Essential Skills For Work has been designed to help new starters who have limited work experience to quickly become effective as a new member of the work force. The course offers a practical set of tools and techniques instantly useable in the workplace. The content is designed to complement and support any induction and role specific skills and technical training the learners may be undertaking.
Ever felt like you're speaking but no one's really hearing you?
What if, in just one day, you could speak with confidence, listen with purpose, and write emails that get the right response — every time?
Essential Skills For Work gives new starters the practical tools to cut through workplace noise, handle tricky calls with calm, and prioritise what truly matters — so you’re not just keeping up, you’re standing out.
You’ll learn to communicate clearly, act professionally, and manage your time with less stress — skills that work from day one, in any role.
This is a one day course, available as an open course, closed group session, or one to one coaching — and it counts towards six CPD hours.
To find out more, contact us at lets talk at e q v dot co dot uk.
Counts towards 6 CPD Hours1 Day9:00 - 5:00 for GroupsOpen Public & Closed Group
Please reflect on one or more of the questions below and come prepared to discuss your responses during the session.
Self-Assessment: On a scale of 1–10, how would you rate your current skill level in this subject? What factors influenced your rating?
Development Focus: Identify one specific behaviour, skill, or capability you would like to improve or develop further.
Relevant Examples: If possible, bring one or two relevant examples or scenarios from your experience that you would be willing to share with the group.
What You Will Learn
Apply the three elements of communication to eliminate workplace noise and misunderstanding.
Demonstrate professional telephone skills using active listening and de-escalation techniques.
Construct clear, concise, and tonally appropriate emails using the 7 Cs framework.
Prioritise daily tasks effectively using the Eisenhower Matrix to manage time and stress.
Identify and apply Belbin team roles to improve collaboration and reduce interpersonal friction.
Manage customer complaints effectively using the L.A.T.T.E. de-escalation model.
Distinguish between internal and external customers to improve service delivery chains.
Evaluate personal professional presence and dress codes to align with brand expectations.
Your Post-Course Challenge
Within 30 days, apply the L.A.T.T.E. method to at least three customer interactions.
Identify your dominant Belbin role and one complementary role you need to support you.
Audit your last five emails for the 7 Cs and rewrite one that was unclear.
Counts Towards 6 CPD Hours
This course contributes 6 hours of Continuing Professional Development. Delegates can log these hours as evidence of structured learning for professional bodies and employers.
This course is designed for professionals at any stage who want to strengthen their workplace effectiveness through improved communication, organisation, and interpersonal skills. Whether you're looking to build confidence in daily interactions or enhance your professional presence, it provides practical tools applicable across industries and roles.
This course is ideal for:
Administrative staff who handle daily communications and want to ensure clarity and professionalism in all interactions
Customer service representatives aiming to manage enquiries and complaints with greater confidence and empathy
Team members seeking to collaborate more effectively and reduce misunderstandings in group settings
Junior professionals entering the workplace who want to establish strong foundational behaviours from the start
Returning-to-work individuals looking to refresh and update their professional skills after a career break
Anyone in a client-facing role who wants to represent their organisation with consistency and poise
No prior experience needed
This course is accessible to all, regardless of seniority or background — no prior training or specific experience is required. It is structured to meet learners where they are, offering clear, applicable guidance that builds confidence from the outset.
What you will take away
Delegates leave with a strengthened ability to communicate clearly, manage their time and priorities effectively, and interact professionally in a range of workplace situations. They gain practical insights that support greater self-awareness, improved relationships, and increased confidence in their day-to-day role.
For Groups & Teams
We can deliver this training session in several ways to suit your organisation’s needs:
Open Public Course
Join delegates from other organisations on a scheduled date
Closed Group
Exclusively for your team, using your real scenarios
In Person
Face-to-face at your premises or a venue of your choice
Virtual
Live, interactive online delivery via Teams or Zoom
One-to-One Coaching
Personalised sessions tailored entirely to you
Have two or more people to train?
You may want to consider a closed group course. Benefits include:
Cost effective for teams
Choose a date to suit you
Customise content and timings
No minimum delegate numbers
Uses your real-world scenarios
Builds shared language in your team
Contact us on [email protected] to discuss specific dates and delivery requirements.
How Our Tutor-Led Courses Are Delivered
Before the day
Delegates are given pre-work to complete before attending. This ensures everyone arrives with relevant context and real scenarios from their own experience, so learning is immediately relevant and actionable from the first minute.
On the day
Our sessions are participative and highly interactive. We don’t do “death by PowerPoint” — instead, the day includes a variety of engaging activities throughout:
Real-world casework using your scenarios
Practical hands-on exercises
Real Play (not role play) simulations
Peer learning and group discussion
Case studies and scenario work
Facilitated discussion and structured reflection
What you leave with
Participants leave with:
Practical tools — frameworks and models you can use straight away
Clear action plans — specific next steps tailored to your role
Greater confidence — built through intensive, realistic practice
Skills you can apply immediately — not theory, but techniques tested during the day
After the day
Post-session measurements and a 30-day challenge ensure that learning is embedded and behaviour change is sustained.
Key Features
Course Duration is 1 Day
Engaging tutor led event
Comprehensive course materials
Certificates of attendance
Access to Customer Portal (course bookers)
Course Guarantee
Priced per delegate per day for open public course
£449.00 Plus VAT
Can’t see a suitable date? Please request a date here
Payment available via all major credit cards or Invoice. All options available during the online booking process.
