This one-day session gives a non-technical audience a working understanding of Claude specifically – what it can do, how the plan tiers differ, and where it can realistically transform workflows and business processes – leaving participants with a balanced view of the risks and a concrete first step to take back to your organisation.
What if you could boost productivity without writing a single line of code? Our one-day course on Claude AI Assistants equips you with the knowledge to harness this powerful tool. Discover how Claude differs from traditional software and where it can transform your workflows. Whether you’re looking to streamline processes or understand governance risks, this course provides a clear path forward. Delivered as an open course, closed group session, or one-to-one coaching, it’s designed for non-technical professionals. With six CPD hours, you’ll leave with actionable insights and a plan to implement. To find out more, contact us at let’s dash talk at eqv dot co dot uk.
Pre-Course Reflection
Please reflect on one or more of the questions below and come prepared to discuss your responses during the session.
- Self-Assessment: On a scale of 1–10, how would you rate your current skill level in this subject? What factors influenced your rating?
- Development Focus: Identify one specific behaviour, skill, or capability you would like to improve or develop further.
- Relevant Examples: If possible, bring one or two relevant examples or scenarios from your experience that you would be willing to share with the group.
What You Will Learn
Define what Claude is and explain how it differs from traditional software and rule-based automation.
Describe Claude’s core functionalities in plain language, including Projects, Artifacts, and file creation.
Identify workflows and business processes in their own area that are good candidates for Claude-assisted optimisation.
Weigh the benefits of Claude against its limitations, risks, and governance requirements – including how these change across plan tiers.
The model family (Haiku, Sonnet, Opus) and what "faster" versus "more capable" means for everyday tasks, without needing to memorise version numbers.
Projects – grouping related chats, documents, and instructions so Claude retains relevant context for an ongoing piece of work.
Artifacts and file creation – generating documents, spreadsheets, slides, and working code directly in the conversation.
Connectors and integrations – linking Claude to everyday business tools (e.g. Google Workspace, Slack) for agentic, multi-step tasks.
Claude Code and Claude in Chrome/Excel/PowerPoint, for participants whose roles touch technical or document-heavy workflows.
How Anthropic’s data-handling and governance controls differ between individual and organisational tiers – a central plank of the risk and governance discussion.
Your Post-Course Challenge
- Reflect on the key topics covered and identify one area to apply immediately.
- Share one insight or action point with a colleague within the next week.
- Review your notes after 30 days and assess your progress.
Counts Towards 6 CPD Hours
This course contributes 6 hours of Continuing Professional Development. Delegates can log these hours as evidence of structured learning for professional bodies and employers.
Is This Course Right For Me?
This course is designed for professionals seeking to understand how AI assistants like Claude can enhance business efficiency and decision-making. It is particularly suited to those looking to explore AI’s potential in their workflows without requiring technical expertise—offering insights into practical applications, limitations, and governance considerations.
This course is ideal for:
- Business analysts exploring tools to streamline data interpretation and reporting processes
- Operations managers seeking to automate repetitive tasks and improve process efficiency
- Project managers interested in leveraging AI for document management and cross-team collaboration
- Non-technical IT staff needing to evaluate AI integrations for existing business systems
- Department heads assessing AI’s role in enhancing productivity across their teams
- Compliance officers evaluating governance requirements for AI adoption in their organisations
No prior experience needed
No technical background or AI expertise is required to benefit from this course. All concepts are explained in plain language, ensuring accessibility for professionals from diverse business functions and seniority levels.
What you will take away
Delegates will leave with a clear understanding of Claude’s capabilities and limitations, practical examples of workflow optimisation, and a structured approach to evaluating AI integration within their organisation—alongside key considerations for governance and risk management.
For Groups & Teams
We can deliver this training session in several ways to suit your organisation’s needs:
Open Public Course
Join delegates from other organisations on a scheduled date
Closed Group
Exclusively for your team, using your real scenarios
In Person
Face-to-face at your premises or a venue of your choice
Virtual
Live, interactive online delivery via Teams or Zoom
One-to-One Coaching
Personalised sessions tailored entirely to you
Have two or more people to train?
You may want to consider a closed group course. Benefits include:
Cost effective for teams
Choose a date to suit you
Customise content and timings
No minimum delegate numbers
Uses your real-world scenarios
Builds shared language in your team
Contact us on [email protected] to discuss specific dates and delivery requirements.
How Our Tutor-Led Courses Are Delivered
Before the day
Delegates are given pre-work to complete before attending. This ensures everyone arrives with relevant context and real scenarios from their own experience, so learning is immediately relevant and actionable from the first minute.
On the day
Our sessions are participative and highly interactive. We don’t do “death by PowerPoint” — instead, the day includes a variety of engaging activities throughout:
Real-world casework using your scenarios
Practical hands-on exercises
Real Play (not role play) simulations
Peer learning and group discussion
Case studies and scenario work
Facilitated discussion and structured reflection
What you leave with
Participants leave with:
- Practical tools — frameworks and models you can use straight away
- Clear action plans — specific next steps tailored to your role
- Greater confidence — built through intensive, realistic practice
- Skills you can apply immediately — not theory, but techniques tested during the day
After the day
Post-session measurements and a 30-day challenge ensure that learning is embedded and behaviour change is sustained.
