Continuous Improvement – Mapping and Troubleshooting
A practical, hands-on course focused on supporting delegates analysing real issues, improving processes and driving measurable improvements.
Continuous Improvement – Mapping and Troubleshooting is a practical, hands‑on day designed to help people tackle real workplace issues with confidence. Delegates learn how to analyse current problems, map processes to uncover inefficiencies, identify root causes, and develop clear, effective action plans that deliver measurable improvement. The session focuses on practical tools and structured thinking that can be applied immediately in the workplace, making it ideal for anyone responsible for improving processes, solving problems, or driving positive change. for more information contact us at lets dash talk at eqv dot co dot uk
Counts towards 6 CPD Hours 1 Day Open Public & Closed Group
Please reflect on one or more of the questions below and come prepared to discuss your responses during the session.
Self-Assessment: On a scale of 1–10, how would you rate your current skill level in this subject? What factors influenced your rating?
Development Focus: Identify one specific behaviour, skill, or capability you would like to improve or develop further.
Relevant Examples: If possible, bring one or two relevant examples or scenarios from your experience that you would be willing to share with the group.
What You Will Learn
Defining and Understanding the Current Situation
Identifying Issues and Root Causes
Developing an Effective Action Plan
Your Post-Course Challenge
Reflect on the key topics covered and identify one area to apply immediately.
Share one insight or action point with a colleague within the next week.
Review your notes after 30 days and assess your progress.
Counts Towards 6 CPD Hours
This course contributes 6 hours of Continuing Professional Development. Delegates can log these hours as evidence of structured learning for professional bodies and employers.
This course is suitable for team leaders, supervisors, managers and aspiring managers, as well as continuous improvement or quality practitioners. It is also ideal for process owners, coordinators, and operational, service or administrative staff who are involved in reviewing ways of working and driving improvement. The course is particularly beneficial for anyone responsible for identifying problems, improving processes, or developing and implementing effective action plans.
Learning Outcomes
By the end of the course, delegates will be able to:
Analyse current workplace issues using a structured approach
Map processes to identify inefficiencies and improvement opportunities
Identify root causes rather than symptoms
Generate and evaluate practical improvement solutions
Develop clear, realistic action plans with defined ownership
Apply continuous improvement techniques confidently in the workplace
For Groups & Teams
We can deliver this training session in several ways to suit your organisation’s needs:
Open Public Course
Join delegates from other organisations on a scheduled date
Closed Group
Exclusively for your team, using your real scenarios
In Person
Face-to-face at your premises or a venue of your choice
Virtual
Live, interactive online delivery via Teams or Zoom
One-to-One Coaching
Personalised sessions tailored entirely to you
Have two or more people to train?
You may want to consider a closed group course. Benefits include:
Cost effective for teams
Choose a date to suit you
Customise content and timings
No minimum delegate numbers
Uses your real-world scenarios
Builds shared language in your team
Contact us on [email protected] to discuss specific dates and delivery requirements.
How Our Tutor-Led Courses Are Delivered
Before the day
Delegates are given pre-work to complete before attending. This ensures everyone arrives with relevant context and real scenarios from their own experience, so learning is immediately relevant and actionable from the first minute.
On the day
Our sessions are participative and highly interactive. We don’t do “death by PowerPoint” — instead, the day includes a variety of engaging activities throughout:
Real-world casework using your scenarios
Practical hands-on exercises
Real Play (not role play) simulations
Peer learning and group discussion
Case studies and scenario work
Facilitated discussion and structured reflection
What you leave with
Participants leave with:
Practical tools — frameworks and models you can use straight away
Clear action plans — specific next steps tailored to your role
Greater confidence — built through intensive, realistic practice
Skills you can apply immediately — not theory, but techniques tested during the day
After the day
Post-session measurements and a 30-day challenge ensure that learning is embedded and behaviour change is sustained.
Key Features
Course Duration is 1 Day
Engaging tutor led event
Comprehensive course materials
Certificates of attendance
Access to Customer Portal (course bookers)
Course Guarantee
Priced per person for open public course
£449.00 Plus VAT
Can’t see a suitable date? Please request a date here
Payment available via all major credit cards or Invoice. All options available during the online booking process.
