Telesales
Overcoming “telephone nerves”
Telesales knowledge, attitude and ability
Defining the telesales professional
Dealing with “difficult people”
Breathing and voice control
Working with the receptionist
Key telesales concepts
Useful techniques for handling negative and positive responses
Avoiding the common mistakes of follow up calls
Getting attention and staying in control
Closing techniques
New telesales staff or experienced people who would benefit from some “refresher” training
Have two or more people to train? you may consider a closed group course.
Benefits include:
- Cost effective
- Choose a date to suit you
- Customise content and timings
- No minimum delegate
- Choose how the course is delivered – In person face-to-face at your location or virtual
Contact us on [email protected] to discuss specific date and delivery requirements.
We can deliver our training sessions in several ways, these being:
- Open public course (Contact us if you can’t see a suitable date listed)
Please enquire about the following methods
- Closed group
- In person face to face
- virtual
- One to one coaching
Course Benefits
- Fully led tutor instruction
- Comprehensive courseware for all delegates
- Certificates of attendance
- Course Guarantee
- Emergency trainer
- Contextualisation and customisation for Closed group courses
- Evaluation Feedback
- Access to Customer Portal (course bookers) for oversight of past and future training events and attendance details
Key Features
Engaging & interactive tutor led session
Comprehensive course materials
£449.00 Plus VAT
Can’t see a suitable date? Please request a date here
Payment available via all major credit cards or Invoice. All options available during the online booking process.