Inbound Sales Skills

Duration: 1 Day Learning Objectives Demonstrate telephone competence and confidence Listening Skills Upselling Gaining trust Closing Course Content The reasons for loosing customers Setting the correct first impression Building customer rapport Matching the customer...

Sales and Marketing

Who Should Attend Anyone involved in promoting the organisations services to members and clients. Learning Outcomes Describe the organisations Market and how its services meet that markets needs Understand the organisations Market Mix Describe the role of Marketing in...

Negotiation Skills

Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?Sales people, buyers, managers and anyone who is involved in negotiation at any level.Learning OutcomesDefine negotiation and the myths around negotiationIdentify the 3...

Customer Service

Duration 1 DayWho should attend?This course is essential for anyone who manages customer service and individuals with customer facing role, whether on the telephone or in person.Learning ObjectivesBy the end of this course you will be able to:Understand the importance...

Professional Telephone Skills

Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?Any member of staff who regularly uses a telephone.Learning OutcomesDemonstrate telephone competence and confidenceUnderstand the dos and don’ts of taking and...

Telesales

Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?New telesales staff or experienced people who would benefit from some “refresher” training.Learning OutcomesDemonstrate the correct breathing and voice...

Upselling

Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?Anyone in a sales role who needs to increase the effective use of their time, maximise profits and beat their sales targets.Learning OutcomesDescribe the benefits of...

Account Management

Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?Account Managers and Sales Executives who wish to make the best use of their time and optimise their sales effortsLearning ObjectivesBy the end of this course you will be...