realistic practice
Skills you can apply immediately — not theory, but techniques tested during the day
After the day
Post-session measurements and a 30-day challenge ensure that learning is embedded and behaviour change is sustained.
Key Features
Course Duration is 1 Day
Engaging tutor led event
Comprehensive course materials
Certificates of attendance
Access to Customer Portal (course bookers)
Course Guarantee
Priced per delegate per day for open public course
From: £449.00 Plus VAT
Can’t see a suitable date? Please request a date here
Payment available via all major credit cards or Invoice. All options available during the online booking process.
