This course empowers professionals to transform their written communication from sterile corporate jargon into engaging, human-centric connections. Participants will master the principles of Tone of Voice, conduct deep stakeholder analysis, remove barriers, and apply a practical five-step writing process to emails, reports, and complex messages.
Is your writing holding you back?
Imagine emails that actually get read. Reports that inspire action. Messages that build real connection.
This one day course transforms how you write — turning corporate noise into clear, human communication that earns trust and cuts through the clutter.
You’ll learn to read your audience, strip out jargon and passive habits, and write with simplicity, friendliness, empathy and straight talk — whether you're speaking to a CEO or an intern.
Walk away with practical skills you can use immediately, in any role, across any message.
Delivered as an open course, closed group session, or one to one coaching — and worth six CPD hours.
To find out more, contact us at lets talk at e q v dot co dot uk.
Counts towards 6 CPD Hours1 Day9:00 - 5:00 for GroupsOpen Public & Closed Group
Please reflect on one or more of the questions below and come prepared to discuss your responses during the session.
Self-Assessment: On a scale of 1–10, how would you rate your current skill level in this subject? What factors influenced your rating?
Development Focus: Identify one specific behaviour, skill, or capability you would like to improve or develop further.
Relevant Examples: If possible, bring one or two relevant examples or scenarios from your experience that you would be willing to share with the group.
What You Will Learn
Define Tone of Voice and explain its critical role in building trust and reducing friction.
Conduct a stakeholder analysis to tailor tone for specific audiences (e.g., CEO vs. Intern).
Identify and eliminate common barriers such as jargon, passive voice, and over-complication.
Apply the four key characteristics: simplicity, friendliness, empathy, and straightforwardness.
Master the art of writing high-impact subject lines that drive open rates.
Utilise the five-step writing loop (Plan, Write, Edit, Format, Check) for all communications.
Demonstrate the ability to rewrite 'corporate' text into 'connection' text in real-time.
Evaluate written samples to distinguish between effective and ineffective professional tones.
Your Post-Course Challenge
Within the next week, apply the 'Jargon Autopsy' to one email you receive or write.
Identify the 'cause of death' and rewrite it using the 5-Step Loop.
Reflect on how the change in tone affected the response you received.
Counts Towards 6 CPD Hours
This course contributes 6 hours of Continuing Professional Development. Delegates can log these hours as evidence of structured learning for professional bodies and employers.
This course is designed for professionals who want to communicate with clarity, warmth, and impact in their written work. Whether you're drafting emails, reports, or internal memos, if you’ve ever felt your writing comes across as cold, confusing, or overly formal — this course will help you bridge the gap between corporate routine and genuine human connection.
This course is ideal for:
Managers who need to convey feedback and instructions in a way that builds trust and reduces misunderstandings
Team leaders seeking to foster openness and engagement through more approachable written communication
Customer-facing staff who want to write emails and messages that feel personal and responsive
Administrators and coordinators responsible for internal notices, updates, and documentation
Junior professionals aiming to establish credibility and professionalism in their early career writing
Anyone who writes regularly at work and wants to sound more human, less robotic
No prior experience needed
This course is accessible to all levels — no prior training in writing or communication is required. Whether you’re new to the workplace or have years of experience, you’ll find practical value in refining your tone to better connect with your audience.
What you will take away
You’ll leave with increased confidence in your ability to write clearly and compassionately, a toolkit for adjusting your tone to suit any reader, and the habit of reviewing your writing for simplicity, empathy, and impact — ensuring your messages are not just read, but truly understood.
For Groups & Teams
We can deliver this training session in several ways to suit your organisation’s needs:
Open Public Course
Join delegates from other organisations on a scheduled date
Closed Group
Exclusively for your team, using your real scenarios
In Person
Face-to-face at your premises or a venue of your choice
Virtual
Live, interactive online delivery via Teams or Zoom
One-to-One Coaching
Personalised sessions tailored entirely to you
Have two or more people to train?
You may want to consider a closed group course. Benefits include:
Cost effective for teams
Choose a date to suit you
Customise content and timings
No minimum delegate numbers
Uses your real-world scenarios
Builds shared language in your team
Contact us on [email protected] to discuss specific dates and delivery requirements.
How Our Tutor-Led Courses Are Delivered
Before the day
Delegates are given pre-work to complete before attending. This ensures everyone arrives with relevant context and real scenarios from their own experience, so learning is immediately relevant and actionable from the first minute.
On the day
Our sessions are participative and highly interactive. We don’t do “death by PowerPoint” — instead, the day includes a variety of engaging activities throughout:
Real-world casework using your scenarios
Practical hands-on exercises
Real Play (not role play) simulations
Peer learning and group discussion
Case studies and scenario work
Facilitated discussion and structured reflection
What you leave with
Participants leave with:
Practical tools — frameworks and models you can use straight away
Clear action plans — specific next steps tailored to your role
Greater confidence — built through intensive, realistic practice
Skills you can apply immediately — not theory, but techniques tested during the day
After the day
Post-session measurements and a 30-day challenge ensure that learning is embedded and behaviour change is sustained.
Key Features
Course Duration is 1 Day
Engaging tutor led event
Comprehensive course materials
Certificates of attendance
Access to Customer Portal (course bookers)
Course Guarantee
Priced per delegate per day for open public course
£449.00 Plus VAT
Can’t see a suitable date? Please request a date here
Payment available via all major credit cards or Invoice. All options available during the online booking process.
